Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,268 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,268 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Renay

298

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We shipped an antique couch from Iowa to New Jersey through Shiply who in turn arranged shipment through Load Makers. They picked up on time and delivered it within 24 hours in perfect condition. The delivery people were timely, courteous and helpful. Highly recommend this organization.”

Helpful Report

Posted 4 days ago

“They saved me! I was ghosted by roadrunner and needed my car shipped EMERGENTLY! They were able to find me a carrier quickly and shipped it faster than the due date which was even better! Fantastic customer service support from Caroline and John! I will be using them again!”

Helpful Report

Posted 4 days ago

“My driver was efficient and awesome! Thx Edwin!”

Helpful Report

Posted 4 days ago

“Alles in Ordnung, super Unterstützung.”

Helpful Report

Posted 4 days ago

“This is a joke. I posted a load for eight pallets and got quotes with most of them over two grand. I got it done for 1200. If you want to get picked off use this site and if you want to get 400 emails with super high quotes use this site. And I can’t even get back into my account it’s ridiculous.”

Helpful Report

Posted 4 days ago

Hi Tim, We're sorry to hear about your experience. We aim to provide competitive quotes for our users, and it's disappointing to hear that the quotes you received were higher than expected. We always encourage our users to communicate directly with transport providers to negotiate prices or ask questions before accepting a quote. If you need help accessing your account, please contact our support team at support@shiply.com. They'll help resolve any login issues or concerns you may have. We appreciate your feedback and will strive to improve our platform based on it. Kind Regards, Megan

Posted 2 days ago

“Herramienta muy útil para poner en contacto transportistas y clientes. Volveré a usar la página si fuera necesario”

Helpful Report

Posted 4 days ago

“First class service. Kept informed every step of the way...highly recommended”

Helpful Report

Posted 4 days ago

“Muy buen servicio”

Helpful Report

Posted 4 days ago

“Scammers and liars. Not been delivered after a week of shipping, they collected the full amount if the shipping and not responding when I asked if they deliver until.it's night, they came saying they didn't deliver it. I told them I have a deadline or I will loose the full value of the sofa. They now asked me to relisted on Shipley and they return it to the shipping address, No refund of the money been issued. No item. I sent to Shipley to sort this out but no contact yet. Never used them.”

Helpful Report

Posted 4 days ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. At Shiply, we aim to provide reliable service and timely communication. If you need help with your deposit refund or relisting your item, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Steve

Posted 2 days ago

“All good, thank you”

Helpful Report

Posted 4 days ago

“Art at this Company lied to me twice once about the process and once about contact with the driver. When I left a negative review he harassed me and wouldn't leave me alone calling me 3 to 4 times a day even on the weekend. I told Art I didn't want them contacting me again and he has sent me multiple messages since. Very disappointing they will get your car shipped but they will be a headache. I don't recommend.”

Helpful Report

Posted 5 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 days ago

“Top Service sehr netter Fahrer nur zu empfehlen 👍👍👍”

Helpful Report

Posted 5 days ago

“Brilliant service”

Helpful Report

Posted 5 days ago

“Many of my items were damaged in transit and the broker Shiply connected me with to arrange for transit refuses to help me with a claim to have my items replaced and Shiply refuses to get back to me with help to deal with this issue. (This site also will not allow me to upload photos of my damaged items, which I am happy to share.) I would NOT use Shiply again to find a mover. I do NOT suggest them for anyone else either.”

Helpful Report

Posted 5 days ago

Hi Ashley, We're truly sorry to hear about the damage your items sustained during transit and the challenges you've faced in resolving this issue. Shiply aims to connect users with reliable transport providers, and it's disappointing to hear when expectations aren't met. Regarding the claims process, please refer to the insurance terms provided at the time of booking. It's important to communicate directly with the transport provider about any damages or issues during transit. If you're having difficulty reaching a resolution with the transport provider, please get in touch with our support team at support@shiply.com with the details, and we'll do our best to assist you. Kind Regards, John

Posted 2 days ago

“Sin problemas”

Helpful Report

Posted 5 days ago

“Alles bestens”

Helpful Report

Posted 5 days ago

“Wonderful service Delivery same day. Would highly recommend.”

Helpful Report

Posted 5 days ago

“Todo ha sido perfecto”

Helpful Report

Posted 5 days ago

“Gute Organisation für alle Beteiligten, Wunschtermin gut möglich!”

Helpful Report

Posted 5 days ago

“Offers are to expensive”

Helpful Report

Posted 5 days ago

Hi Christin, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be expensive. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, John

Posted 5 days ago

Shiply is rated 4.5 based on 41,268 reviews