Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

“Oublier !!! Forget about this people Is a scam ! and not as You think The price change after accept the Quote and the terms too. NOT PROFESSIONAL. Arnaque Don’t work twitch this company”

Helpful Report

Posted 4 weeks ago

Hello Sylver, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 weeks ago

“Unsubscribed 3X. Still getting junk.”

Helpful Report

Posted 4 weeks ago

Hi Juliet, I apologise for the inconvenience. Please ensure that you have unsubscribed using the correct procedure. If you continue to receive unwanted emails after unsubscribing, please reach out to our support team at support@shiply.com with your email address so that we can assist you further. Kind Regards, Steve

Posted 3 weeks ago

“Absolute time waster. DO NOT BOOK with these clowns. Took my deposit straight away then i received email from Shiply saying they are dodgy and to not go ahead with them. Gave them another chance just to receive a text on pick up date saying their can broke down. What a bunch of clowns.do not bother with them.”

Helpful Report

Posted 4 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 4 weeks ago

“They had me pay a deposit then the day of pick up they said they couldn’t do it even though I paid the deposit they told me to call Shiply for a refund after I wasted my whole weekend waiting on my car”

Helpful Report

Posted 4 weeks ago

Hi Jessica, I'm sorry to hear about your cancelled transaction with one of our transport providers. This is not the level of service we aim to provide. At Shiply, we aim to provide reliable service and timely communication. Regarding the deposit you paid, we recommend reaching out to us directly via email at support@shiply.com so we can assist you in promptly processing a refund. Kind Regards, Anne

Posted 4 weeks ago

“After accepting a quote and paying Shiply their cut, the courier sent a text message direct to my phone, not via Shiply, demanding I pay them a further £115 to complete my job. I reported them to Shiply who simply cancelled my job. They don't seem to care that the couriers they represent are trying to scam their customers. Still awaiting the refund of the commission I paid Shiply. Shiply, shame on you !”

Helpful Report

Posted 1 month ago

Hi Alex, We're deeply sorry to hear about the experience you've had with the courier. This is not the level of service we aim to provide, and we apologise for any inconvenience or frustration caused. Our team takes reports of misconduct very seriously and has procedures in place to address such issues promptly. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Once again, we apologize for the inconvenience and disappointment you've faced. We appreciate your feedback, and we will use it to improve our services and prevent similar issues from occurring in the future. Kind Regards, John

Posted 1 month ago

“I will not be using this company again !! I was quoted one price up on picking up the other bike they wanted more money even though they had all the information in the first place!! When I contacted them they said sort it out with the agent!!”

Helpful Report

Posted 1 month ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Terrible in every way. Don’t listen to clear instructions.”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“One of the worst experience as the delivery time and date was first really long and frustrating to establish and much later than what was agreed. They said to give a delivery slot within 3-5 days but I could only get it after 6days. The delivery was for today 21/03, which I asked to change as it is my birthday. They said they can't change the date to Friday or the weekend and I said I will come to the office only for them to receive the item if that's the only slot as I cannot do it next week. The day before I confirmed with them the given delivery time and date.(see photo attached) I came to the office to receive the item today only to get a text message at the time when delivery was supposed to be, that the delivery date is now changed to 23march Saturday (note that when I asked this date it wasn't given to me!) The contact number of the particular company working for shiply (Gary83) is not working, you can never reach them by phone but don't think the shiply customer service contact number is working instead. The shiply customer service number advertised is also put there to mislead people into thinking there is a contact number *******2454) as this is a legal requirement. No, shiply doesn't have a phone service you can contact either. You can only raise a ticket. There is no communication and everything is very frustrating, and utterly unprofessional Please avoid unless you have no job or family to attend and have all the time in the world to be ready when they give you a time and date and then casually change it expecting you to be ready to receive the item”

Helpful Report

Posted 1 month ago

Hi Zeynep, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“caretransport unverschämt.. nicht empfehlenswert”

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Posted 1 month ago

“Very poor experience. Accepted a bid but then only to be withdrawn and a much higher quotes to then be offered alongside other hugely inflated quotes for simple pallet move. Shiply over 6 times a simple pallet professional company. Waste of time but good to know how good professional companies are at this and not these jokers. Total waste of time...avoid!”

Helpful Report

Posted 1 month ago

Hi Colin, We're sorry to hear about your disappointing experience. We strive to provide a seamless and transparent service, and we regret any inconvenience caused by the bidding process. While we aim to connect customers with reliable transport providers, we acknowledge that there may be variations in service quality among different companies. Your feedback is invaluable to us as we continuously work to improve our services. If you have any further concerns or require assistance, please don't hesitate to reach out to us via email at support@shiply.com. We're here to help. Kind Regards, Anne

Posted 1 month ago

“it should be no stars rediculous cant get a stupid small part moved everyone is a thief”

Helpful Report

Posted 1 month ago

Hi Leslie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“Avoid avoid avoid any company you can only contact through email is a fraud. I swear there writing there own reviews. They have taken my money and not delivered my item and can I get any sense to know why no I get one response back a day. Making no sense item has not been returned you don’t get a call and they just hold on to your item and no phone 📞 line. Avoid.”

Helpful Report

Posted 1 month ago

Hi, We are truly sorry to hear about the difficulties you have encountered with your shipment. At Shiply, we strive to provide a reliable and efficient platform for connecting customers with transport providers. However, we acknowledge that issues may arise, and we are deeply sorry for any inconvenience this has caused you. We encourage you to continue contacting your transport provider directly for updates on its delivery status. If you encounter any difficulties reaching them, please let us know via email at support@shiply.com, and we will do our utmost to assist you with your item's situation. Your satisfaction is our priority, and we are dedicated to ensuring a positive resolution to this matter. Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this issue promptly. Kind Regards, John

Posted 1 month ago

“Appalling experience fromstart to finish no communication.”

Helpful Report

Posted 1 month ago

Hi Susan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“Canceled my delivery and have to arrange someone else to deliver, completely unprofessional, would highly recommend using any other company. Complete waste of time using this horrible company id rate it a zero if it was possible”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Not what went wrong, there was nothing right from the beginning. Shiply offers ZERO shipper assistance. After they get your money, they wash their hands from you. Shiply is not a shippers representative as they claim, they do nothing on your behalf regarding the transport company demanding more monet at the destination than the accepted bid, which they set the minimum price. I did not now I was accepting a bid from a predatory broker, that sold it to another predatory broker, that sold it to a transport company. All involved companies do not follow shipping instructions as agreed upon, lack communication, and should not be in a people industry with the attitudes that they ALL displayed. DO NOT USE SHIPLY, THEY DO NOT PROVIDE ACCESS TO PROFESSIONAL TRANSPORT COMPANIES. THEY ARE NO BETTER THAN THE PREDATORY BROKERS, THAT THEY CLAIM THEY SCREEN OUT, TO ENSURE ONLY LEGITIMATE TRANSPORT COMPANIES WILL BE BIDDING ON YOUR LOAD. Save yourself the frustration, hidden costs, lack of respect, and communication. Hire directly from a TRANSPORT COMPANY, and have them move you as far away from SHIPLY as possible.”

Helpful Report

Posted 1 month ago

Hi Richard, We apologise for your negative experience with Shiply. We understand your frustration and disappointment and take your feedback very seriously. Our goal is to provide reliable and transparent shipping services, and we regret that we did not meet your expectations in this instance. We strive to ensure that all transport providers on our platform adhere to high standards of professionalism and service. However, it appears that there were significant issues with the service you received, and we sincerely apologise for that. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there are any specific issues or concerns you would like us to address, please feel free to reach out to us at support@shiply.com. We are here to assist you in any way we can and hope to regain your trust in the future. Kind Regards, Megan

Posted 1 month ago

“Had a shipment get into a accident and was totaled. The vendor refuses to refund me the money I paid for the shipment nor will they pay the deductible. When I reached out to Shiply to assist they basically said "sorry but nothing we can do". If you are not going to vet your carriers or hold them responsible for what they are doing then why bother using this platform. It is too risky and I am out over $6000.00”

Helpful Report

Posted 1 month ago

Hi Nick, I'm sorry to hear about the issues you've faced. Shiply endeavours to provide a platform for users to connect with transport providers, and we're concerned about learning about your negative experience. While Shiply does not get directly involved in contract disputes between users and transport providers, we do take such matters seriously. If you haven't already, please consider leaving a review for the transport provider detailing your experience. This can be beneficial for other users and also may prompt the provider to address the situation. If you feel the issue is related to a violation of Shiply's policies or terms of service, please get in touch with our support team at support@shiply.com with the details, and we will investigate the matter. We appreciate your feedback and are here to assist you to the best of our ability within the scope of our platform policies. If you have further concerns or questions, feel free to let us know. Kind Regards, John

Posted 1 month ago

“I have used them in the past and it was great. Now, however, they won't take the deposit via card nor paypal nor anything other than a third party website who are asking me for all my bank details. My bank says its high risk and I must not give my bank details to anyone, trustpilot has no reviews, a scam-website expresses caution. Have emailed Shiply twice for an alternative - they just say no. So I cant accept any of the quotes. Absolutely useless customer service!”

Helpful Report

Posted 1 month ago

Hi Brian, I'm sorry to hear about the inconvenience you're experiencing with the payment process. We strive to provide a seamless experience for our customers, and it's disappointing to hear that we've fallen short in this instance. We value your feedback and understand your concerns about providing sensitive information to a third-party website. Please know that we take the security and privacy of our customers very seriously and are looking into this. In the meantime, if there's anything specific we can assist you with, or if you have any further questions, please feel free to contact us at support@shiply.com. We're here to help and ensure that you receive the assistance you need. Thank you for your patience and understanding. Kind Regards, Steve

Posted 1 month ago

“If it is possible, l would like to put negative star. Totally nonsense people, poor communication (seems he doesn't know English) The service was not door to door please be careful. Schedule was a mess because he says I don't have a certain time for delivery. But they still need to give me date, time, location for drop off the vehicle. Then I could plan ahead. Finally I have to chase him 20's of time then get the time n place for drop off vehicle. The arrival time was late than they assumed. Supposed vehicle will be arrived on early of the week, finally we get the vehicle at Wednesday late afternoon. So I totally strong not recommended this service.”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Since July, Shiply has blocked access to the platform for new companies. They wrote that they are updating the platform. It's been going on for 9 months now! I guess they lost the court case because they can't accept new companies. For other and new companies, it is not fair on shiply's part because they do not know where they stand. Of course, Shiply blocks honest carriers for free and without giving a reason. They don't respect transport companies.”

Helpful Report

Posted 1 month ago

Hello Mati, I appreciate your interest in applying to be a transport provider for Shiply. Our system is currently undergoing some upgrades and registration for new transport providers has been paused. We hope to allow registration in the coming few weeks. We apologise for the inconvenience. Kind Regards, Anne

Posted 1 month ago

“I used 'Scheduled-Deliveries' to transport a pedal car for me. The delivery driver had a serious attitude issue,and should no way be representing a company of any kind.Foul, potty-mouthed shouting every swearword that has ever been heard in the courtyard of the private apartments.I would never,every use this company again,where by contrast using Shiply in the past has been a pleasant experience.Give 'Scheduled-Deloveries' a very wide birth,unless you want to be the subject of abuse by someone who has no respect for people who pay his living,or for the job he is doing. A complete disgrace to the industry,and an enbarrassment to his company for sure.This experience can only cost them dearly.Remember,the man who pays the piper calls the tune. Paul Johnson.”

Helpful Report

Posted 1 month ago

Hi Paul, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews