Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,231 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,231 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“gut für die Vermittlung, schlecht für Rechnung für die shiply Provision (nicht erhältlich)”

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Posted 4 months ago

“Gute Platform zum finden einer Spedition”

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Posted 4 months ago

“A bit cumbersome to understand when bids start coming in. You should mention your "pre-pay" prior to accepting a bit and arranging for service.”

Helpful Report

Posted 4 months ago

Hi Brian, Thank you for using Shiply, and we appreciate your feedback regarding the pre-payment process. When you accept a quote for your shipment, the pre-payment, often referred to as a deposit, is part of the acceptance process. This helps secure the booking and confirms your commitment to the selected transport provider. The deposit is handled securely through Shiply's platform, and it acts as a guarantee of your intention to proceed with the agreed-upon service. The remaining balance is typically paid directly to the transport provider upon the completion of the service. This final payment is separate from the initial pre-payment. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or suggestions, please feel free to reach out to us at support@shiply.com. Thank you for using Shiply, and we hope your shipping experience improves moving forward. Kind Regards, Anne

Posted 4 months ago

“Ok alles soweit in Ordnung”

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Posted 4 months ago

“Die Verarbeitung der Zahlung (Bankeinzug) ist zu langsam. Es dauert Tage bis der Betrag verbucht wird und dann ist die Organisation sehr kurzfristig. Das wird bei der Wahl der Zahlungsoption nicht mitgeteilt. Positiv war die Reaktion des Supportes, der sich um eine Lösung bemühte.”

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Posted 4 months ago

“Shiply takes a pretty big cut of the total cost of shipping an item just for operating the website. The dispatcher, who actually arranged for the driver to get my load, charged less than Shiply. The driver I ended up with was great, the dispatcher was hard to understand and tried to get me to pay in a manner that was specifically mentioned in the contract as risky and not guaranteed. I made him stick to the contract to pay in the safe manner specified in the contract. They advertised how they take different forms of payment, however, only after accepting the quote, did they disclose that you would be charged a 5% surcharge for using most methods mentioned.”

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Posted 4 months ago

Hi Ken, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 4 months ago

“ok ok ok ok ok ok”

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Posted 4 months ago

Hi, Glad to hear that you had a good experience. We hope you'll use Shiply again soon! Kind Regards, Michael

Posted 4 months ago

“Driver had great communication and arrived 2 days early.”

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Posted 4 months ago

Hi, I'm glad to hear that you had a good experience. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know at support@shiply.com. We appreciate your feedback and are here to help with any further inquiries or concerns you may have. We hope you'll use Shiply again soon! Kind Regards, Michael

Posted 4 months ago

“The Service provided, of finding a convenient transportation company, is excellent. The online platform provided is very good and easy to use. I am surprised by the German customer service, when I wired the deposit twice (after having received an error message after the first time and seeing on my bank account that both payments did in fact go through). When asking for reimbursement, I was told I had to first send a photo of the items to be transported (utterly irrelevant), and was then sent on to the HQ. They reimbursed immediately, still it was surprising and slightly annoying. Everything else was great.”

Helpful Report

Posted 4 months ago

Hello Stephanie, Thank you for sharing your feedback. We're delighted you found our service and the online platform easy to use. We appreciate your positive remarks about our transportation finding service. Regarding the reimbursement process, we apologize for any inconvenience caused. We aim to ensure a smooth user experience, and we appreciate your understanding of the resolution provided. If you have any further questions or anything else we can assist you with; please don't hesitate to contact our customer support team at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“Considero que como la gestiòn la realiza Shiply, tambièn tendrìa que realizar el cobro total del servicio aceptado por el cliente (de todas las propuestas recibidas); no teniendo el cliente que hacer pagos parciales a diferentes actores y en diferentes momentos de toda la gestiòn.”

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Posted 5 months ago

“Utile pour les petits déménagements”

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Posted 5 months ago

“Transporters need to be better vetted. Solicitations from transporters and asking for payment up front and then “No Call/No Show””

Helpful Report

Posted 5 months ago

Hello, We appreciate your feedback and understand the importance of a reliable and trustworthy service. We take the vetting of transporters seriously to maintain a high standard on our platform. If you have specific instances of transporters soliciting payments upfront and not delivering on their commitments, please share more details with us at support@shiply.com. This information will help us investigate and take appropriate action. Your input is crucial in helping us improve our platform, and we thank you for bringing this to our attention. For any further concerns or questions, feel free to contact our support team. Kind Regards, John

Posted 5 months ago

“Ils prennent une trop grosse commission!”

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Posted 5 months ago

“Best quote for 2 pallets from Leicester to London £212. Quote direct with a pallet courier £170. Quote to deliver an internal door 5 miles across London £60, hiring a van by the hour £11. I never find good deals via Shiply. That said, I don’t doubt it’s great ‘service with a smile’ because they’re laughing all the way to the bank.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback. I'm sorry to hear that you found the quotes provided on Shiply to be higher than expected. Shipping costs can vary based on several factors, including the size, weight, and destination of the item, as well as the specific services offered by the transport providers. We aim to provide a platform where users can find competitive quotes, but it seems this time it didn't match your needs. We appreciate your feedback, and if you ever need assistance with shipping in the future, please don't hesitate to reach out to us at support@shiply.com. We're here to help. Kind Regards, Megan

Posted 5 months ago

“Confused that you complete all the information about your vehicle and the dates you would like to ship but still the 50 plus quotes I received asked those questions. They only knew the from and to locations I entered not the item and dates? Guess Shiply does not provide that to the shippers or the shippers don't take the time read the request? But all 50 plus asked for that information even though I included it on the initial application form including a photo of my motorcycle with model etc.. Also 99% asked what kind of car it was? I chose not to use any of the shippers since my date requests from pickup to drop off had a 2 week delay request in-between since I would only be in both towns on those weeks I requested. They all wanted to make an asap delivery which normally is great but I could not be in both towns that fast due to my schedule.”

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Posted 6 months ago

Hello Peter, Thank you for sharing your experience. Shiply provides detailed information to our transport providers, including the item and dates you specify. However, due to the high volume of requests, some responses might be automated, leading to misunderstandings. We recommend communicating your specific requirements directly with providers to avoid any miscommunication. If you have further questions or concerns, please feel free to contact our support team at support@shiply.com. They will be happy to assist you. Kind Regards, Megan

Posted 6 months ago

“Somewhat difficult to followup with the shipping progress.”

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Posted 6 months ago

Hi Richard, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“Was asked to pay full amount via card payment before my package was even picked up ,let alone before being delivered.”

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Posted 6 months ago

Hello Jason, We appreciate your feedback. It's important to note that each transport provider on Shiply may have their own terms and conditions. If a payment method makes you uncomfortable, you can choose another provider. Additionally, providers with less than 6 months on Shiply are only allowed to collect full payment after a successful delivery. Please remember we advise not to pay the provider until after the successful delivery. Kind Regards, Megan

Posted 6 months ago

“You should have an option for a delivery going both ways - the system you currently have is slightly confusing for someone who is using it for the first time.”

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Posted 6 months ago

Hi Julia, Thank you for your feedback. We appreciate your suggestion to improve our system. We continuously strive to enhance our platform for a better user experience. Your input is valuable, and we will consider your suggestion for future updates. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 6 months ago

“Good idea of the platform but what I didn’t like was the haggling about my first payment. I got ditched by the first contractor and Shiply didn‘t believe me and I had to write numerous mails to prove my honesty.”

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Posted 6 months ago

“Teure vermittlungsgebühren”

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Posted 7 months ago

Shiply is rated 4.5 based on 41,231 reviews