Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,274 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,274 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Renay

298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no son correctos, tsarifa un poco alta para el servicio que dais, indicais que es precio todo incluido y el iva es independiente, muy mala experiencia con la aplicacion”

Helpful Report

Posted 7 months ago

“Not that happy using Shiply. Here's my story. I posted my job and got about 8-9 quotes pretty quickly but it turned out that not a single one of the companies could (or would) actually help me. I wish they would read the listing first and figure out if they really want the job before promising me "fast friendly solutions" they aren't really prepared to offer. I was trying to transport exercise equipment from near Manchester to near Canterbury, not that heavy (25kg), not even that big (just over 2m tall and basically the dimensions of a medium large sofa). When I first saw all the quotes, I thought for sure I'd get something and went ahead and bought the item on eBay. But then, literally all the companies insisted it wouldn't fit in whatever van they have, even those with a Luton van that it definitely would have fit in. I asked a couple of companies what I should do to avoid irrelevant quotes, one replied (sincere thanks!) and said I need to relist with "need lorry" and the dimensions in the listing title. Which I did. Then - plot twist - ALL THE SAME COMPANIES QUOTED AND MESSAGED ME AGAIN. And when I contacted them, they turned me down again. "We're sorry for any inconvenience, our quote was placed in error". I think the quotes are bots, auto-messaging with text that is supposed to sound friendly but is totally creepy, especially the second time you get it when the company already said they don't want the job. I ended up getting back to a couple of them, asking why they refused the job and arguing that it WOULD fit in the van they say they have. Real people answered, I know because the friendly tone (mostly) disappeared, now I got a load of messages that consisted entirely of grunts like "Too big for van". Two said they would look into it (sincere thanks to them!). I waited a day, but in the meantime, the window was closing on a possible eBay return (thankfully I had bought from a seller that offers returns). I decided it wasn't worth the risk, and maybe not even worth the money if I did get a taker. Quotes started near £190 and gradually went down around £160... but the item cost £100. I'll think hard before doing anything that makes me need Shiply again. Companies, if you can't do it, don't quote on it. If you can do it but it would take up room in your van that you need for other things, FIND A PRICE THAT WOULD MAKE IT WORTH YOUR WHILE and quote that. Then I can decide on an honest basis whether to pay it or not. Finally, after declining the quotes (yes, that was up to me) I got a bunch more bot messages saying I should feel free to contact them for future jobs. I hope I don't need to. Might be an option if I ever need to pay high prices to transport something tiny, that these guys can be 100% sure it will fit in their van.”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your experience with Shiply. It's important that transport providers on our platform carefully read and assess the job listings to ensure they can fulfill the requirements before placing quotes. We apologize for any inconvenience caused by quotes that did not align with the services offered by these providers. Your feedback regarding the quote process and communication is valuable, and we will use it to improve our platform and enhance the experience for both customers and transport providers. We aim to provide a reliable and efficient service, and your insights will help us achieve this. We hope that, in the future, you'll find a more suitable solution for your transport needs. If you ever decide to use Shiply again, please feel free to contact us at support@shiply.com if you have any questions or concerns. Your satisfaction is important to us. Kind Regards, Anne

Posted 7 months ago

“Shiply needs to do better about sorting out scammers and companies whose bids are not accurate I had success with the company that I used, but it was my second attempt bc the first company, 2 J's Shipping LLC didn't communicate for almost a week, and then asked for more money after I had already accepted and confirmed my bid by calling them.”

Helpful Report

Posted 7 months ago

Hi Kristal, I am sorry to hear your recent experience with Shiply and your first chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 7 months ago

“Very misleading shiply is just a broker for other brokers once you except a quote from another broker shiply has you pay them a fee then broker searches for a Transporter and with the fee that shiply charges which was over $100 you will end up paying more then just call transportation companies yourself and save yourself MONEY .Shiply has no phone number si once you give them fee you are out of luck.DO NOT USE SHIPLY CALL TRANSPORTERS YOURSELF!!!!!!”

Helpful Report

Posted 8 months ago

Hello Craig, We apologize for any confusion or inconvenience you experienced during your shipping process. Shiply is a platform that connects customers with transport providers, and we do charge a small commission to cover the cost of operating the platform. If you have concerns about pricing or any issues with your shipment, please reach out to our support team at support@shiply.com. We are here to help and address any questions or problems you may have. We appreciate your feedback, and we'll take it into account as we work to improve our services. If you need further assistance, don't hesitate to contact our support team. Best regards, Anne

Posted 8 months ago

“poco intuitivo”

Helpful Report

Posted 9 months ago

“I had an issue with a delivery company on your site the number did not work, nobody has to this day weeks later responded to any email or message on any social media platform, terrible experience”

Helpful Report

Posted 9 months ago

Hi Louisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 9 months ago

“I was lied to multiple times about my pick up. The person I bought the car from missed 2 days of work waiting for a pick up. The first (supposed driver) laughed at him and hung up. We were told 3 different stories why the driver wasn’t keeping his pick up appointment. When they FINALLY got a dependable driver, he was waiting at the pick up location at4am ready to go. This driver was the ONLY person that had his stuff together. I DEFINITELY WOULD NOT USE THIS COMPANY again. I felt bad for the person I bought the car from because, they left him hanging and missing work. But my car arrived in good shape, no thanks to the dispatch.”

Helpful Report

Posted 9 months ago

Hi Rick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 9 months ago

“the courer i paid 11 pounds depost for took 3 weeks to get back to me by that time the custumer wanted there money back and lost the sale not happy and could not get my depost back”

Helpful Report

Posted 9 months ago

Hi Eric, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 9 months ago

“This was my first time using them! Delivered a day later than promised! Which delayed our get a way break!”

Helpful Report

Posted 9 months ago

Hi Cheryl, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“The driver was several hours late on delivery. Had no idea how to drive a manual transmission. Broke the key off in the ignition - literally. Flooded the vehicle to the point of vapor locking it. Blew up the distributor. I helped him push the vehicle off his hauler. He took my money and left me on the side of the road. The vehicle had to be flat bedded to a service garage for a several hundred dollar parts and labor bill. Huge thumbs down.”

Helpful Report

Posted 10 months ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“I want to leave you a higher mark, but I won’t because you tried to blame me for your mistake. There was a change made on my part, and I informed you immediately. You know there was a mistake on your part, and you tried to blame me for the late pick up. I am disappointed in that. The driver seems like a nice person, but he was not good at truthful communication. I called him immediately in the morning (after I received notice that he would pick up that day) trying to find out what time he would be at my house. He said after 4pm, then I informed him I had another meeting and will be home around 6pm. He then said after 7pm as he already decided to pick up another load and didn’t come until 10:30pm. On delivery day, he said after noon, so I asked him for a time range. He refused to answer that and said he can’t give me an exact time. I told him I understand that he needs to make a living by picking up loads, all I need is a time range so that my son doesn’t sit there all day and wait as he has things to do too. I had to push so hard to actually get the answer as the driver finally said 8-9pm. Now can you imagine if that was you waiting at your house from noon to 9pm?”

Helpful Report

Posted 10 months ago

Hi Ben, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“My experience for shipping a Harley Roadglide from California to Houston Texas has been a nightmare. After agreeing on price, the contractor company called and said they could pick up but had changed the price by $65.00 more. And had only one hour to get shipment ready. When the shipper arrived, he had no experience with nor could he load a motorcycle. After we loaded it, he only had strap on front. we provided back straps to secure bike. Delivery was to be on Saturday. After several calls to contractor they assured it would be there by 5pm. At 2:30pm the driver called me directly, and only spoke Spanish, he broke down and could I send him $300.00. when I asked where he was, he was in Arizona. I immediately called contractor who stated he will be there on Sunday by 5pm. I also stated I wanted the insurance paperwork promised when bike was picked up but never given. I sent another email to them requesting insurance and where was the bike. I still did not get my bike, the paperwork or honest correspondence as to where the shipment is. 2J's shipping is rude, and never honest on their correspondence. they stated it will get there when it gets there..”

Helpful Report

Posted 10 months ago

Hi Richard, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“I like the idea of shiply - a platform that lets you find a carrier quick and easy. My car has been shipped more or less as expected and the price has been OK. But shiply - takes a fee of 20% - requires to pay the fee in advance before actually knowing the potential carrier by name - is obviously not able to send an invoice - doesn't react on my support ticket So shiply currently is a bad implementation of a great idea - too bad. My carrier behaved similarly. Contract? Receipt? Invoice? Reliable communication? No! If you don't need any papers and are very confident that everything will be OK anyway - go ahead, good luck!”

Helpful Report

Posted 10 months ago

Hi Klaus, We appreciate your perspective and apologize for any inconvenience caused. Regarding the fee, Shiply operates on a commission-based model, which allows us to provide a platform for connecting customers with transport providers. The fee helps cover the costs of maintaining and improving the platform's functionality and services. We understand your concern about paying the fee in advance. While we aim to ensure a transparent and reliable process, we acknowledge that the current approach may not meet everyone's preferences. Regarding invoicing, we apologize for any confusion or inconvenience caused. Shiply operates as a platform that facilitates transactions between customers and transport providers, and it is the responsibility of the transport provider to issue invoices or receipts for their services. We recommend contacting your transport provider directly to request the necessary documentation. We appreciate your feedback and will continue working to improve our platform and services. If you have any further concerns or questions, please don't hesitate to contact our support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“A very frustrating experience from start to finish although shiply came highly recommended. Very difficult to establish collection and delivery dates which once arranged did not happen to much inconvenience for all parties involved. Both collection and delivery dates were rescheduled! The price quoted was inflated a couple of days prior to delivery, not by much but it's the principal that's just not acceptable. The shipping company wanted paying direct to their bank but failed to supply the details. I paid cash on the day to get round this. The chair moved was clearly noy looked after and had been dragged damaging the underside. A good job this will be reupholstered.”

Helpful Report

Posted 10 months ago

Hi Phil, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 10 months ago

“10 day gap between collection and delivery over a distance of a mere 200 miles. Waited 5 days at destination where only message was ‘We are planning re-planning the route’. Mobile no. provided was useless: ‘you are next in line’, followed by silly recorded message, then cut off. No call back after 3 attempts to find out what was going on. Suspect alternative quote was a fake -it was so ridiculous. Suspect also some of companies mentioned, eg ‘Fast4Easy’ are also fake.This seems to be the conclusion of some other reviewers who are deeply unhappy about the service. Business model seems to be based on kidology.”

Helpful Report

Posted 11 months ago

Hi Bob, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“I requested quotes for a pair of cars in an enclosed carrier. Every response I got was for an open carrier, which then forced me to reach out to every individual company directly to get a real estimate. Took too much time and don’t get the job done. I ultimately had to call a reputable car delivery company who got the job done with one phone call.”

Helpful Report

Posted 11 months ago

Hi, At Shiply, we strive to connect customers with reliable transport providers who can meet their specific needs. We regret that we were not able to provide you with accurate quotes that aligned with your preference for an enclosed carrier. We continuously work to enhance our platform's functionality and communication processes to provide a more seamless experience for our users. If there's anything else we can assist you with in the future, please don't hesitate to reach out to support@shiply.com. Kind Regards, John

Posted 11 months ago

“When you are using Shipley you are open to scammers and a very slow response from customer service so be warned”

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Posted 11 months ago

Hi Carm, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. We continuously work to enhance our verification processes and identify any suspicious activity. We apologize for the longer response time than usual. Rest assured, our friendly support team at support@shiply.com will try to get back to you as soon as possible. Best regards, Megan

Posted 11 months ago

“I went with Shipley because of their great reviews. My experience was not so great. On their notices they warned not to pay the car shipper in advance. The only hauler the company chose wanted upfront payment. This never happened on another site. Then Shipley said, oh that is just a standard warning? I asked to cancel and have my deposit refunded, which they offered to do. Then they wanted to apply it to credit for the future.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Shiply's intention is to provide guidance and protect customers by advising against upfront payments. It's unfortunate that the offered resolution of applying your deposit as a credit for future use was not what you had in mind. If you still wish to proceed with the cancellation and refund of your deposit, please contact our customer support team at support@shiply.com, clearly expressing your preference for a refund rather than a credit. Best regards, Anne

Posted 11 months ago

“I have been canceled last minute twice in a year or so. Additionally, several people quoted me, and I accepted after paying a down payment, but then they canceled. You are at the mercy of email to get help. Today I had to pay another down payment to someone kind enough to help last minute, and Shiply only gives credit. I do not want credit. This is my last try with Shiply. Occasionally you get someone really good, but not worth the hassle of those who cancel.”

Helpful Report

Posted 11 months ago

Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Shipley is no more than a front portal taking orders, it manages to stear well clear of any issues, prefering to wash it's hands and see the Client work things out with the Courier. The invoicing system is terrible, Shipley invoice there Commission and if you are realy lucky the Courier will give you an invoice for the remainder. What comes out of all of this, is that it is so important to use only those Couriers with 100% Feedback, because Shipley is no help at all. Mr Spence Eng ApartmentsWales”

Helpful Report

Posted 11 months ago

Hi, We're sorry to hear that you've had a negative experience with Shiply. We do strive to provide a high level of service to both our customers and transport providers, and we apologize if this was not the case in your situation. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Best Regards, Steve

Posted 11 months ago

Shiply is rated 4.5 based on 41,274 reviews