Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

“What a joke, 2 weeks and empty promises,endless texts, and no driver responses. If I could do a lower number in the reviews I would. And beware all the positive reviews, they are all anonymous, Shiply must have an employee typing in the positive responses to get 41000 reviews at almost 5 stars.”

Helpful Report

Posted 1 week ago

Hi Jerome, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“I have just written a complete review, on last page, the guy asked for cash up front until i said it had been paid for. the guys were from Proovia, you need to check your deliverers. They were dreadful. thick, not English, ill prepared or not prepared. They knew what they were collecting, A Heavy potters wheel, they had no truck or gloves. I have said all of this. They dropped the wheel which meant when I got it, it was not working. I have reported this to EBay and to Proovia, but haven't heard anything..........”

Helpful Report

Posted 1 week ago

Hi Sally, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 week ago

“I booked this March 27th!!! My vehicle hasn’t even been picked up yet. The customer service is awful!!! Every time I call the woman who answers the phone can’t give me any information other than “it hasn’t been scheduled yet” the company boasts they can load within any 1-3 business day window you choose, I asked for the first available day, and 2 weeks later I can’t even get a definitive date for delivery!!! Now I’m racking up $75/day storage fee from the auction yard I purchased my vehicle from, plus $300/week for a rental car!!! Do not use this company!!! They are awful!!!”

Helpful Report

Posted 2 weeks ago

Hi Sean, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 week ago

“The delivery driver was extremely rude. He firstly made me help pick up the piece of furniture when I specifically stated they would not be possible and also scraped my floor badly in several places as the piece of furniture was heavy and required two people. When I raised with him the scratches on the floor he just denied it and then dragged the furniture banging down the steps into the van. I would never use these couriers again. The website does not allow me to upload the photos of the scratched floor but can be emailed on request.”

Helpful Report

Posted 2 weeks ago

Hi Lucy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 week ago

“This Service is a Flat Tire on the Highway to Hell! One star. And that's only because negative stars aren't an option. Let me tell you about the worst experience I've ever had with a delivery service. It all started with a simple need: get my motorcycle picked up and delivered. Easy, right? Wrong! This service dispatched me to a company that apparently forgot everything they ever learned about motorcycles, or picking things up in general. The communication was a joke. For the entire day, I was fed a steady stream of empty promises. "Someone's on their way!" they'd say. But "someone" never showed. It was a symphony of radio silence punctuated by the screech of disappointment. They wasted a whole day of my time, leaving me stranded and frustrated. Here's the bottom line: If you value your time, your sanity, and your precious cargo, do not use this service. They're about as reliable as a toddler on a sugar high. Find yourself a company that actually understands the meaning of "pickup" and "delivery." This one will leave you stranded on the side of the road, with nothing but the fading promise of "someone" coming to save you.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. We can relist the items for you or process a refund for the incomplete transaction, depending on your preference. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience caused. Kind Regards, Steve

Posted 1 week ago

“We accepted an offer and paid the deposit of 69 euro, had a first contact to DannyParcel who offered their services, and that was it. No further response to any of our questions and mails, no response either from the shiply website, when we asked to get our deposit back so we could find another service provider. We paid for nothing and did not even receive a response from the customer service. Who seems not to exist at all. Nobody picks up the telephone, nobody answers the mails. No service, no return, no refund. A fraud.”

Helpful Report

Posted 2 weeks ago

Hi Alice, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 1 week ago

“I would do zero stars in if I could. Car isn't shipped eight days after the quote was accepted.”

Helpful Report

Posted 2 weeks ago

Hi Jon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 week ago

“I contracted with a transporter through Shiply that was to pick up by the end of the month as I had my item in a storage unit so I canceled the storage unit as I was assured, they would be picked up and had plenty of time to do so more than their estimated window. I paid the deposit and as the date got closer, I was getting more nervous and contacted the transporter several times to be assured, only that they would be there by the end of the month as promised don’t worry about it then on the morning of the 31st they contacted me and said they would not be picking it up as promised, and that was only an estimate of arrival, not a guarantee. Even though in the thread, on several occasions they did, and it was a condition of me accepting their bid. when I contacted Shiply, I was told that they would look into it. I wasn’t never responded back by the same person twice in over many contacts as an end result Shiply did not help at all have not heard back from them and I would be very cautious on contracting in the future as their customer service is terrible also. Plus, Shiply will not communicate with you outside of email. I was told by them they do not have any outgoing, phone lines as it’s frustrating to wait days to hear back.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 2 weeks ago

“The carrier dropped my motorcycle either in transit or trying to load it in the truck damaged my Gas tank, punctured it and now it leaks, broke my break foot peg, broke my left turn signal. Shiply didnt do $hit to help me and try to get the carrier to pay for the damages. The insurance company refused to pay too. So I got the short end of the stick.”

Helpful Report

Posted 2 weeks ago

Hi Adrian, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 weeks ago

“Goods stolen. Driver Gary83 ignored all request to arrange delivery. Shiply not interested in helping.”

Helpful Report

Posted 2 weeks ago

Hello , We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 weeks ago

“No response from them, shippers on the service are scammy. Beware.”

Helpful Report

Posted 2 weeks ago

Hi Taylor, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“Everything. Car was never picked up. Tried several different times and locations. I was even willing to drive and drop it off 300 miles closer and Still nothing. Then when I went and tried to get a refund I got the run around and sent to several different emails of people that were going to take care of it. Still haven’t received a refund or a email. Will never be se this company again.”

Helpful Report

Posted 2 weeks ago

Hi John, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund or any other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“The worst logistic company I've ever seen so far. I've been waiting for a small TV unit I bought from eBay for 20 days and still no one responds. Be very careful with the employees you hire in your company. They're tarnishing your company's name. Waiting 20 days for a 2-3 hour journey is unacceptable. Products from European countries 3000km away arrive much faster. A very bad company. I never recommend it.”

Helpful Report

Posted 2 weeks ago

Hi Yigit, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“Everything went wrong, I think you all are some crooks and should be locked up. Get someone to answer the phone who can speak clear English. You all are liars and cheaters and shouldn’t be allowed to run businesses in the United States. Only gave you one star because it was the lowest I could grade.”

Helpful Report

Posted 2 weeks ago

Hi Broderick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 2 weeks ago

“IF I COULD GIVE NO STARS I WOULD AS THIS COMPANY IS ABSOLUTELY DIABOLICAL AND DONE NOTHING EXCEPT MESS ME AROUND WITH A COLLECTION AND DELIVERY SERVICE AND JUST DO NOT CARE ABOUT CUSTOMER SERVICE WHAT SO EVER ABSOLUTELY HURRENDOUS SO FIND SOMEONE ELSE TO USE !!”

Helpful Report

Posted 3 weeks ago

Hi Russell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 weeks ago

“Numerous quotes, WORST RATES EVER, to ship a simple boxed bicycle. All quotes were twice to 5 times vs. FedEx LTL. Please cancel.”

Helpful Report

Posted 3 weeks ago

Hi Scott, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be higher compared to local offers. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you would like to cancel your request or need assistance with anything else, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 weeks ago

“Too expensive offers”

Helpful Report

Posted 3 weeks ago

Hi Omar, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be higher compared to local offers. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the job's specific requirements, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“Oublier !!! Forget about this people Is a scam ! and not as You think The price change after accept the Quote and the terms too. NOT PROFESSIONAL. Arnaque Don’t work twitch this company”

Helpful Report

Posted 3 weeks ago

Hello Sylver, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 weeks ago

“Unsubscribed 3X. Still getting junk.”

Helpful Report

Posted 3 weeks ago

Hi Juliet, I apologise for the inconvenience. Please ensure that you have unsubscribed using the correct procedure. If you continue to receive unwanted emails after unsubscribing, please reach out to our support team at support@shiply.com with your email address so that we can assist you further. Kind Regards, Steve

Posted 3 weeks ago

“Absolute time waster. DO NOT BOOK with these clowns. Took my deposit straight away then i received email from Shiply saying they are dodgy and to not go ahead with them. Gave them another chance just to receive a text on pick up date saying their can broke down. What a bunch of clowns.do not bother with them.”

Helpful Report

Posted 3 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 weeks ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews