“Faultless from beginning to end:
- Arrived on time (pick-up was from a really remote town, so was worried they wouldn't be able to find it) but they arrived there as stated
- I missed the e-mail with the tags to attach to the luggage, but the guys who picked up the suitcases took them and were able to attach the stickers for me (thank you so much for that!!)
- Kept me updated on whereabouts through TNT
- Arrived safely on the return date in the hands of a very kind man (just as the man picking up the suitcases was)
This service saved us so much money as our suitcases were WAY over the weight limit and we had no choice but to fly with Ryanair, who would have charged us a fortune.
By the time you factor in the price of a large taxi to accommodate the large suitcase + all the hassle of dragging around huge suitcases + excess baggage fees, this service is 100% worth it.”
“I engaged with Sherpr to arrange the shipment of some boxes as part of a relocation. Sherpr arranged the shipment of my property with a courier but they didn't collect the goods two days in a row. I accept that the courier was at fault but when you book via Sherpr which is essentially a middle man you lose the power of being able to interact directly with the courier. Sherpr were very responsive and did facilitate shipment of my boxes. Unfortunately when they arrived at their destination a number of them were in bad shape, this was because they had been taped together and of course the boxes were not packed to be shipped in this way. I am curious as to whether this was done to reduce freight costs, all I know is that any cost savings that may have been gained by doing this were not transferred onto me and Sherpr have not been so responsive when I emailed them about this. This is certainly something worth clarifying with Sherpr before using their service. If I had to ship boxes again I would deal directly with the courier, its the same amount of hassle but you have more control.”
Dear Audrey,
We are sorry to hear that you feel this way. The courier did not collect on the first day, and on the second day we had the same issues, however, we arranged, at the cost of Sherpr, for a day courier to arrive within the hour to collect your items to bring in to our warehouse. From there, we packaged up the boxes accordingly, as they were not all fit for shipping as individual items.
We are happy that all of your belongings in the boxes arrived safely.
Many thanks,
The Sherpr Team
“Really happy, my boxes were picked up from my flat in London and delivered to Upstate NY in perfect condition and super fast. Thanks so much Sherpr, highly recommend.”
“Sherpr is a new innovative way of dealing with shipments globally. During the pandemic the company have been amazing with customer service and promptness against the odds at helping me transport mine & my friends goods to different Destinations. I would highly recommend this company. They are fabulous at what they do.”
“Fast and great customer service. They provided quick support to guarantee my bike reach its destiny on time. The packing box is worthy the price, good material and plenty of extra protection and cushion, ready to pack. I will repeat again!”
“I had quite a few questions regarding box dimensions etc. Once I emailed my questions, I received a super prompt response from a helpful chap called Andy.
I had a few more questions, and every time I asked, they were answered super promptly.
I will be proceeding with my booking and hope the rest of the service to be as pleasant as it has so far.
Jon”
“Everything was picked up without issues and arrived on time with nothing broken. Sherpr is the 3rd company I’ve used to move things from continental Europe to the UK and the first one I have not had problems with. Great costumer service too, quick responses. Totally recommend it!”
“Sherpr has made it very easy to allow me to send large amount of personal goods across the globe with the upmost confidence that they will be there on time and in safe hands! From providing me with a golf box for my clubs, all the label tags, tape and zip ties i would need, the process was seamless from start to finish. A big shout out to Andrew W - he has been able to answer all my questions promptly, no matter how silly they were and has kept me in the loop about what is happening the whole time!
5/5 will be recommending to friends in the future!”
“I could not be happier with the way Sherpr have dealt with me, I ordered a bike box and booked for my bike to be shipped to Nice in France for the Etape du Tour but thanks to Covid 19 that isn't going ahead and Sherpr cancelled my booking and refunded my cash straight away with out any fuss at all, I will use and recommend Sherpr without hesitation”
“Needed help to send two pieces of luggage from UK to New Zealand during covid-19 lockdown. The packages are individually tracked by customer service and queries answered at every stage. Expected delays on the shipping route were promptly communicated and handled professionally. Better deal than checking in extra luggage at the airport. Very glad to come to know Sherpr.”
“I had to send luggage during the lockdown period from Spain to the UK. Their customer service was exceptional. They replied to all my queries promptly and were extremely helpful and polite. The courier followed social distancing rules on collection. The luggage arrived within the estimated time and I could track it very easily through collection, transit and delivery online via the courier tracking link. The luggage arrived perfectly. The price was good too. I would not hesitate to use them in future. Great work Sherpr.”
“Excellent service! The luggage arrived in excellent condition, on time (which is quite impressive considering the difficulties that Covid-19 has brought about) and hassle free (I used the live chat service to clarify some queries I had and the response was quick and efficient). The service is really user friendly, cost effective and there are no hidden terms and conditions. This is really what I needed considering my travel movements have been restricted. I recommend Sherpr 100%. Thank you.”
“Very responsive and helpful service! Got me outbid a bind really quickly as I had to move back home urgently before all the Covid19 restrictions got tighter.
Professional - caring and great execution - pleasure to review !!”
“Amazing service! It is not easy moving abroad in a global pandemic but thanks to Sherpr I’ve got my essentials. Will definitely use again. Collection and delivery on time.”
“Amazing service! It is not easy moving abroad during a global pandemic but thanks to Sherpr I’ve got my essentials. My luggage was collected and delivered on time. Thank you!!”
