Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,780 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,780 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to complete form online”

Helpful Report

“Easy to use website and lots of good communications via email throughout the process. Would recommend.”

Helpful Report

“Could not have been simpler. I had a query and it was dealt with quickly, in a friendly manner and efficiently.”

Helpful Report

“The staff are very friendly and helpful, "I just want to use this opportunity to say a Big thank you to Val" I really enjoyed the scheme of saving money without stress, and also looking forward to get my savings when it is matured.”

Helpful Report

“Opening the account was very easy. However, it's not clear that, for cashback, you also need to make a deposit with the opening, not merely set up a direct debit.”

Helpful Report

“The plan was very quick and easy to set up online, around 5 mins. Great service for a busy parent!”

Helpful Report

“I was told I’d get my £50 voucher after the first payment. I have made two payments and still no voucher.”

Helpful Report

Hi Lucy, Thank you for leaving us a review. Our Member Service team will be in touch shortly to help with your Love2Shop voucher. If you have any further questions, our Member Services team will be more than happy to help. You can contact them on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“No welcome pack to confirm set up and no further contact. Poor start.”

Helpful Report

Hi Louise, Thank you for leaving us a review. Your Welcome Pack should be available when you login to Your Account online. Someone from our Member Service Team will be in touch shortly to help you out with accessing your documents. In the meantime if there’s anything else we can help with, please feel free to get in touch with our Member Services Team by calling them on 0161 428 1212 or emailing them on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Easy to open account and if they need any more information from you they just email you”

Helpful Report

“Just making up obstacles to prolong money withdrawal/account closures. Not providing full info as in what needs to be included in the email requesting to do so, not responding asking for the info needed, informing me over the phone that despite email sent 3 weeks ago I now have to wait further 7 working days for my USA money...”

Helpful Report

Hi Anna, Thank you for getting in touch and leaving us a review. I’m glad to hear our Member Services Team was able to get in touch with you and help with your enquiry. If there’s anything else we can help with please feel free to contact our Member Services Team on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“I'm trying to close the account and you're not being helpful at all. I've changed my mind.”

Helpful Report

Hi Hayley, Thank you for leaving us a review. We’re sorry to hear you are leaving us, to close your plan you need email our Member Services Team on members@shepherdsfrienldy.co.uk. I have however let them know of your request and they will be in touch shortly to help and answer any questions you may have. In the meantime if there’s anything else we can help with please feel free to call our Member Services Team on 0161 428 1212. Kind regards, Lyba

“I still haven't received confirmation of my account opening. Very disappointed.”

Helpful Report

Hi Brian, Thank you for your review. Our Member Services Team will be in touch soon to arrange for your Welcome Pack to be re-sent. If there’s anything else you need help with, please feel free to contact them on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk. Kind regards, Lyba

“I found the setting up online all good but I am still yet to receive my policy despite chasing for over 2 weeks! If I don’t hear I will have no choice but to cancel the direct debit and take my business elsewhere”

Helpful Report

Hi Brett, Thank you for your review. Someone from our Member Service Team will be in touch soon to help. If there’s anything else we can help with, please feel free to get in touch on 0161 428 1212 or email members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Shepherds Friendly offers one of the best ISA packages on the market. The entire process is easy and straightforward, while the webpage provides a plethora of information that eases decision making.”

Helpful Report

“Fake insurance. They cancel your policy when you are sick and they pay nothing.”

Helpful Report

Hi, Thank you for leaving us a review and for bringing this to our attention. Our Member Service Team will be in touch soon to help. In the meantime if you need to get in touch with us please feel free to call on 0161 428 1212 or email members@shepherdsfriendly.co.uk Kind regards, Lyba

“Clear explanation of policy. Easy to complete paperwork to set up the policy. Good service so far.”

Helpful Report

“Opened the ISA because of a cashback incentive. The purchase is not showing in my cashback account and this is, apparently, because Shephers Friendly have failed to sort out internal processes properly. Not off to a great start, but hoping managing the ISA is a better experience.”

Helpful Report

Hello Alan, thank you for your feedback. I will look into this matter for you and organise for our Member Services Team to contact you with an update on your cashback incentive. Many thanks Libbi

“IT said i ll receive £30 love2shop voucher once i open account with Shepherds friendly but unfortunately havent got none.”

Helpful Report

Hi Simona, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you to help resolve this. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“Very easy to set up took me a matter of minutes very easy to understand”

Helpful Report

“On 2 occasions I have decided to save with Shepherd''s Friendly Society purely because they were offering good cashbook deals via TopCashback. Up tillthen I'd never heard of them. On the first occasion they claimed that to get the cash back I had to have invested £5K, not merely £3K.and they declined to pay cash back - although, in all fairness, they did indicate they wuld pay a lesser amount if I told TopCashback. I have tried but without success. Stupidly, I have now taken out a new ISA with them, again because of promised cash back....but, surprise surprise, it''s not showing up on TopCashback! - On top of that I received an email from them giving full details of another client''s address!!! - Someone senior (?) at Shepherd''s wrote back quickly and said that matter would be dealt with!!! I would NOT want my details sent to anyone else, would you? They also insist on sending a new security code very time I want to look at my account, which is very iritating...not least because apparently NO interest has been registered on my money for 7 months anyway. It''s probably the "way that they work", but me, I am NOT impressed.”

Helpful Report

Hello, Thank you for getting in touch with us about your recent plan purchase and for speaking to our Member Services Team. We hope we have answered your questions and that your cashback query is settled soon. We will continue to monitor this and follow it up with you shortly. Should you need to speak to us in the meantime, please do get in touch by phone on 0161 428 1212 or email info@shepherdsfriendly.co.uk. Many thanks, Val

Shepherds Friendly is rated 4.6 based on 2,780 reviews