Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,778 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,778 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found your leaflet through bounty, never revived my love to shop voucher when I signed up.”

Helpful Report

Hi Louise, Thank you for leaving us a review. I’m glad our Member Services Team was able to contact you and solve the issue. If you have any other questions, or there’s anything we can help with please feel free to get in touch by calling on 0161 428 1212 or via email at members@shepherdsfriendly.co.uk Kind regards, Lyba

“set up with ease look forward to saving with them”

Helpful Report

“I emailed them three days ago to ask important questions but no response not even and auto generated message !”

Helpful Report

“Easy to set up the junior ISA. I am still yet to receive the £30 voucher I was promised on setting up. Still waiting to hear back from customer services (5days now) via email.”

Helpful Report

“Great service but I waited a long time to receive my policy documents”

Helpful Report

Hello, Thank you for taking the time to leave us a review. I’m sorry it took a little longer that expected. If you have any questions or if there is anything we can help you with, please feel free to get in touch with our Member Services Team by calling them on 0161 428 1212 or sending them an email at members@shepherdsfriendly.co.uk Kind regards, Lyba

“IT said i ll receive £30 love2shop voucher once i open account with Shepherds friendly but unfortunately havent got none.”

Helpful Report

Hi Simona, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you to help resolve this. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“straightforward application process”

Helpful Report

“The application process was straightforward and simple to apply. I’ve received an after sales call regarding the product however I still haven’t received my documents”

Helpful Report

Hi Jennifer, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you to re-send your documents. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

Hi Jennifer, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you and arrange for your documents to be re-sent. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“Online process to join was easy however i have had no contact or account confirmation 3 weeks later.”

Helpful Report

Hi Shaun, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“Good to have an USA with shepherds friendly Unfortunately log in is to complicated and I did not find the welcome email to confirm will have to phone them sometime.”

Helpful Report

Hi Errol, Thank you for taking the time to leave us a review. Our Member Services Team has been trying to contact you to help you with your online account registration and Welcome Pack, however, they have not been able to get in touch with you. Please give them a call at 0161 428 1212 if you still require help logging in or if there's anything else we can help you with. Kind regards, Lyba

“Easy online application”

Helpful Report

Hello, Thank you for taking the time to leave us a review. If you have any questions about your plan or there is anything we can help you with please feel free to contact our Member Services Team on 0161 428 1212 or you can send them an email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“I signed up but don't seem to have received any account details 6weeks on.”

Helpful Report

Hi Timothy, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you to provide you with your plan details. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“Service was OK although details of one of my daughters isa is wrong. So I need to contact the company to rectify this.”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review. I’m glad our Member Services Team has been able to get in touch with you to make the required changes. I hope we are able to get your plan set-up and running soon. In the meantime if you have any further questions that we could help with, please contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“the process for setting up my isa was very clear and straightforward”

Helpful Report

“The authentication is deep and the website interesting”

Helpful Report

“Opening the account online was relatively easy, however it all went downhill from there. I received an email confirming that I had opened an account but didn’t receive the welcome pack. I checked my junk email after a few days of no email and nothing in the post and it was there, however I didn’t have any account information just t’s & c’s and a direct debit confirmation I emailed requesting the account details and more info on when I would receive statements I received an email back stating I don’t get any account information and there isn’t an online option to check the account, just annual statements and for anyone else to add to the plan including my partner they have to call and pay by card over the phone. I wasn’t really happy with that as I can’t manage the plan online, can’t make sure it’s the most competitive and nobody else would be able to set up a direct debit so I’m sure it would be forgotten So I decided to cancel and will now open one elsewhere that is more user friendly.”

Helpful Report

Dear Miss Mason, Many thanks for getting in touch with us and leaving your feedback. We’re sorry to hear you have experienced problems with your Welcome Pack and account information. We take feedback from our members very seriously and we use this feedback to continue to develop the service we offer to our members. I would be keen to talk in further detail about the information received, and I would like to understand what information is important to you when opening a financial plan. You can contact me by telephone or email, whichever is easiest for you between 9 am – 5 pm, Monday to Friday. My email address is vbrookes@shepherdsfriendly.co.uk and my direct telephone number is 0161 495 6423. I look forward to hearing from you soon. Kind regards, Val Brookes.

“Ease of use to apply”

Helpful Report

“Well laid out website. Access to key docs easily attainable.”

Helpful Report

“as a non profit organisation one would expect better life cover not the same as main stream insurance companies, so where does the profits go certainly not to members, admin cost are much less as well???? no answers as usual no doubt”

Helpful Report

Thank you for taking the time to review Shepherds Friendly. We take all member feedback seriously, and I have tried to contact you by telephone this morning to discuss your review. If you would like to get in touch with me on 0161 482 1212 I would be more than happy to answer any questions you may have about your plan. Alternatively you can email us at members@shepherdsfriendly.co.uk. Many thanks Heather

“Relatively straightforward to open but to set up an on-line account was difficult as the website wasn't working and its a very complicated process.”

Helpful Report

Hello Jd, Thank you for taking the time to provide feedback. I am sorry to hear you have experienced an issue when using our website, and I have tried to contact you by phone this morning to find out more information. Your feedback will allow us to look into any additional changes we could make to help improve the experience of you and other members in the future. If there is anything else that you need from us, please don’t hesitate to contact our Member Services Team on 0161 428 1212, or by email at members@shepherdsfriendly.co.uk. The Team is available Monday to Friday from 8am – 5pm. Kind regards Heather Kitchen

Shepherds Friendly is rated 4.6 based on 2,778 reviews