Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,780 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,780 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

Helpful Report

Hello, Thank you for leaving us a review. We're glad to hear you're happy with the service you've received from us. If there's anything we can help with, please feel free to contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“I am trying to connect my children's account it is still not showing up on my account it has been 3weeks trying”

Helpful Report

“Excellent service I’ve received from them have helped me so much. Was one of the best decisions I made in taking out a policy with them , we insure our car , house belongings so why not insure ourselves the most important thing”

Helpful Report

Hi Darren, Thank you for leaving us a review. We're glad to hear you're happy with the service you've received from us. If there's anything we can help with, please feel free to contact our Member Services Team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“I have joined as a new member and this email is the first I have received. Nothing in the post to welcome me as an ISA customer. Assume I will be getting something? Pretty poor really.”

Helpful Report

Hello, Thank you for leaving us a review and for bringing this to our attention. I’m sorry to hear that you haven’t received your Welcome Pack, I have spoken to our Member Services team who will get in touch with you shortly and help you access all your welcome documents online, and send it in the post too, if you like. If there’s anything else we can help with in the meantime, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“The service has been good so far!!! Really looking forward to the bonus!”

Helpful Report

Hi Georgina, Thank you for leaving us feedback. Glad to hear you are happy with the service you have received. If there’s anything we can help with please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Opening the account was extremely easy.”

Helpful Report

Hi Georgina, Thank you for leaving us feedback. Glad to hear you found the process of opening an account easy. If there’s anything we can help with please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Good and acceptable”

Helpful Report

“System is good and process was easy but after some consideration and research I feel the returns have not been great on the fund and seems a little low risk for what will be a very long term investment for me. But great product and system for the right people.”

Helpful Report

“I'm still awaiting to see if it's live and my indie acceptable ???”

Helpful Report

Hi Philip, Thank you for leaving us a review. Our Member Services team will be in touch with you shortly to arrange for your Welcome Pack to be re-sent and help you out with any other questions you may have. In the meantime if there’s anything else we can help with, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Altough good to save better explanation could be given about limited and set amount to withdraw”

Helpful Report

Hello, Thank you for leaving us a review. We are always there to help our members with any queries, so if you’d like more of an explanation with regards to your plan or withdrawals, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll gladly help. Kind regards, Lyba

“Shepherds is just good”

Helpful Report

Hi Iwa, Thank you for leaving us a review. If there’s anything we can help with, please feel free to get in touch with our Member Services Team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk. Kind regards, Lyba

“No Problems so far”

Helpful Report

“Decided not to invest. This product is not for me.”

Helpful Report

Hi Lindsay, Thank you for leaving us a review and offering us your feedback. If you change your mind in the future we would be happy to welcome you back. Kind regards, Lyba

“Offer code would not work , and I had to telephone in order to complete my application . Staff were very helpful in dealing with this problem , and plan was then opened very efficiently”

Helpful Report

Hi Neil, Thank you for leaving us a review. I’m glad our team was able to help you out. If you have any other queries or if there is anything else we can help you with, please feel free to get in touch with our Member Services Team by email at members@shepherdsfriendly.co.uk or by calling 0161 428 1212. Kind regards, Lyba

“All online. No contact”

Helpful Report

Hi Ian, Thank you for leaving us a review. Someone from our Member Services Team will be in touch with you shortly to help answer any questions you may have regarding your plan. In the meantime, if you have any further questions or if there’s something we can help with please feel to get in touch by email at members@shepherdsfriendly.co.uk or by calling 0161 428 1212. Kind regards, Lyba

“I was not able to get the policy I wanted as it kept sticking and would not let me go any further.”

Helpful Report

Hi Deborah, Thank you for leaving us a review. Someone from our Member Services Team will be in touch with you shortly to help you with your plan. In the meantime, if you have any further questions or if there’s something we can help with please feel to get in touch by email at members@shepherdsfriendly.co.uk or by calling 0161 428 1212. Kind regards, Lyba

“Not bad”

Helpful Report

Hi Venkata, Thank you for leaving us a review. If you have any questions or there’s anything we can help you with please feel free to send us a message at members@shepherdsfriendly.co.uk or call us on 0161 428 1212. Kind regards, Lyba

“The company did not take a payment when they were supposed to. Also I haven’t received my love to shop voucher”

Helpful Report

Hi Kayleigh, Thanks for leaving us a review. Someone from our Member Services Team will be in touch with you soon to help arrange for your Love2Shop voucher to be sent out. In the meantime if you have any questions or if there’s anything we can help with, please feel free to send in a message to members@shepherdsfriendly.co.uk or call us at 0161 428 1212. Kind regards, Lyba

“The set up was fine. However, it was purchased via Top Cash Back and this is not showing in my account - why ?”

Helpful Report

Hi Martin, Thanks for leaving us a review following up your cash back. Here is how the cashback process works; once you have opened a plan with us and paid your first premium there is a 90 day validation period. This is a period of time which allows us to ensure your transaction is valid and confirm all payments are received. Once this has been completed you should be able to see the cashback in your account shortly after. If you have any questions please feel free to get in touch with our Member Services team who will help you. You can contact them on 0161 428 1212 or via email at members@shepherdsfriendly.co.uk Kind regards, Lyba

“open was easy (11/01/19). company happy to take details and money but no response when you send emails. I still did not get my welcome pack( my husband open the same day and he got welcome pack few days later).I send email to customer service one week ago regards that matter and still no response. Little bit disapointed.”

Helpful Report

Hi Katarzyna, Thank you for leaving us a review. I’m glad our Member Services Team was able to contact you and solve the issue. If you have any other questions, or there’s anything we can help with please feel free to get in touch by calling on 0161 428 1212 or via email at members@shepherdsfriendly.co.uk Kind regards, Lyba

Shepherds Friendly is rated 4.6 based on 2,780 reviews