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Sheffield Mutual Friendly Society Reviews

4.9 Rating 582 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

4.9

Based on 582 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Sheffield mutual and was pleasantly surprised at how fast the phone was answered. Jenna made the whole policy surrender a very clear and easy process. I thought it would be more complicated but she was very efficient and knowledgeable. Thank you Jenna.”

Posted 2 months ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. We are grateful for your feedback. Kind regards, Sheffield Mutual

Posted 2 months ago

“My brother recommended Sheffield Mutual. Having spoken to them and sorted an OSA I can safely say they were brilliant. Nick and Megan were informative and listened to my concerns and answered all my questions. I would highly recommend to anyone!”

Posted 2 months ago

Hi Diane, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Nick and Megan to give them the recognition that they deserve! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Telephone answered promptly in person. Paperwork sent immediately by electronic means, followed swiftly by paper copies in the post. Queries resolved there and then with answers that are understood and easy to follow. Value for money on low risk plans over long term.”

Posted 2 months ago

Hi Karen, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 months ago

“Very helpful, friendly and efficient.”

Posted 2 months ago

Hi, Thank you for taking the time to leave a fantastic review! If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 months ago

“Excellent service and friendly service - would recommend”

Posted 2 months ago

Hi, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for your review. Kind regards, Sheffield Mutual

Posted 2 months ago

“I am happy to say I have found Sheffield Mutual Friendly Society fantastic. Although I'm a confident user of the Internet, booking holidays ordering things on line and online banking, I'm not very savvy when it comes to investments and pensions etc. I have found SMFS fantastic. Calls are always answerd quickly with no recorded messages and hanging on listening to continous music, but straight through to extremely helpful advisors. I can highly recommend this society.”

Posted 2 months ago

Hi, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. I’ll be sure to pass on your positive review to the team! Best wishes, Sheffield Mutual

Posted 2 months ago

“Sorted out our LPA's very quickly and confirmed our vouchers by return post. Excellent communication through email and polite on the phone.”

Posted 2 months ago

Hi Mick, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Thank you for choosing Sheffield Mutual. Best wishes, Sheffield Mutual

Posted 2 months ago

“Very helpful staff on the telephone and explained everything clearly”

Posted 2 months ago

Hi, Thank you for sharing your experience and feedback with us, I’ll be sure to pass on your positive review to the team! Thank you for choosing Sheffield Mutual. Best wishes, Sheffield Mutual

Posted 2 months ago

“Very polite easy communication both times I've phoned. No waiting and all questions answered. Very knowledgeable staff.”

Posted 2 months ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 months ago

“Nick was very helpful and polite explained everything I needed to know.”

Posted 2 months ago

Hi Janet, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Very quick and efficient answer to my query then to actioningy query. Thank you”

Posted 3 months ago

Hi Sheila, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual.

Posted 2 months ago

“Friendly, efficient and professional. My query was dealt with very quickly by Debra and sorted. Thank you”

Posted 3 months ago

Hi, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual.

Posted 2 months ago

“The women (Lauren Dorling)I was dealing with was fab, very patient till I got all the documents to her. The communication was great and clear of what was to be done. Friendly and helpful on the phone calls. I have set up a number of accounts and would recommend to others wanting to do the same.”

Posted 3 months ago

Hi Fiona, Thank you for taking the time to leave a fantastic review. We will be sure to pass this onto Lauren and the rest of the team. Please get in touch if we can help with anything else. Best wishes, Sheffield Mutual

Posted 2 months ago

“Excellent service every time and always someone on the phone to help with any questions. In an age of increasing automation such service is hard to find.”

Posted 3 months ago

Hi, Thank you for your review! We're glad to hear you've had a positive experience. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 2 months ago

“Very professional, answered all my questions.”

Posted 3 months ago

Hi, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. Thank you for choosing Sheffield Mutual, if we can be of any more assistance, please get in touch! Kind regards, Sheffield Mutual.

Posted 3 months ago

“An excellent and sympathetic customer service experience following the death of my father. Dawn was helpful and made the process simple and straight forward. Good communication and speedy resolution of his finances.”

Posted 3 months ago

Hi, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Dawn to give her the recognition that she deserves! Best wishes, Sheffield Mutual

Posted 3 months ago

“Easy to talk to very friendly. Wanted to withdraw money made it very easy”

Posted 3 months ago

Hi Karen, Thank you for taking the time to leave a fantastic review - your feedback is appreciated. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 3 months ago

“Very knowledgeable on what I wanted and assisted where needed and answered all my questions”

Posted 4 months ago

Hi Gavin, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. Kind regards, Sheffield Mutual.

Posted 4 months ago

“I find the staff at Sheffield mutual friendly, efficient and keen to help.”

Posted 4 months ago

Hi Renata, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 4 months ago

“Very informative and helpful. Nothing too much of a bother.”

Posted 4 months ago

Hi, Thank you for your review! We're glad to hear you've had a positive experience. I’ll be sure to pass on your positive review to the team! Kind regards, Sheffield Mutual

Posted 4 months ago

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Sheffield Mutual Friendly Society is rated 4.9 based on 582 reviews