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Sheffield Mutual Friendly Society Reviews

4.9 Rating 578 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

4.9

Based on 578 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Megan Batty, who helped me sort out my Investment Bond. She was friendly, knowledgeable and professional. Received necessary documentation in post immediately, enabling me to proceed. Made me aware of other possibilities. I was impressed by speed of phone call being answered and politeness , and call back quickly as promised. Thank you regards Andrea”

Posted 2 months ago

Hi, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. We will be sure to pass this onto Megan! Thank you again, we really appreciate your comments. Best wishes, Sheffield Mutual

Posted 2 months ago

“I must say that Nick Prewett was very professional and spent a considerable amount of time with me. He explained everything to me in great detail and it was an absolute pleasure talking to him. If everybody at Sheffield Mutual is as good as Him, it will be a pleasure doing business with you.”

Posted 2 months ago

Hi Clarence, Thank you for your lovely review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Nick to give him the recognition that he deserves. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 2 months ago

“Beverley Dyson was extremely friendly and efficient in dealing with my request. Thank you.”

Posted 2 months ago

Hi, Thank you for taking the time to leave a fantastic review! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Lauren Dorling answered all my questions professionally and knowledgeable. Helped me sort my queries by calling back with the answers.”

Posted 2 months ago

Hi Alistair, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual and we have passed this on to Lauren. Many thanks, Sheffield Mutual

Posted 2 months ago

“Megan was very professional in dealing with our needs and application this morning”

Posted 2 months ago

Hi, Thank you for your review, we really appreciate the feedback. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 months ago

“Emily was extremely knowledgeable and friendly. And helped answer any questions I had. Everything was dealt with very efficiently!”

Posted 2 months ago

Hi Dr Patel, Thank you for your great review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves. We are grateful for your feedback. Best wishes, Sheffield Mutual

Posted 2 months ago

“Lauren Dorling answered all my questions professionally and knowledgeable. Helped me sort my queries. Emailed me the correct documents required very quickly, all sorted.”

Posted 2 months ago

Hi, Thank you for the positive feedback! We will be sure to pass this on to Lauren. Please let us know if we can be of any further help. Kind regards, Sheffield Mutual

Posted 2 months ago

“I’ve been saving with SMFS for a number of years now the customer service agents are always polite and friendly. Their savings policies come with fantastic incentives more so than any other savings products in the market. I have three savings plans with them and so far so good. Well done SMFS!”

Posted 2 months ago

Hi, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thank you again, Sheffield Mutual

Posted 2 months ago

“I have spoken with Megan Batty. She was very knowledgeable and helpful, directing me through the process seamlessly. Would recommend.”

Posted 2 months ago

Hi Tanya, Thank you for sharing your experience! We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Best wishes, Sheffield Mutual

Posted 2 months ago

“I spoke to Megan Batty about a few policies I have with Sheffield Mutual and found her to be cordial knowledgeable and her explanation of my policies were easy to understand. She explained my options going forward and to post me information and application forms. I’m very happy with my experience.”

Posted 2 months ago

Hi Gerald, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. We will be sure to pass this onto Megan. Thank you for choosing Sheffield Mutual. Kind regards, Sheffield Mutual

Posted 2 months ago

“My experience today with Sheffield Mutual was excellent. I was welcomed in a friendly but professional way by Dawn and then given all the help I needed by Emily who was knowledgeable, friendly and professional. She listened carefully to my questions and answered them clearly. I was given the space to check that I understood the information. There was no pressure of any kind to purchase a product, though I feel sure I will be doing once I have discussed things with my family. Thank you so much, today's communication was extremely helpful. 🙏😊”

Posted 2 months ago

Hi Christine, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. It's also fantastic that we have been helpful and clear. I’ll be sure to pass on your positive review to the team! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Emily was friendly and easy to talk to. She explained the products available and I was happy with the options given.”

Posted 2 months ago

Hi, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves. Warm regards, Sheffield Mutual

Posted 2 months ago

“Dawn, Sue and Bev are fully aware of my circumstances and always very caring and helpful when I make enquires and prompt to deal with my financial requests. It is very reassuring and much appreciated to have such a personalised service when dealing with a close relatives illness and ongoing care. I agree with comments below the telephone is answered promptly and all staff are friendly and helpful.”

Posted 2 months ago

Hi Sheila, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Thank you for sharing your thoughts, and if you require any further assistance please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 months ago

“a very friendly customer service”

Posted 2 months ago

Hi, Thank you for taking the time to leave a fantastic review. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 months ago

“Very helpful and professional staff. Lauren Dowling was so pleasant and clear spoken. She said she would confirm our query by email and did so immediately. A credit to your society”

Posted 2 months ago

Hi Janet, Thank you for the positive feedback. We will be sure to pass this onto Lauren. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 2 months ago

“Prompt thorough attention and customer service, talking to helpful experts who explained the ISA savings scheme with clarity. Very helpful.”

Posted 2 months ago

Hi Christopher, Thank you for your review, we really appreciate the feedback! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“I contacted Sheffield mutual and was pleasantly surprised at how fast the phone was answered. Jenna made the whole policy surrender a very clear and easy process. I thought it would be more complicated but she was very efficient and knowledgeable. Thank you Jenna.”

Posted 2 months ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. We are grateful for your feedback. Kind regards, Sheffield Mutual

Posted 2 months ago

“My brother recommended Sheffield Mutual. Having spoken to them and sorted an OSA I can safely say they were brilliant. Nick and Megan were informative and listened to my concerns and answered all my questions. I would highly recommend to anyone!”

Posted 2 months ago

Hi Diane, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Nick and Megan to give them the recognition that they deserve! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Telephone answered promptly in person. Paperwork sent immediately by electronic means, followed swiftly by paper copies in the post. Queries resolved there and then with answers that are understood and easy to follow. Value for money on low risk plans over long term.”

Posted 2 months ago

Hi Karen, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 months ago

“Very helpful, friendly and efficient.”

Posted 2 months ago

Hi, Thank you for taking the time to leave a fantastic review! If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 months ago

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Sheffield Mutual Friendly Society is rated 4.9 based on 578 reviews