Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.94

4.9 Rating 580 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

4.9

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Debra Roberts was extremely helpful and very professional.Everything was resolved in a timely manner and she was very understanding.”

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Posted 1 month ago

Hi, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Debra to give her the recognition that she deserves. We are grateful for your feedback. Kind regards, Sheffield Mutual

Posted 1 month ago

“Lauren D was friendly, knowledgeable and gave an alternative to me closing my ISA Policy down (I thought this was my only option). The follow up email was swift and professional. Great service all round!”

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Posted 1 month ago

Hi, Thank you for the positive feedback. We will be sure to pass this on to Lauren! Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 1 month ago

“The staff are very helpful and courteous. Past performance is very respectable. The tax free savings plan £25 per month is a very useful little savings plan”

Helpful Report

Posted 1 month ago

Hi Sue, Thank you for your positive review! We really appreciate the feedback. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 1 month ago

“very helpful and knowledgeable staff, was able to answer all my queries. I have several products with them and would highly recommend”

Helpful Report

Posted 1 month ago

Hi, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for your feedback. Kind regards Sheffield Mutual

Posted 1 month ago

“Very friendly, professional and easy to talk to staff”

Helpful Report

Posted 1 month ago

Hi, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 1 month ago

“I have always had first class service from the staff at Sheffield Mutual and my latest application was no exception.”

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Posted 1 month ago

Hi Gordon, It’s great to hear that you've had a positive experience, thank you so much for sharing this in your review! If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 1 month ago

“Great customer service. Quick and easy to open a new policy. Megan was very friendly and easy to talk to thankyou”

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Posted 1 month ago

Hi Susan, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Megan to give her the recognition that she deserves. Best wishes, Sheffield Mutual

Posted 1 month ago

“i had a very helpful efficient and cheery discussion with Megan Batty on an investment product. Whilst i have taken out one of these products before it just made the admin and process easy and a nice alternative to "you can do it on line............." as we cant be bothered helping you with our application, so many business models seem to have”

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Posted 1 month ago

Hi M C Hudson, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. We are grateful for your feedback. Best wishes, Sheffield Mutual

Posted 1 month ago

“Very personable member of staff, Bev, who helped me retrieve my fund very efficiently. Phone and email answered quickly. No Long queues.”

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Posted 1 month ago

Hi Emily, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 1 month ago

“Always excellent service. No problem is too much. Lovely company.”

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Posted 1 month ago

Hi Ann, Thank you for taking the time to leave a fantastic review, we really appreciate your feedback. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 1 month ago

“The process was so simple. No hard sell just advice”

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Posted 1 month ago

Hi Stallard Mick, Thank you for sharing your experience and feedback with us. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 1 month ago

“Easy to set up policies over the phone. Friendly and helpful adviser.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone! I'll be sure to pass on your thoughts to the team. Thank you for choosing Sheffield Mutual! Best wishes, Sheffield Mutual

Posted 1 month ago

“Great customer service on the phone today. A polite and friendly member of staff helped me out with my enquiry.”

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Posted 2 months ago

Hi, Thank you for the positive feedback. We will be sure to pass this on to the team! Kind regards, Sheffield Mutual

Posted 1 month ago

“Amazing service”

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Posted 2 months ago

Hi Mrs Bailey, Thank you for your review! We're glad to hear you've had a positive experience. We are grateful for your feedback. Best wishes, Sheffield Mutual

Posted 1 month ago

“The customer support team are always friendly, helpful and ensure the service required is delivered effectively. In the technology age, it is refreshing to have a sensible and understanding call to support financial decision-making and ensure safekeeping of family investment and saving funds.”

Helpful Report

Posted 2 months ago

Hi Julian, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 1 month ago

“Got straight through, very helpful, dealt with my request instantly. Highly recommended.”

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Posted 2 months ago

Hi Michael, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Please let us know if we can be of any further help. Best wishes, Sheffield Mutual

Posted 2 months ago

“Phone is always answered immediately. Pleasant, helpful, can-do staff. I am always happy when dealing with Sheffield mutual and can confidently recommend them. A breath of fresh air.”

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Posted 2 months ago

Hi Mrs T, Thank you for your review! We're glad to hear you've had a positive experience. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“I have found SM to be very efficient. All the staff have been very helpful and friendly and I would have no hesitation in recommending SM to my friends.”

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Posted 2 months ago

Hi Elaine, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. I’ll be sure to pass on your positive review to the team, and if we can be of any further help please don't hesitate to get in touch. Kind Regards, Sheffield Mutual

Posted 2 months ago

“This company has exceeding all my expectations . They are very professional , prompt and actually care. Communication is excellent and friendly. They are clear and patient when the process could of been overwhelming they were always at the end of the phone to answer queries and questions. I would highly recommend using them and will use them again in the future. Thankyou”

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Posted 2 months ago

Hi Julia, Thank you for your review - We’re so glad to hear about your good experience with us, and we’re delighted that you would recommend us! Please let us know if we can be of any further help. Best wishes, Sheffield Mutual

Posted 2 months ago

“I have dealt with SM for many years. SM provide a personable service. They give back into the community which is more important than ever.”

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Posted 2 months ago

Hi Chris, Thank you so much for your five-star review. We are delighted to hear that you've had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

Sheffield Mutual Friendly Society is rated 4.9 based on 580 reviews