Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitted wrong door and said they will not swap unless I pay for new doors. Draws not fitted correctly, bad customer services and well overpriced”

Helpful Report

Posted 2 years ago

“Quality of the workmanship very poor. Had to have several parts replaced. Customer service & communication appalling! Waited 2 months for final piece today & it is faulty, when we sit on the window seat, the drawers beneath bend. Fitter said he has seen this before! Still trying to get some answers. Wouldn't recommend to anyone.”

Helpful Report

Posted 2 years ago

“The lady in the shop did not know anything about Fitted bedrooms.very poor. And just told me to call. The designer. The shop was in Solihull. But the Lady needs a lot more training. We have now gone to Hammonds. The Designer both very helpful but needed to use cat i was Very disappointed with Sharps shop. The shops in need more Training and to use CAD At the the customers home The designer was very helpful.And pleasant to talk to. But his manager needs to give the Designer. a laptop to use CAD And the price was a lot more cheaper with Hammonds.”

Helpful Report

Posted 2 years ago

“Unprofessional and rude staff”

Helpful Report

Posted 2 years ago

“When the design person turned up we got the impression he couldn't be bothered, said he was short of time as he had another appointment, so he rushed through thr design. He also said he knows what sort of thing people can afford and want (going off the area we lived) We didn't get shown any samples at all the only thing we got to look at was a brochure from the shop that we picked up ourselves. We had a discount voucher for half price and 20% off these were taken off final price but we was never given a price breakdown to explain how it was all worked out. We was told we could have another 10% off if we took the offer there and then, Which stupidly we did. The total for a corner wardrobe, 2 bedsides and a small wardrobe and a box behind the bed totalled nearly £12,000 We paid £1,500 on the day with all discounts he dropped it down to £6000 and that's for the cheapest options. We was left with paper work we couldn't read so couldn't check what all the prices were we did message him and he said a photo over of original documents. Me husband then emailed him asking how he worked It all out as the discounts for all items didn't work out as a equal discount his email was ignored. We then decided to cancel and found a better cheaper company we was refunded after 7 days and in them 7 days we haven't heard anything from sharps to ask if we had any problems or to ask why we have cancelled. Found the company very rude and poor customer service. Would not recommend lots of hidden charges when they make the discount sound so good.”

Helpful Report

Posted 2 years ago

“I am in shock - be careful before you invite these sales people into your home - figures seemed to be plucked from the air and changed several times - when we said we would like to think about the quote the salesman said “I’ve been doing this job for 25 years I know you are not going to buy!” Promptly packed his bag and left! Unprofessional”

Helpful Report

Posted 2 years ago

“If I could give this 0 stars I would. Absolute shocking customer service, the guy came to our house late by 25mins, sat on our stairs and said "so what is it you want" said Sharps don't do bespoke furniture. What a joke, bad advertising. He was here 5 mins and said there is nothing we can do, we only wanted wardrobes on a plain wall with an ensuite. Now I know why they offer discounts, they are desperate for customers. Honestly do not bother there are much better family run business out there, that have customer service and quality products at the heart of what they do. STAY WELL CLEAR”

Helpful Report

Posted 2 years ago

“Good morning sorry bad morning sales man never Evan got here he called to change the appointment time but I had a few other appointment s that day so could not change He said ok but called back 5 minutes later to ask as I in a position to go ahead with the job I said I don’t know because I did not no what the cost would be I felt he was not wantI got to come if I was not saying I was going ahead really put me off so he never came would not recommend”

Helpful Report

Posted 2 years ago

“The first man that came stayed for quite along time went to fetch the door handle from his car came back and knocked my large whisky jar over and broke it it was a 4.5litre which is not cheap to replace . Then spent 3 hrs doing a design which we liked and put £2000 deposit to have it fitted . Then there surveyer came to take final measurements so the material can be ordered on checking measurements to be then told the original design will not work this was on 2 bedrooms both where wrong. On redisigning both bedrooms and then to be told it’s going to cost £1400 more, on being told to cancel the order and give my deposit back the surveyor called his manager who agreed to do the bedrooms for original price. Our bedrooms are not a normal size the walls are not all 90 degree angles one corner is at 45 degrees to the next that is why we decided on sharps they should know what they are doing. The bedrooms are due to be fitted late may”

Helpful Report

Posted 2 years ago

“Shambles , they came to take measurements then just disappeared, never contacted me again , what the hell!”

Helpful Report

Posted 3 years ago

“Avoid this company When second survey arrived to take proper measurements , he desided to change handles and put them lower . Wardrobe 1, cheapings. Bedsides scratches, chest of drawers - cheapings and unleveled. Wardrobe 2- rail not leveled, cheapings , shelves with a gaps ( looking so unprofessional). Desc came already folty from monufacture ( top) , shelves unleveled. For so much money quality is very bad. I'm no recommending this company. I have emailed twice and no one came to review as promised. Rubbish wasn't collected . They just say, but for thousand pounds they charge is better to buy from Ikea . Work is very bad. No one cares about you as a customer.”

Helpful Report

Posted 3 years ago

“Yet again, the salesman designer and the surveyor have given very different information. This is baffling and frustrating. E.g., I asked, "Can't I just have shelves here with no backs and sides?" The salesman said "No" then the surveyor eventually said "You could just have shelves here"! You have also failed to be able to produce a simple small cupboard in an alcove with central doors. Really disappointed with the process.”

Helpful Report

Posted 3 years ago

“Been waiting for someone to call me back since the visit. When we placed the order I was told we were looking at mid April for install and that the room needed to be empty for the survey. Survey happened now being told mid May. Clothes everywhere Bernice was to get a manger to call me 1 week later still waiting”

Helpful Report

Posted 3 years ago

“We had the initial visit from the designer called Kathy Geminiani, not only she is late which was not a big deal, but from the moment she walked through the door, she has showed no people skills, no greetings, come across quite rude with an attitude, this certainly does not leave a good impression and I am not happy with what I have seen so far, if the designer can't even leave a good first impression, how can I trust that the process afterwards can be reliable? So I have asked her to leave my house to stop wasting each other's time. It's a no no from me.”

Helpful Report

Posted 3 years ago

“ancel… Very disappointed I can’t even cancel the installation as I’ve signed my agreement. Deposit was to be paid of £700 after having. Designer visit and measure up, they actually took the full amount instead leaving my partner overdrawn! Money was in savings and had to ask for a refund. We were given an installation date for tomorrow -25th March and received a call today that there is no one available now can they come on Friday 26th instead! My partner and I are I. The office every day and cannot just change our time requests off last minute at work. I called Debbie the area manager and she said it’s okay! They are fully CRB checked and you can leave them to work in your home while you are at work. Really? So if something is damaged or stolen I am not at home it’s my word against theirs no proof! I told her that this is inconvenient at short notice and she said it’s okay, it’s still on your installation week! Seriously I am at work all week even during a pandemic! So manipulative cannot take responsibility clearly messed up and forgot about us. She then mention I still owe £300! I said I’m not paying as it has been paid in full, then we will get a debt collection agency to send you a letter! I told her my partner phoned to make full payment! Little did we know they had taken all the funds except for the final £300! My partner never checked as 2 amounts were taken at once. Further to this she lied! Told me there was no one available as they were sick with Covid! Told my partner that no one was available as they over run on and installation today! I asked for a cancellation and refund! As the service is terrible! She said you can’t you’ve signed a contract. Don’t chose sharps I wish I hadn’t!!!!”

Helpful Report

Posted 3 years ago

“50% discount is a complete smokescreen. Hopelessly expensive and even after this 'discount', 4x local quotes are all much cheaper. Do yourself a favour... Do get other quotes and don't accept BS from this lot. I can only assume these 'similar' 5-star review questionable!”

Helpful Report

Posted 3 years ago

“Agree with all previous reviews that they are overpriced, but hey you know the price before purchase and thought we were getting "bespoke" What was unexpected was the quality of the fitting. 3 day job took 5 days so no excuse for not enough time to get it right. We ended up with shelves that are half blocked and useless, panels that don't line up and joints stuffed with filler. Doors that don't close and damage to walls and ceilings. And the response from Sharps? yes it's bad, no we're not going to refund or compensate we'll rip it out and start again! Appalling quality and customer service, find a joiner and buy the materials. DON'T be fooled that it's designed and precision made in a factory, all that was delivered was sheets of laminated chipboard and standard size doors which the fitter had to use to build it from scratch. You've been warned!”

Helpful Report

Posted 3 years ago

“Ridiculous price. Apparently we got 50% off and we were still shocked by the price, there is no way in hell it costs £6k for a 3 door wardrobe!!! We stupidly agreed to do it after our extremely pushy sales rep made us feel very uneasy and extremely pressured in giving him a deposit right there and then. Reminding us how far he’d come just for us, that it was Friday and he’d rather be at home but he’s here for us so let’s make him happy and go ahead etc. As soon as he left we thought what have we just done?! Now a week later we are still trying to talk to an actual human being about cancelling our order! They took the money quick enough but looks like it’s going to be a while before we get it back.! We have since gone to a local joiner who is going to do the job for us for £1.6k instead. Would not recommend sharps to anyone”

Helpful Report

Posted 3 years ago

“Ridiculously high price even in the half price sale. Designer had no interest what so ever in helping me get what I wanted. There are much better and cheaper companies, please don't waste your time and money on these clowns”

Helpful Report

Posted 3 years ago

“Abysmal Service. I booked a representative to visit our property for a design consultation. While this appointment did occur, the service thereafter can best be described as utterly abysmal. Five weeks have since passed, with little to no explanation and, more importantly, no quote for the desired product and service. I received one email from the regional sales office three weeks ago stating they would look into the matter and reach out to the appropriate store: however, despite again reaching out numerous times, there has been no further response. I would recommend all to steer clear and engage one of their competitors. I have done this for my other properties and they are well equipt to actually provide a service, managing your expectations from the outset. Sharps, take this as constructive feedback; you need to do better. If you are unable to follow through with the basic element of your service, do not attend properties during a pandemic; the last thing that people need is a stranger pandering around your property for no reason.”

Helpful Report

Posted 3 years ago

Sharps Bedrooms is rated 4.0 based on 2,835 reviews