Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not totally satisfied with the product”

Helpful Report

Posted 7 years ago

“they didn't”

Helpful Report

Posted 7 years ago

“The fitter went over and above board when the surveyor had messed everything up.”

Helpful Report

Posted 7 years ago

“I had Sharps wardrobes fitted to replace a very old bridge over bed design that albeit shabby, well and truly covererd my need for space. The new bridge design (front of cupboard doors) looked great on paper, however, I was not able to view the interior of the design on paper that I thought the designer had well and truly covered with my help. When the product was fitted, I was very disappointed with the actual size and lack of storage. I had wrongly presumed the designer had followed the existing footprint of my original wardrobes, bearing in mind I had highlighted the need and importance of storage on many occasions. Therefore, I am somewhat disappointed with the overall storage I have been left with which unfortunately does not cover my needs. I have had your product in a previous home and was very satisfied. The fitting was very good and the fitter very pleasant.”

Helpful Report

Posted 7 years ago

“The finished product was very good indeed and solved the storage issues we had in our sons bedroom. Unfortunately some errors were made and it took a lot of time and negotiations to get these issues rectified. This meant what was a two day build eventually took over three weeks to complete. Their customer service leaves a lot to be desired and would not recommend them on that basis alone. Being a large company they really need to look at their customer service. You have to pay a large percentage of the final bill before it's even delivered meaning you don't have much leverage when issues arise. This is not a cheap storage solution and should have had better customer service for the amount we paid.”

Helpful Report

Posted 7 years ago

“The product is good but expensive but the company attitude and customer relations leaves a lot to be desired.”

Helpful Report

Posted 7 years ago

“In November 2016 we booked an home appointment with sharps. there salesman listened to what we wanted.Unfortunately there is always something you miss and want to add to your order so we did when the surveyor came to check all the measurements. we was told this would be an extra £95.00 OK not a lot to add on to the cost.so was happy for that to go a head. But ! Day arrived for it all to be installed the two works (installers) were both Fantastic They soon started and found some parts that had been damaged in transit. They soon made arrangements for them to be delivered the next day. Next day new wardrobe installed and looks fantastic all soft closed doors and draws. Now the BUT. AND MY EXTRA £95.00 this is the rip off Jewellery tray this is no use whatsoever, We wanted it to place watchers,rings bracelets. And for it to have been a separate fit basically on it's own not in one of the draws were it is and you have to remove it to get to other items underneath it.very poor design. Surly this Jewell tray should be a totally separate pullout tray. This is all down to the surveyor not listening to what the customer is asking for and just wanting to get more money from you. We now have a piece of wood that's cost £95.00 And isn't any good for anything,oh so disappointed and Angry.”

Helpful Report

Posted 7 years ago

“I had wardrobes fitted into my master bedroom this year and whilst I am very happy with the product I felt the designer was quite pushy and I was very uncomfortable with his attitude suggesting different designs than that which I wanted, I have had your product in a previous home and was very satisfied. The new wardrobes match my other bedroom furniture from Barker and Stonehouse and I am very pleased with the look The fitting was very good and the fitter very pleasant. One thing I would however stress is that I was given a £500 voucher in the showroom which encouraged me to use Sharps and unfortunately I do not believe that this was taken off the price of the Wardrobes as it came to much more than I was quoted in the showroom in fact £1000 more As I said the product is fine but the service and the price could do with some improvement”

Helpful Report

Posted 7 years ago

“I learnt at the outset that bespoke does not mean bespoke at sharpes, there were elements I wanted in my bedroom that I was told, point blank, I couldn't have. The installer later told me there was no reason I couldn't have it if the salesman & surveyor were prepared to put in a bit of effort in designing it. The surveyor was rude and in an obvious rush to get away and when he explained my shelves would be 82mm narrower than I expected due to the door frame I asked him to try to resolve this as I couldn't afford to lose over a third of my already meagre storage space. He refused to even consider any of the solutions I proposed but as I was now on a deadline I signed the papers to go ahead anyway The installer was FANTASTIC, he went out of his way to accommodate my every wish, worked well into the evening every day and even took my bedside cabinets home to assemble to save him some time the next day, this was for my benefit to stop it running into a 5th day. I was so gutted to realise that the already 82mm short shelves had been cut another 20mm narrower for no obvious reason that I chose to contact customer services. They immediately agreed to replace the shelves, depriving me of the chance to have my much worked up to argument!! The surveyor could have organised this up front saving Sharpes an extra days labour and a whole set of 14 wasted shelves. All in all I am thrilled with my new room, I just think it could have been even better if someone would've helped me design the much wanted window seat and the service of the surveyor could've been better, I can not fault either the installer or customer services and I think I have ended up with a good product at a fair price, only time will tell on the quality”

Helpful Report

Posted 7 years ago

“We do not believe our new Sharps Bedroom is as good in terms of quality as our old bedroom furniture. The design of the room is no better than the original design which was designed by me and one wardrobe which stands alone, does not work, the way round it has been fitted. We believe that this should have been pointed out by the designer or the surveyor. One of the soft close wardrobe doors has to be pushed to shut otherwise it remains open. Overall, given the money we spent, I am disappointed with what we have ended up with. The one positive comment would be that we have ended up with more wardrobe space.”

Helpful Report

Posted 7 years ago

“The wardrobe is nice, good quality.”

Helpful Report

Posted 7 years ago

“Communication problems trying to schedule delivery date. They kept trying to book the delivery and installation date for when I was on holiday. Took quite a few emails to them to finally get the message that I was not in the country to accept delivery. However, when dates were finally agreed the delivery guys and fitter came and did a great job and happy with the overall look.”

Helpful Report

Posted 7 years ago

“Excellent product with careful and considered installation. Would have given top rating if Customer Service had not been so dire.”

Helpful Report

Posted 7 years ago

“End product is good and no major faults, but found their customer service both pre and post very lacking. The fitter was very polite and keen but to have him in our home until 9pm each night over the weekend was a little uncomfortable and to be asked to check wardrobe for marks in the dark was a a little absurd. I did enquire for wardrobe internal lights as this was not offered when ordered but nobody came back to me. HIgh end, High cost but low service.”

Helpful Report

Posted 7 years ago

“First meeting with rep was friendly and helpful. A potential problem was identified and discussed and resolved soon afterwards. Following the final measurements inspection I sent in the signed plans but forgot one document. An email reminder from the inspector went into my junk mail and I didn't receive e any further follow up. After 2 phone calls I finally found out the reason for the delay and sent the document. Installation followed soon after. This part of the process could have been dealt with better.”

Helpful Report

Posted 7 years ago

“Like the finished product, staff very helpful and pleasant throughout. I did find it rather expensive for what we actually had done and thought for the price the room would have been cleaned to a reasonable standard and rubbish removed”

Helpful Report

Posted 7 years ago

“I'm generally pleased with final product however there is a scratch on a mirror that I'm still waiting for someone to contact me about - I thought I'd wait to see how long it would take - still waiting! Also it's inconvenient waiting in for delivery of new mirror + fitter! Ive already had to wait in extra days because one of the cupboard doors was missing, and 2 mirrors already had to be reordered. I found the planning stages frustrating because the timings kept changing. I was initially told it would take one and a half days but eventually told up to 4 days fitting plus separate delivery day. Also no-one could confirm dates until a week before which was annoying as I had to take time off work - the dates + times were then changed a few days before. On the actual day of delivery and fitting it was totally different to what I was told! I also didn't realise that the furniture would be left in such a state covered in glue and dust!”

Helpful Report

Posted 7 years ago

“The finished look was let down by a couple of points. 1. one of the drawer handles did not hold it's screw thread so was always loose. 2. the bedside drawers did not fit properly when closed - a half inch gap at the top when the bottom shut properly. This could only be seen when viewed from the side but we knew it was there. The fitter told us he's one of the top 3/5 fitters in the country and we were lucky to have him. He was very good and the cutting was excellent - however, for some one rated so highly, he should have noticed the two issues above. When I pointed the handle out to the fitter (by email) he told me that one has been ordered and should be with me shortly. It was and I fitted it myself. The delivery was excellent, though 1 part was damaged and one top was too short and was reordered. Fortunately we're both retired so didn't need to take extra time off. The design was quite good but have to be adjusted following the surveyors visit as the initial design wouldn't fit. Over all I'm happy with the look and space created and would recommend to friends / family but with the proviso that they stay close to the whole project.”

Helpful Report

Posted 7 years ago

“This was our second Sharps bedroom and although we are fairly happy with the finished product, we would not use the firm again as we feel that the customer service has deteriorated significantly since our first order. The salesman appeared excellent but he told us that the surveyor would bring with him a full range of samples for us to choose our final product. The surveyor told us that he carries nothing and that the salesman knows that! Consequently we had to chose from the catalogue. Next problem was delivery which took about 5 weeks. Although the delivery van has "Sharps" down the side, the driver was at pains to point out that he is not employed by Sharps and just get told what to do! They insisted on delivering 10 days before installation and setting all the pieces out as in a diagram from Sharps. In a one bedroom flat, this was extremely inconvenient but customer convenience had no significance. It could all have been laid out much better so that we didn't have to climb over it but no, that was not allowed! Finally, the fitter. He told us that he had no jobs the previous week and therefore could easily have fitted it sooner at a time more convenient to us! He fitted it ok but didn't mention that he had cracked an electric socket in the process. He fitted the middle door to slide in the opposite direction to the way we had requested and was quite put out when I asked him to change it, telling me quite grumpily that he couldn't see what difference it made which way the door went. Well I could and surely that should be what counts! Also our top shelf is not as we expected it to be (much narrower) which means that the boxes we wanted to put on it and which we had shown the surveyor do not fit properly. Fitter said he could only fit the pieces supplied and he doesn't work for Sharps so to take it up with them. I filled in the sign-off form he gave me and added a comment that we were not happy with the shelf but 4 months later we have heard nothing. Overall, I have marked our experience as acceptable based on the fact that the finished product is OK but on a customer service rating I would give it a "very poor"”

Helpful Report

Posted 7 years ago

“Finished product is OK but not quite what we expected”

Helpful Report

Posted 7 years ago

Sharps Bedrooms is rated 4.0 based on 2,835 reviews