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Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

Sharps Bedrooms 5 star review on 11th July 2023

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 20th November 2018

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing has gone wrong yet. Having made all the necessary arrangements and paid 25% deposit we have just received a phonecall asking us to change the date(which is not possible due to hospitalisation) then we were informed the delivery date could not be guaranteed(it is crucial as our house has one small bedroom in addition to the the main one that will be fitted. There is no storage space and we will be sleeping on a mattress in our front room whilst the work is carried out. Now we are filled with fear and trepidation over how this project will be completed. Do they appreciate how nervous septuagenarians are? This brings all our insecurities and health problems into stark relief. I hope they do the work as promised.”

Posted 5 years ago

“Pressure selling, unhappy with whole experience. Wish I’d not bothered”

Posted 5 years ago

“Drawing not to scale for the height of the doors. Fitting date mentioned to us not a delivery date - assumed doors will be delivered on fitting date.”

Posted 5 years ago

“Design did not actually fit!”

Posted 6 years ago

“The designer and the surveyor and head office staff were great. My delivery didn't turn up when first booked, so that wasted half a day out of work. When it was rescheduled, the fitter turned up but the materials didn't, so they had to book in another day for fitting... more time off work, more expense in permits for the fitter and just all round shoddy. Eventually had an text from the fitter to say that he had finished, but the wardrobe rail would be arriving in the post on Saturday! I had to cancel my plans for the weekend, waste a train ticket and wait in until the rail arrived. Also overpriced in my opinion. I wont be using Sharps again.”

Posted 6 years ago

“Paid for a white glove service, received a mickey mouse one. The people responsible for the delivery didn't know how to deliver the pieces, the person responsible to fitting it behaved like he lived in my place. Arrived whenever was suitable for him and worked the hours that suited him. Complaint to Sharps and after 2 weeks chasing, received a very poor response as the first person I complaint to took no notes. Embarrassing and want to let EVERYONE know that it's not good value for money and it's not a John Lewis kind of service.”

Posted 6 years ago

“have used Sharps previously, so went to them again for a similar installation in a different room. They were unable to match the existing fitment and the quality is not as good as the original. Sharps should stop promising to supply to your exact requirements (in this case failing to match thier own previous installation) In addition to this, all of the waste materials generated during the installation were left in the front garden.”

Posted 6 years ago

“Stress all round. Surveyor contradicted the salesman's design. Delayed twice on the fit (after making work arrangements around it), Left all their mess and materials outside our house for a week - and only got it removed after numerous calls. The women in the Wolverhampton office was rude, unhelpful and unapologetic on all their mistakes. Not worth the price. Big mistake as will be going elsewhere for the other rooms”

Posted 6 years ago

“Sharps seems to find internal communication difficult and has delivery staff that are extremely rude. Having ordered a wardrobe, I telephoned to explain that, on the day of delivery, I would not be available but my wife would, albeit she would be a couple of miles away at my daughter's house. I gave them a landline number that she could be contacted on, as my mobile would be switched off. On the day of delivery, several attempts were made to contact me on my mobile, despite me telling them that it would be switched off. No attempt was made to contact my wife until after the delivery lorry had arrived at the delivery address and departed again. Eventually, the penny dropped and Sharps made contact with my wife and she arrived at the delivery address within 10-15 minutes, as had been arranged previously. Having returned to the delivery address, the delivery personnel were very rude, speaking no more than 10 words to my wife, none of which included "please" or "thank you". They demanded money which had already been paid and, when my wife explained, they made a telephone call to confirm that this was indeed the case. No apology was forthcoming, however. When I returned home to hear this tale of woe, I complained to Sharps who, to be fair, did send my wife some flowers by way of apology. They also telephoned my daughter (why?) to confirm that they did have the correct telephone number for the day of delivery but failed to use it. Then the installer failed to arrive on the day of installation. We were contacted early in the day to inform us of this, but another day had to be arranged for installation. It seems that Sharps have not heard about dustsheets, as a great deal of sawdust was left after installation, both in the room and the full length of the stairs. The fact that Sharps gives such awful service is such a shame, as the product itself is great.”

Posted 6 years ago

“rude service, don't call back when they promise they will, leave their heavy rubbish in the middle of the room. still haven't manage to get one of their guys to come and collect it.”

Posted 6 years ago

“It seems it is your responsibility to get rid of all the rubbish after the fitting! We spent £8000 on two bedrooms and then had to make two drips to dump to dispose of all the rubbish!”

Posted 6 years ago

“The process of buying Sharps bedroom furniture started with a very arrogant salesman, talking through my wife and I and telling us what he was going to fit and not listening to what we wanted exactly, but after some strong words he got the message and we got in the plans what we wanted. Next came the delivery and it was noticed that the wrong glass had been fitted to the 5 large sliding doors, I called the salesman as he was the person that took the order only to be told by him "that it was nothing to do with him he only took the orders and I needed to call Sharps directly". i did speak with Sharps and foolishly i accepted a reduction in the price to keep the doors they supplied. The installation went smoothly and the installation fitter was excellent. After 7 weeks the runners on one of the doors failed so i called Sharps and they arranged a fitter to attend. He arrived over an hour later than agreed saying its the office told him the time which they say they didn't? Anyway he looked at the door and said he hadn't come across this fault before, he then proceeded to ask me for tools and a step ladder as he didn't have any with him, at that point i asked him to leave as you could tell he didn't want to be there, i called the office the following morning and rearranged a different fitter who was fine and although he hadn't experienced the fault before said he would order new runners and he checked the other doors and they were also showing signs of failure so he has ordered runners for all the doors. Now comes the next challenge getting them fitted as both my wife and i work full time they expect me to take a day off work at my cost because their product has failed. i have left several voicemail and sent various emails for a Mrs Jenny Edwards a Supervisor at Sharps to call me but heard nothing yet, as she hasn't responded to the voicemail's or emails. A young chap called Josh is trying to organise but his hands are tied and has to go by their process where a supervisor could make other decisions. Because of this poor aftersales experience I would not use or recommend Sharps again”

Posted 6 years ago

“Just had 2 bedrooms fitted with sharps. Can't fault service before hand and fitting. What I can find fault in is the quality. Nearly £5000 and they are not worth £2000. On phone today to customer service because one of the doors feel as if there is a bubble in it, also i thought there would be shelves above the hanging rails.They told me if i want the shelves it would cost another £32 a metre which I replied I am not giving you anymore money and they said sorry they can't do anymore for me. After all I spent it has left me very unhappy and I will not recommend sharps to anyone.”

Posted 6 years ago

“Sharps expect you to "clear the room" prior to the delivery and installation. For us this involved dismantling an existing built in wardrobe and disposing of it ourselves. For the large sum that Sharps charge I feel this should be included in the deal. We were given the wrong delivery date for our new furniture, I booked the morning off work for nothing. Furniture arrived a few days later and was put in the room. Fitter arrived a few days later as planed, was left alone to get on with the job as my wife and I were at work. Fitter left after only a few moments as he "did not have room to work" Apparently our bed was in the way, despite the designer and the surveyor assuring us that it was NOT a problem. I spoke to customer services, saying that I could be home in 10 mins to help move the bed but was told the fitter had left and would not be back that day. Strange! Fitter arrived the next morning, had a look at the room and started the installation, saying that it should be done in the same day. It wasn't but the fitter said that he would come back the following morning (Saturday) to complete. He didn't arrive till gone 11.00 but completed the work by that evening. He did a good installation and although I can find fault with some parts of the installation overall we are pleased with his work. He cleaned the room and left the "offcuts" by our bin. There was a HUGE amount of waste/ unused material that we had presumably paid for that we now had to cut up and dispose of ourselves as it was far too large to go in our bin or our car. We were told by customer services that this would be removed within 72 hours but after a week we gave up waiting and did it ourselves. All in all the fitter was good and very apologetic over the aborted first day but I understand he has to abide by Sharps rules. The rest of the experience was rubbish. Very quick to take money and gloss over any concerns, We asked for an extra shelf when we ordered the furniture which has never appeared. Far too much money and aggravation for a few pieces of chipboard covered in plastic, customer services sucks. Never again.”

Posted 7 years ago

“Dreadful service, brain dead fitter, untrustworthy company. We were told we did not have to take carpet up but we were then lied to when the fitted drawers began to drop. Your attitude was very unprofessional and I have gone to great lengths to tell people not to use you. You should fire the people we spoke to by phone, they are morons. We will never use you again, nor will, our family and friends and work colleagues”

Posted 7 years ago

“Firstly the delivery men didn't put down plastic sheeting as promised, but walked all over the carpets in muddy boots. Then on the day of assembly nobody turned up. No explanation was given, only an apology and an offer to rearrange another date.”

Posted 7 years ago

“Cancelled appointment at short notice after confirming it the day before.”

Posted 7 years ago

“So far feel disappointed plans drawn twice as plans incorrect! Took a week off promised start 30th jan now its the 1st feb 8am now been told 12 ish i have booked holiday and decora”

Posted 7 years ago

“struggled to get a suitable date for delivery - this was very stressful as I had been promised that Sharps would work with me and accommodate. When the 'fitter' eventually arrived half a day late he was rude - first comment being 'I wish I'd never said I would do this job'. he was rushing and not at all friendly. He made the most awful mess in my house - wood dust everywhere - it took me an hour to clean up after him , dust was in wardrobes, on landing , all along bannisters, down stairs , in hall.. He did not have coloured spots to go over screws, he left bar code stickers on shelves. I was most upset. also had a very abrupt man talking on phone to me re your company. (however sales girls were helpful)”

Posted 7 years ago

“Just about everything went wrong, Sharps can't even get your name right on the documents sent out for the review. The sale prices are misleading and not genuine, go to a local company where you will find you are treated like a customer should be treated and you'll have much less grief!”

Posted 7 years ago

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Sharps Bedrooms is rated 4.0 based on 2,835 reviews