Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new bedroom furniture ,well made and the service was first class.”

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Posted 9 months ago

“Our bedroom furniture is amazing. The workmanship is very good and I love the colour”

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Posted 9 months ago

“We love our wardrobes and the fitter was brilliant. The reason we haven’t rated it with 5 stars is to do with the handles - one door didn’t have any, we were expected to wedge our fingers behind a door and prise it open! I requested a handle for that door and was sent one to attach myself. That solved the problem, but we were surprised they had thought the original design was ok. Since then, one of the handles on another of the doors keeps falling off. It is surprising in what is an otherwise quality product.”

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Posted 9 months ago

“Excellent All l Hoped For & More .From Start To Finish Installer Aaron Excelled Himself his Krafmanship Was Excellent He Worked Solid All Day With A 10 minute Break He His A Credit To Sharps So Polite Caring And Left My Flat Sparkling Clean l Would Reccomend Him . I Have All The Space l Need You Get What You Pay For A Delighted Customer”

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Posted 9 months ago

“Brilliant service from everyone”

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Posted 9 months ago

“Our Sharps Wardrobe, floor to ceiling with pull out draws inside and cupboards and bedside table are amazing. The carpenter, Steve Blythe, did such a good job with so much of an eye for perfection. The service was great from start to finish. Thank you 😊”

Helpful Report

Posted 9 months ago

“Initially went with Sharps as our bedroom wardrobes were installed by them by previous owners & we wanted to keep the look & feel the same. It was supposed to be a simple task of adding a window seat & a chest of drawers - this is what they told us in any case. Massive Time Delays: We were also told it would be completed by March 2023 - enquiry started with an appointment 7th January 2023-, it has been ongoing until beginning of July 2023 :( Horrendous Internal Communication: Biggest issue is that there is clearly little to zero internal communication between departments. It is apparent by the appalling service, but also the fact that their own employees state at various stages. Sickening Amount of Waste: The volume of waste materials is unreal! After speaking to numerous employees, this is just normal for them. To give an idea of the waste, they sent us a walk-in wardrobe amount of materials for a standard chest of drawers, and to top it off, they don't take it away!! They just leave it in your driveway! Lack of Communication in Writing: They don't put much in writing which caused us issues down the line. They love to call you, but then not always follow up in an email. Due to the horrendous experience, we were informed that we would receive X amount for compensation. This was never communicated internally& because we got passed from one person to another, we landed only getting 50% of the refund in the end to what was promised to us because we didn't get it in writing. The refund came up to less than 11% of what we paid. We must have dealt with over 10 different employees for something that was considered simple - I can't imagine the disaster with a bigger task! List of Events: *7th Jan 2023: We had our first appointment with a designer. *9th Feb 2023 - surveyor came to take measurements, however, he blamed the 1st colleague for a system error saying that he was not able to complete the online form due to the system saying 'no'. I asked him to perhaps call some one on their end to help complete the online form as we had already paid most of the deposit this point. He also told me to choose a material for the seat pad & that I had 10 minutes to do this from the samples. I explained I was going into back-to-back meetings (I work from home) & asked if I could let them know later that day- he said no. I quickly made a decision & I told him which one. *9th March 2023 - the same surveyor came back, and asked me again to chose the material, which I showed him the same sample as before. *29th March - materials were supposed to be delivered. Issue with the delivery -no problem- came the next day. However, it was a lot that needed to be stored in our room. It would have been great if they told us to move various items out of our room prior to the delivery as we needed to move furniture out of the room. *3rd April 2023 - fitter comes&the drawings are incorrect (according to the fitter) & therefore he cannot complete it. The chest of drawers - they ordered a walk in closet, so an extreme waste of materials. The window seat, the top panel was way too small, so both items could not be completed. Bearing in mind, we have to live with this, so we move into a our spare room. Fitter leaves all waste on our driveway - no conversation around this. *Following Day: We called them, they advised 'Don't worry, when the fitter comes back, the fitter will take it'. *5th April 2023 - a different surveyor comes out to view our bedroom and take measurements. *13th April - new fitter comes& cannot complete the task. When I asked if he could take the waste, he informs that the fitters can never take waste, they need to send us a link to book the waste to be collected. We call Sharps who said they will email us - they didn't. So followed up in an email. *14th April- Waste is collected. Fitter finally finishes in the afternoon (we had a friend coming to stay for the weekend), so we had to scramble to clean the spare room before she arrived as we were staying in that room. *17th April- we are passed onto the Customer Services Team to have the seat pad added to the window seat - what a drama! Very little information to communicated to this team. *12th May- finally seat pad is delivered. We decide to take it out of the box, it is way too large to fit onto our window seat & it is the wrong material (I had confirmed this twice before). *15th May- seat pad is collected (again taking up so much space in our room), but did not take the box that it came in! We had to dispose of it. Advise that they had damaged window seat - ignored. *Back&forth with samples - original sample confirmed. *Surveyor comes out again to measure for seat pad. *9th June- Informed the material selected is out of stock&chose a different material. *23rd June-seatpad finally installed. The issue of the refund took several weeks afterwards to sort out-we landed up with 50% less than promised.”

Helpful Report

Posted 9 months ago

“Im shocked that they allow the designer/planner to cherry pick customers and carry out works feeding off them. Don't use them its sub-standard and done by cowboy builders and Sharps who are correct its nothing to do with them im shocked they allow this to happen and have no control over them. The product was installed as planned but the quality was not great, it seems this is normal then they send around a real fitter to correct all the incorrect actions. poor joints rough cut pieces of wood and loose light wires are just to name a few. but saying that they did have no bother ordering parts and getting these issues sorted but at the inconvenience of the client. Double check the quality of your product we have missing back to the Lockers which were spotted in the 2nd visit and to you and I would spot this too easily. we then noticed no backing boards in all the wardrobes and then advised this is an optional extra if only the sale man had sold this as we had no budget and wanted the bedroom of our life all singing and dancing but ended up with MFI I think IKEA might even be a better option. very disappointing looks good on the outside but does not tick all the boxes. My daughter's room was the cheaper option but ended up with a better fit and our master room was let's just say it was disappointing. so before you part with 20k on bedroom furniture shop around and choose wisely”

Helpful Report

Posted 9 months ago

“It was finally good to get our wardrobe after 4 months. Delayed due to error by designer. Even the delivery was a mess due to poor planning. Fitter was great. Wasn't pleased we had to get rid of rubbish though. But after completion of build there was a glaring error. Someone at Sharps had revised our design. Despite complaining, Sharps have never given any explanation as to who was responsible. Never apologised, never even offered to correct it. Their customer service is appalling. Worst I have ever encountered. They just take your money and run. When we do a fitted wardrobe in next bedroom we will most certainly look elsewhere. Very sad state of affairs for what we regarded as meant to be a leading brand. Dealing with Sharps proved to be a time consuming and stressful experience.”

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Posted 10 months ago

“Friendly and professional team with no hard sell”

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Posted 10 months ago

“Oleh, our fitter did an amazing job and worked two days non stop to deliver. However, Sharps is not worth the money. For these prices, I think the quality is not that good and the customer service is just horrendous and unreacheable. All they care about is the payment. Fitting day was not respected as they outsource this service and had to find someone new when the first fitter did not come. Email of installation did not mention that it's one day for delivery and 2 days for the installation. I was always assured that this will be done in 2 days but it has been done in 4 (3days + 1 lost day when the fitter did not come), all while the bedroom is condemned as you need to empty it for the installation. No words of excuse or nothing. Even better, after the installation, the rubbish is not collected on the day and the "nice" lady on the customer service told me that this is how it is done and they can only arrange it after final payment and that because of bank holiday, the rubbish can be collected on Tuesday (we are Friday).”

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Posted 10 months ago

“The fitter was great but the product is not worth the money. It is soft chipboard that will never last and the door click system is problematical. I have also found that whilst I was asked at the time the delivered whether they had damaged anything - I have found they have take a large chip out of an extremely expensive front door that can’t be repaired as it is a composite door plus they have scraped the wall of my hall. They must have known they clonked the door but hoped I would notice and I didn’t until I came in through the front door today.”

Helpful Report

Posted 11 months ago

“Very thorough consultation, all questions answered. Have had 2 rooms designed now, high quality products.”

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Posted 11 months ago

“No problems with arranging the initial consultation . Very efficient and professional so far. Waiting for the survey in a couple of weeks, can’t wait for instillation.”

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Posted 11 months ago

“Very, very professional and detailed. The results speak for themselves - a happy returning customer.”

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Posted 11 months ago

“A very prompt and professional service! Highly recommended.”

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Posted 11 months ago

“Anne was amazing..very thorough and knew exactly what she was doing. Anne is also really easy to communicate with and responds quickly to any questions. Now we’re looking forward to getting the wardrobes fitted for my son in his new home.”

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Posted 11 months ago

“Sharps are cowboys and rip off merchants. Do not spend your hard earned money on there rubbish.”

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Posted 11 months ago

“Worksman keep telling me that some parts are missing, arranged another delivery and some parts are missing again, keep wasting my time waiting for delivery and worksman First class price, but definitely not first class service!!!”

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Posted 1 year ago

“The surveyor was informative efficient and very helpful”

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Posted 1 year ago

Sharps Bedrooms is rated 4.0 based on 2,835 reviews