Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Read Sharps Bedrooms Reviews

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

Sharps Bedrooms 5 star review on 11th July 2023

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 20th November 2018

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don't use sharp from the salesman saying you can have any colour you want to the survey no we don't do that colour orders September doesn't get fitted till mid December there cancelled twice then the fitted came first but I had no delivery so he had to Waite and I was furious at the mess he left me with my whole was full of dust and dirt he never cleaned any thing up it took me three whole days to get my house back in order and for the wood left over l could of made a another wardrobe out of it will never use this company again and never recormend them to any one”

Posted 3 years ago

“The fitter was absolutely fantastic but Sharps customer service is woeful. We ordered in May and had the wardrobes built in... September. There was no attempt to explain the delays, get in touch, or communicate throughout the process. Design choices were made that were never explained (but these were obviously "my fault"), the rubbish left behind is IMMENSE (seriously, prepare yourself), and the same customer service who ignored me during the entire 4 month wait are now calling relentlessly for final payment. Expect to be ignored until they want your money. I would not use them again.”

Posted 3 years ago

“Bedroom furniture fine. Its taking to long to fit them. 2 days we were told. The fitter came one day but not the next came the next day and still hasn't finished. Coming bank holiday Monday now to finish off. He better do because a fitter is coming Tuesday to fit the laminate floor. Why one fitter and not two. Baffles me. As you can tell I'm not happy. If it isn't finished on Monday I will stall payments”

Posted 3 years ago

“Designer turned up without a correct measuring tool, didn’t actually measure. Told me what I could have, barely listening to what I could actually get, generally sounded unbelievably uninterested in being there, didn’t talk through any finishes, never showed me a final design, couldn’t have left fast enough and then slapped me with a 3k project where I wasn’t even sure what I was getting”

Posted 3 years ago

“Mr dudman we have just had a bedroom furniture fitted by them I must say there surveyor turned up with an awful attitude regarding our skillen ceilings saying oh I get the awkward jobs . Great attitude not then they sent out someone to oversee his work twice still not really explaining anything . Tried calling customer service who never seem to get back to you . And this all happened before covid 19 . We have finally had them fitted by a really nice person probably the only good thing about them was the fitter . Only we have to wait for doors to be made til they are complete . They are not forthcoming with information and really poor customer service so be warned there brochures look the part but the company is not . One unhappy customer.”

Posted 3 years ago

“Lots off money for poor quality chipboard Only one fitter working to a tight deadline & having to go & finish previous jobs Lots of chips made to finish on installation large chips glued back in place by fitter which we didn’t notice until he rushed off to the next job Left with all the rubbish & left over timber which took me 4 trips to the rubbish tip For wardrobes of £19600.00 before discounts this is appalling”

Posted 4 years ago

“A little bit disappointing. Designer didn't add any value to ideas put forward by myself. Also gave misleading information (e.g. advised that pull down rail couldn't exceed a certain height - the surveyor advised PDR could be any height. Agreed that I could fit 2 shelves at the top, surveyor advised that would not be possible given the space available and restrictions. Had to revise the whole layout on surveyor visit so felt that the designer visit was a bit pointless - just adding to the overall cost without adding any value.”

Posted 4 years ago

“The sales pitch is very slick but unfortunately you have to pay quite a high deposit on the day ("to secure the area discount") so you're really unable to back out when the poor customer service starts after that. We advised the salesman at the time of buying that we wouldn't be able to have the wardrobe fitted until after 5 weeks time as we were getting our bedroom painted first. We were told by the salesman that this wouldn't be a problem, and again were told the same by the surveyor that came to measure the room. However, the sales team are unable to book delivery/fitting that far in advance and offer no flexibility at all. This meant that a few weeks afterwards we received a call advising us that we were booked in for delivery the one week we had told Sharps from the very outset that we couldn't do. When we told them this, the best they could offer was a further 6 weeks down the line (although they couldn't confirm exact dates that far in advance). It took 5 phone calls back and forth to get this brought forward even a couple of weeks. We were also under the impression that delivery and fitting would only take a couple of days. However, the salesman neglected to tell us that delivery is always the week before fitting - effectively meaning the room is unusable for a week. Overall - poor customer service, expensive, and we would not use again.”

Posted 4 years ago

“Lack of after sales service. Hated one of the wardrobe set ups from when it was fitted. Hinges broken and I rarely use the door. So disappointed. Wouldn't buy from them again.”

Posted 4 years ago

“Good quality product and fitted well but shocking customer service. Some parts were damaged that the fitter noticed. Waited all day for parts to turn up to be told when I rang them that there had been a mix up. They then sent the fitter the fit the parts that wernt delivered yet. The seat pad was then made the wrong size so had to wait another 2 weeks. In total I wasted 2 days waiting around for no reason to then to be told the best they can do as compensation in £150 off. The communication was dreadful, we were constantly chasing things up our end but they called straight away when payment was due. For the amount of money we spent we expected good customer service and it was far from it. Wouldn’t recommend.”

Posted 4 years ago

“The surveyor was late and, despite being given my partners number who waiting at home called me at work.”

Posted 4 years ago

“everyone arrived as planned. The surveyor took ages to design the 2 rooms we were having work done in. he only knew about one room and then wanted to come back again for another marathon design. Materials arrived but were put in the wrong place. The installer came and found he had only been told about one room. Shame. Lovely product and excellent fitting but totally disorganised and stressful. I complained and Sharpes promised to call back and never bothered....I emailed the office about the situation and they never bothered to call back either.”

Posted 5 years ago

“Design visit was good when it happened but was cancelled with no notice when originally scheduled, meaning I had taken time off work unnecessarily. Very disappointed by this experience and was told that it was unavoidable due to the designer having to go home sick. This was not the case as the designer told me when he did visit that he had just overrun at another appointment. Would be best if customer service didn’t lie to customers.”

Posted 5 years ago

“I never write reviews because I can never be bothered, however Sharps merit a review. The job was to build in a walk in wardrobe into the angled roof in a former bungalow. Initial visits were fine, surveyor arrived and did his stuff , everything good . Delivery of all parts on time as scheduled. Pity their computer cannot understand the design as huge amounts of excess surplus materials also delivered. Chris the fitter arrived on time , he had been allocated 3 days , but finished in two. It was then apparent how awful his work was, he cut everything with a jigsaw! So the cuts were not straight, margins Chewed up really horrendous. He must have tried to cut track in wrong place, then cut in correct place, but thought it was ok to leave sharp edges just sticking out. It is difficult to describe how bad the work was. After complaint, manager arrived next day. Agreed that work was awful, we stated his options either completely re do , forego the 10% outstanding. Or remove and refund. We agreed to give them another chance. Took several weeks but it was Christmas. Different fitter, we had told them under no circumstances send the first joke of a fitter. Second man, Dale was excellent. Did the job properly to a very high standard. Overall now very happy, just a pity for their reputation that they saw fit to send someone who was so bad as a fitter. Overall the customer service was fine, they responded to phone calls promptly and reacted when moaned at. First set of sliding doors also had been made wrong size for the “hole”as well!,”

Posted 5 years ago

“I haven't even had them fitted yet and I'm losing the will to live. What I have to do to satisfy Sharps: 1. Pay another builder to remove current wardrobe doors and archatrade, then re-plaster gap and decorate to a smooth finish in there. 2. Lift carpet. 3. Clear all furniture out of room including a SuperKing size steel bed? 4. Decorate wardrobe space before Sharps fit. 5. Have one bedroom out of action for nearly a week as the wardrobe packs are delivered on a Wednesday for a Fitter to install the following Tuesday. This is all after a conflict between designer who said I could have pull down rails, and the surveyor who said I can't. Once they've finished I have to get rid of the packaging !!! If I had known all this at the start I wouldn't have proceeded. Strongly recommend you look for someone else before engaging with Sharps.”

Posted 5 years ago

“We contacted Sharps and a designer called Martin came to start the process. We needed deeper than normal wardrobes and was told this would not be a problem. We saw the plans and were happy to order the wardrobes. BIG MISTAKE. After they were fitted (they looked really good) BUT they were not made to the 650mm internal depth that we had agreed. They were finished at 650mm external depth , about the size or a ready made wardrobe. After contacting Sharps they said we had misunderstood the plans and that they were fitted correctly, they even had the cheek to ask for final payment which was only to be made if completely satisfied. The designer Martin totally backtracked and denied he had agreed to have the wardrobes deeper than usual. Why would we pay £2,400 for quite basic bespoke wardrobes when we could have purchased standard wardrobes anywhere for a fraction of the cost. After 2 months of letters,calls and emails to customer service manager Eleanor O’flaherty Sharps have today increased the depth as a ‘ goodwill gesture’ free of charge still saying that the wardrobes were fitted correctly. I would never use or recommend Sharps to anyone . If you ever use them ...check every last munute detail and have everything in writing do not trust any verbal converstion .”

Posted 5 years ago

“2 Stars - Great wardrobes, awful customer service. Fantastic wardrobes, however ultimately I am left with a sour taste and won't be returning nor recommending sharps to anyone. Unfortunately it is the customer service which lets this company down. Sharps customer agents were quite rude on the phone yet their actual workmen and surveyors 'the face of the company' are more than pleasant. The night before installation, I was notified less than 12 hours before, that fitting had been delayed a full 24 hours due to another job going wrong (is this my fault?). Being a contractor having to take another day off at no fault of my own I was left out of pocket. I could sympathize if Sharps had provided me two days notice or more. I find it unacceptable to be told such news mere hours before fitting. What makes it worse was to be told the most they could compensate was £25!? I have just paid close to £4000 on wardrobes and the most a large business such as Sharps can provide is a complimentary £25? Sharps will not budge on their stance, as being unable to cover loss of earnings because of a fault they caused, not the customer! So beware if you are a contractor / independent worker!”

Posted 5 years ago

“Went into a show room just to look at quality if doors as thinking about it. Made it clear that due to being on maternity I wasnt in a position to go ahead. Was pushed into booking a designer to come out. Designer arrived 2 weeks later as planned and looked at what I had and said basically it's not worth paying around £3k for a few extra inches of space. Waste of time for everyone involved. Will be looking for a local joiner.”

Posted 5 years ago

“Not very impressed as it took a lot longer than planned and I did not get the handles I asked for. I did get a bit of money off but I still thought it could have been a bit better as I spent a lot of money.”

Posted 5 years ago

“We visited the showroom and they were really helpful and nice. We booked our appointment with the "designer" and on the agreed date we took the train to meet at the new house (we don't live there yet). While on the train, we get a call we couldn't answer and a few minutes later a text saying that the "designer" had issues with the car so we had to re-schedule. Assuming it was the truth, these are things that happen, but contingencies are to be taken into account, so taxis are to be considered as options. We wasted time and money for an appointment that never happened. The next day the showroom called to ask me what happened, which was nice of them. But for obvious reasons, if the first appointment is not reliable, this means that we cannot trust Sharps for the overall work. Good luck.”

Posted 5 years ago

«
1
2
3
4
5
»

Sharps Bedrooms is rated 4.0 based on 2,835 reviews