Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Absolutely love my bedroom it’s better than I anticipated. Beautifully designed and beautifully made so pleased I chose Sharps Bedrooms thank you so much”

Helpful Report

Posted 4 months ago

“Excellent service throughout from initial consult on design and through to the finished product. Great materials used and installation management and craft. Professional customer service with updates along the journey. I highly recommend this company after my terrific service.”

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Posted 4 months ago

“It was a pleasure from start to finish to deal with all the staff of this Company! Great service from everyone. fitted wardrobes are just perfect, highly recommend.”

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Posted 4 months ago

“Lovely looking, easy to use, spacious very glad we got them”

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Posted 4 months ago

“Excellent workmanship and quality. Excellent customer service. Excellent vfm.”

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Posted 4 months ago

“Used Sharps 4 times now in 3 different houses. Always been excellent!”

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Posted 4 months ago

“Very good quality, looks great, very pleased!”

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Posted 4 months ago

“Having seen their amazing adverts, illustrating what they can do with small spaces I was disappointed in the salesman's design. All he could offer for our many different spaces, which I expected could have the clever pull-outs etc, seen in his plans were just a few shelves with doors in front, costing over £10k including the very generous 25% discount! When I question the design, he moaned and replied 'well you can have more but it will cost thousands more'. We had it all done the way we wanted by a local fitter for around £2500. Sharps, we're not all idiots! MY ADVISE LOOK ELSEWHERE.”

Helpful Report

Posted 5 months ago

“I’ve had wardrobes fitted from sharps bedrooms. The sales guy sold me the dream. As they do. When the work started I was categorically told it would be finished within two days. The 19th and 20 th ov October. I was told I could organise carpet fitters for sat 21st October as I had a big children’s party going ahead for my twin boys on Sunday 22. On Friday 20 th I was informed that all the parts was not there. They cannot finish the job. Best they can do is come back on following Monday. I explained about carpet fitters coming in the morning and also the childrens party. I was told it’s not there problem. I had to cancel carpet fitter, cancel children’s ballonns, children sweet cart and ov course the party. All at my own cost. I had to book a further day ov work on the Monday. Come Monday the guy leaves the job. There is scratching on one cabinet and a drawer won’t close properly. I call sharps. . They now tell me they can only get out Thursday. Again I have to book another day off work. When I complained saying I’m well over 500 out ov pocket. I was met with a pathetic offer ov 175 pound and a very rude person. I flatly refused explaining I’m well over 500 pound out ov pocket solely because ov there incompetence The next day I was informed they will up the offer to 275. Again well below what I’m out ov pocket because ov sharps mistake. I asked to b put in touch with there complaints department. Sharps do not have a complaint department. Absolutely shocking. I implore anyone not to use sharps bedrooms. There great when things go to plan. And so they should be the prices they charge. But if there’s a problem with the fittings like I had. You get xero help whatever. I hope who ever reads this takes notice and goes elsewhere for there furniture. Lastly this might sound like sour grapes. But there really is not much difference with a the quality ov sharps works and other companies like wren, b and q and all the other companies. One thing for sure. There’s a massive price difference though. Don’t be taken in by sharps smooth talking sales reps. There experts at over charging you. Regards an extremely annoyed ex sharps customer.”

Helpful Report

Posted 5 months ago

“We originally ordered our fitted bedroom furniture back in April 2023. The first installation was arranged for 3rd July. The furniture arrived prior to this date, being delivered without packaging; not surprisingly when it was opened it was damaged. I submitted an email complaint outlining the concerns along with photographs of the damaged pieces of furniture. The furniture was fitted on 5th & 6th July and we were told that the fitter would be returning the following week to “finish off”and caulk. The fitter advised that he didn’t have any caulk the same colour at the furniture so this had been ordered. This wasn’t particularly ideal and we would have expected this to have been ordered and arranged prior to arrangements being made as it meant arranging more time off work/arrangements to be at home. Once the furniture was fitted the quality was very very poor and items damaged, scratched, scuffed and chipped etc. We requested these were replaced. Fitter should have returned 10th to rectify, didn’t come until 12th July, again more time off work to accommodate. We still weren’t satisfied and to be honest, the work was very bodged by wax and caulking; not acceptable when paying almost £5000. We requested this be fully rectified and replaced. This included dinted wardrobe doors, scratched door handles, chipped shelving, unfinished plinth and damaged worktops. A 3rd fitter was arranged to rectify the issues which brought more concerns. Some items weren’t delivered prior so the fitter couldn’t do the work as arranged and the pieces of furniture that was delivered were yet again damaged. Not only was this highly frustrating, at almost 35 weeks pregnant and causing lots of additional and unnecessary stress and anxiety, it resulted in us having to cancel our decorator twice at this point, with no consideration from Sharps. On the 24th August we had a 4th fitter arranged to come and re-fit one of the worktops on some of the drawers that had been damaged both once in packaging, and secondly caused by the previous fitter. As soon as the fitter opened the piece of furniture he could see it was damaged and suggested he wouldn’t be satisfied to fit it. We agreed and I explained I would contact Sharps once again to discuss. In between the 4 fitters being arranged to supposedly rectify all the damaged furniture between the beginning of July and end of August, we had a visit from one of the installation managers to check the damage, quality of furniture and fit and report this. It didn’t seem to make a difference because on each occasion when items of furniture were delivered, they were damaged (even though some were wrapped and packaged with “quality checked” written all over them; quite worrying! In addition to this, lots of excess waste material from all the damaged pieces of furniture that wasn’t able to be fitted was just dumped in the garden. I requested this be removed by Sharps, to which they arranged. During the whole process we had to make numerous arrangements to have 9 days off work/be at home for the furniture to be delivered and then the fitters to complete the work. In the main, the fitters were very apologetic and professional and the damage to the furniture and inconvenience wasn’t down to them, however we did find it quite alarming when we questioned all the dirty marks once left on the wardrobe doors to be told “oh that will come off with one of those magic sponges, you can get them from B&M”. After the final fitter came out we had decided enough was enough. I was almost 37 weeks pregnant at this point and our room still wasn’t decorated due to us having to cancel 3 times to accommodate the installation of the furniture. Certainly not ready or fit to welcome a newborn! We made many phone calls and communicated via email, spoke to lots of different colleagues at Sharps; some offering contradictory information in terms of our 12 year warranty for example (being told at one point that if we “chose” to keep the damaged worktop on the drawers then our warranty on this piece of furniture would be void), along with one colleague telling me “well you’ll be on maternity leave so be at home anyway for when the fitters need to come” (this was when I was explaining how inconvenient and frustrating it had been to arrange time off work to be at home for the furniture to be delivered and then fitted on separate days etc) and submitted a final complaint requesting this be investigated. Initially the outcome was that they offered us £200 off our final balance of almost £500, which I had explained to them previously , and on many occasions that I would not be paying the outstanding balance. We received an email from one of the customer service managers who had reviewed the case and acknowledged that this was unfair & pretty much an insult. They therefore increased their offer of wavering the balance and offering a £50 cheque - which we had to chase because after weeks it hadn’t arrived. We weren’t satisfied with this outcome in all honestly but didn’t want anything more to do with the situation. We would absolutely not recommend using Sharps to anyone considering having fitted furniture. The quality of the products has been exceptionally poor, the installation very average when it hasn’t arrived damaged and the overall service quite astonishing for such a reputable company.”

Helpful Report

Posted 5 months ago

“Complete rubbish sold me a mirror that can’t be fitted now are Iv been threatening with court as I don’t want to pay the £600+ I own them , as work is not Finished the have said they would give £250 off for the pice of the mirror not the service I payed for”

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Posted 6 months ago

“We recently had some wardrobes and chests of drawers fitted in our dormer bedroom. The space was difficult to design and fit, but the fitter we had, Craig Renton, was really good. He worked hard for 3 days and did a fantastic job. He ran through everything before he left and explained how to remove the drawers if needed. Sharps arranged for the waste to be collected, except fir anything we wanted to keep. We’re very pleased with the result.”

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Posted 7 months ago

“No cushion provided for window. Seat”

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Posted 8 months ago

“very good finish,top class work,stuart the fitter very friendly and professional”

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Posted 8 months ago

“Brilliant service from everyone”

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Posted 9 months ago

“We love our wardrobes and the fitter was brilliant. The reason we haven’t rated it with 5 stars is to do with the handles - one door didn’t have any, we were expected to wedge our fingers behind a door and prise it open! I requested a handle for that door and was sent one to attach myself. That solved the problem, but we were surprised they had thought the original design was ok. Since then, one of the handles on another of the doors keeps falling off. It is surprising in what is an otherwise quality product.”

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Posted 9 months ago

“Extremely satisfied with the finished product, which was built to our exact requirements. Everything was dealt with in a very professional manner and all the staff were very friendly and helpful. Would have no hesitation in recommending.”

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Posted 9 months ago

“Very proffessional from start to finish. Very nice people and a great job done.”

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Posted 9 months ago

“It is just what we needed in limited space.”

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Posted 9 months ago

“Everything went well from the initial phone call right through planning, delivery and installation”

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Posted 9 months ago

Sharps Bedrooms is rated 4.0 based on 2,835 reviews