SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,011 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,011 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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"We were very satisfied with our experience from initial browsing to driving away in our new Kia EV6. "

SG Petch 5 star review on 19th March 2024

Suzanne Edwards

"Amazing service from start to finish "

SG Petch 5 star review on 18th December 2023

Joseph Matthews

"I had my navara in for warranty work today at SG PETCH nissan durham eaven and Mark were most helpful they went above and beyond to make sure my vehicle had all work carried out to a high standard I was very pleased with the level of service I received from SG petch thanks for all your help."

SG Petch 5 star review on 10th November 2023

Kevin

"From placing the initial order for my new hyundai i20n to finally collecting it SGPetch were constantly letting me know what was happening. They kept me informed about proposed build date, export date, delivery date and eventually the collection. \r\nThe whole process took around 7 months from initial order to delivery. This lengthy delivery was explained in the beginning and came as no surprise. \r\nWe were dealt with professionally and courteously throughout. The salesman assisted my husband with getting some additional side stripes put onto the car, which I knew nothing about! \r\nWe are very pleased with our new vehicle and how it looks, its a one of a kind!"

SG Petch 5 star review on 9th November 2023

Carole Barwick

"The gentleman that helped me pick my new car was lovely . His name was Dan. He walked me through everything I needed to know, even took me for some petrol . Thank you very much for all the help and advice "

SG Petch 5 star review on 17th October 2023

Lorraine Wilson

"Absolutely no doubt Roy Cook is an absolute god send. He worked above and beyond to help us with our new car. He needs a promotion or payrise as he is a massive credit to the S G Petch Sunderland garage. \r\nThankyou Mr Cook for being a superstar and putting our faith back into Kia again "

SG Petch 5 star review on 14th August 2023

Aaron Seymour

165

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Anonymous // 01/01/2019

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Suzanne Edwards

Verified Buyer

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“We were very satisfied with our experience from initial browsing to driving away in our new Kia EV6.”

Helpful Report

(York) - Posted 1 month ago

Dear Suzanne,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for choosing SG Petch and for taking the time to share your wonderful review. We look forward to serving you in the future.

Posted 1 month ago

Joseph Matthews

Verified Buyer

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“Amazing service from start to finish”

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(Middlesbrough) - Posted 4 months ago

Thank you for the 5-star rating, Joseph! We are glad that you had an amazing experience from start to finish with us here at SG Petch and thank you for being a loyal customer.

Posted 4 months ago

Kevin

Unverified Reviewer

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“I had my navara in for warranty work today at SG PETCH nissan durham eaven and Mark were most helpful they went above and beyond to make sure my vehicle had all work carried out to a high standard I was very pleased with the level of service I received from SG petch thanks for all your help.”

Helpful Report

Posted 5 months ago

Thank you so much for your great review, Kevin and the picture of your Navara! We appreciate the kind words towards the team and your continued custom.

Posted 5 months ago

Carole Barwick

Verified Buyer

Show Details

“From placing the initial order for my new hyundai i20n to finally collecting it SGPetch were constantly letting me know what was happening. They kept me informed about proposed build date, export date, delivery date and eventually the collection. The whole process took around 7 months from initial order to delivery. This lengthy delivery was explained in the beginning and came as no surprise. We were dealt with professionally and courteously throughout. The salesman assisted my husband with getting some additional side stripes put onto the car, which I knew nothing about! We are very pleased with our new vehicle and how it looks, its a one of a kind!”

Helpful Report

(Middlesbrough) - Posted 5 months ago

Thank you so much Carole for your 5 star rating of SG Petch! We are thrilled to hear that you had a positive experience with us, from placing the initial order all the way to collecting your new Hyundai i20n. We understand that the process took 7 months, but we are glad that it was explained thoroughly from the beginning. We are happy that you were treated with professionalism and courteously throughout as well as that you are satisfied with the outcome. Thank you again for your positive review!

Posted 5 months ago

Lorraine Wilson

Verified Buyer

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“The gentleman that helped me pick my new car was lovely . His name was Dan. He walked me through everything I needed to know, even took me for some petrol . Thank you very much for all the help and advice”

Helpful Report

(South Bank) - Posted 6 months ago

Thank you very much, Lorraine, for your 5 star rating of SG Petch! We are glad that Dan was able to assist you with your new car. It sounds like he provided excellent customer service in walking you through everything and even taking you to get petrol. We truly appreciate the kind words and hope you have a great time with your new car!

Posted 6 months ago

Aaron Seymour

Verified Buyer

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“Absolutely no doubt Roy Cook is an absolute god send. He worked above and beyond to help us with our new car. He needs a promotion or payrise as he is a massive credit to the S G Petch Sunderland garage. Thankyou Mr Cook for being a superstar and putting our faith back into Kia again”

Helpful Report

(Sunderland) - Posted 8 months ago

Thank you so much Aaron for your glowing 5 star review of SG Petch! We appreciate your kind words regarding Roy Cook and we couldn't agree more - he's a superstar and takes customer service to the next level! We're so happy you’ve regained faith in Kia, and thank you for taking the time to leave your review!

Posted 8 months ago

Ronald Baker

Verified Buyer

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“Sales staff were very knowledgeable and professional. Explained everything in layman's terms so you knew what was what. On collection day I was shown the new car in detail and an explanation of how things worked.”

SG Petch 5 star review on 8th August 2023

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(Richmond) - Posted 8 months ago

Thank you Ronald for your generous five star rating! We really appreciate your positive feedback. We are delighted to hear that our sales staff were knowledgeable and professional, providing you with an understanding of the car's details and how it works. We strive to ensure outstanding customer service for all our customers. Thank you again for your kind words.

Posted 8 months ago

Paula Ferguson

Verified Buyer

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“brilliant service throughout our visit. Nicky McDermott helped us with everything he was brilliant. Made our experience a nice one. Have already recommended SG Petch to family members. And they have successfully acquired a mazda from your dealership. They were also happy with the service they received. First class”

SG Petch 5 star review on 7th August 2023

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(Sunderland) - Posted 8 months ago

Thank you for your 5 star rating, Paula! We’re glad you had an enjoyable visit with us, and are even happier to hear that members of your family have had a wonderful experience with us as well. We really appreciate you taking the time to recommend us to them - we consider it an honor that you would! Thank you so much for being a returning customer.

Posted 8 months ago

Lisa Stephenson

Verified Buyer

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“Fabulous service at SG Petch Darlington, from the first call to driving home my new Hyundai Tuscon.”

SG Petch 5 star review on 18th July 2023

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(Darlington) - Posted 9 months ago

Thank you Lisa, for your five star rating of SG Petch! We are delighted to have been able to provide you with "Fabulous service at SG Petch Darlington, from the first call to driving home your new Hyundai Tuscon". Your kind words are greatly appreciated. Thank you!

Posted 9 months ago

Nicola McCreary

Verified Buyer

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“I bought my Kia Picanto from Michael at the Sunderland branch and the whole experience was brilliant. I was never pressured or patronised but provided with all the information I needed to make the best decision for me. Once I had decided on a car, the process was straightforward and my new car arrived quickly. Buying my Kia Picanto has been one of the best decisions I've ever made. It's a fantastic little car with great tech, really nippy and surprisingly spacious inside. Even the boot, which I was worried about being on the small side, is actually really deep and I can easily fit all my food shopping inside. It is also excellent value and incredibly economical to run. I'm really happy with my car and very happy with the experience of buying it from Michael at SG Petch. I would recommend going there if you're looking to buy a car but don't want to feel pressured or have to put up with any hard sell. Michael will be super relaxed, make you a nice coffee and give you all the information you need and be honest with you. I will definitely be returning there in future, though not for some time as I'm very happy with my Picanto!”

Helpful Report

(Sunderland) - Posted 11 months ago

Thank you Nicola for your 5 star rating of SG Petch! We're glad to have provided you with an excellent experience and that you have found your Kia Picanto to be a fantastic car for you. We know how important it is to find the right car for you, and it's great to hear that Michael was so helpful in both providing the information and making the process straightforward. We look forward to helping you again in the future. Thank you for all your kind words about our service.

Posted 11 months ago

Alan Barrett

Verified Buyer

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“Everyone at SG Petch Richmond are brilliant, this is why I travel one hour each way. Excellent communication from start to finish, everything is explained in detail to make sure you have purchased the right car.”

SG Petch 5 star review on 17th April 2023

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(Richmond) - Posted 1 year ago

Hi Alan, Thank you so much, Alan, for your fantastic 5 star rating of SG Petch! We are so glad to know that your experience travelling to our Richmond store was a positive one, and that you appreciate the commitment we have to quality customer service, communication and making sure that you get the right car. We appreciate your loyalty and repeat custom, and look forward to seeing you again soon!

Posted 1 year ago

Kirsty Walsh

Verified Buyer

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“Amazing service from start to finish. Abby was fantastic and answered all my questions and made the whole process so simple. I love my new car. Would highly recommend to everyone.”

SG Petch 5 star review on 20th March 2023

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(Middlesbrough) - Posted 1 year ago

Thank you Kirsty for your 5 star rating and feedback! We are so glad that you had an amazing experience with SG Petch. We are delighted to hear that Abby was so helpful and that you love your new car!

Posted 1 year ago

Raymond Newton

Verified Buyer

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“First time in sg petch Sunderland and they couldn't do enough to make us happy the whole team especially Chris's Dickson and Neil the manger went above and beyond. We are well happy with our purchase of our new Kia stonic Quantum. Our family my daughter my son my grandchild and now my nephew all own Kia cars.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Raymond! It was our pleasure to have you visit us for the first time in Sunderland and to help you purchase a new Kia Stonic Quantum. We appreciate your kind words about our team, especially Chris Dickson and Neil the Manager, who went above and beyond to make your visit a positive one. Thank you for putting your trust in us!

Posted 1 year ago

Gillian Binbay

Verified Buyer

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“Always great customer service from mark at Middlesbrough branch. Not in any way patronising as some salesmen can be.”

SG Petch 5 star review on 7th March 2023

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(Middlesbrough) - Posted 1 year ago

Hi Gillian, Thank you for leaving us a review, we really appreciate it. We hope you enjoy your new car.

Posted 1 year ago

Caroline Leaf

Verified Buyer

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“The staff are second to none , always helpful and friendly and nothing is too much trouble . Les is great and has helped me with my last 3 cars . I would not use another dealership”

SG Petch 5 star review on 20th February 2023

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(Richmond) - Posted 1 year ago

Hi Caroline, Thank you for taking the time to leave us a review. We really appreciate your continued custom over the years. We hope you have a great day.

Posted 1 year ago

Helen Williams

Verified Buyer

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“Massive thanks to Matthew Newall who started the process of my new car and Roger Crozier at SG Petch Durham who looked after me once Matthew moved over to Darlington. The process was easy from start to finish and despite the delays with SEAT, Roger kept me up to date and delivered the car ensuring we had everything we needed and triple checked we didn’t need help with anything before we left! 10/10 service from these guys! Thank you both so much!”

SG Petch 5 star review on 13th February 2023

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(Durham) - Posted 1 year ago

Hi Helen, Thank you for your review and kind words. We are pleased you were happy with the service received. We hope to see you again soon.

Posted 1 year ago

Elaine C

Verified Reviewer

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“TONY from SG Petch Skippers Lane I have visited this garage over a few days and been lucky enough to be attended to by Tony He was knowledgeable friendly and understood my needs He remembered the things I’d requested and did his utmost to find the best vehicle which I am delighted to have purchased I would like to take this opportunity to thank Tony most sincerely for his help An absolute asset to Petch’s”

SG Petch 5 star review on 21st October 2022

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Posted 1 year ago

Hi Elaine, thank you for your custom and great feedback. We'll pass on your comments to Tony, he'll be thrilled. Love the colour of your new car by the way.

Posted 1 year ago

Geoffrey Daggett

Verified Buyer

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“I received excellent customer service,while at SG petch we t through everything I needed to know about the car I choose,And went through every part of the mobility scheme with me,and I was more than happy to take delivery of my new car,which I have enjoyed the use of ever since,I think I would be lost without it,”

SG Petch 5 star review on 17th October 2022

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(Durham) - Posted 1 year ago

Hi Geoffrey, We are pleased you were happy with the service you received. Thank you for leaving us a review and we hope you have a great day.

Posted 1 year ago

Claire Barker-Bedford

Verified Reviewer

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“SG Petch - Richmond. On Saturday I purchased a car from Richmond; after years of driving old, worn cars it was quite a moment. Tegan was calm, knowledgable, warm, genuine and truly a ‘Kia Genius’ - thank you for making this experience straightforward & easy. I really appreciate it. Claire”

SG Petch 5 star review on 20th September 2022

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Posted 1 year ago

Hi Claire, Thanks for your review it is great to hear your happy with your new car. We hope you have a great day.

Posted 1 year ago

Roberto Van Vlijmen

Verified Buyer

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“As expected, the service of Kia, in particular Andrew Mellanby, is outstanding, is outstanding Always there to help with enquiries etc. Wouldn’t go anywhere else”

SG Petch 5 star review on 15th August 2022

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(Darlington) - Posted 1 year ago

Hi Roberto, Thanks for taking the time to leave us a review and for your continued custom. We hope you enjoy your lovely new car.

Posted 1 year ago

Simon Rochester

Verified Buyer

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“The approach shown by Craig was friendly, helpful and quite frankly Un car salesman like. I originally was looking to buy a Ford, they were the complete opposite. Craig offered a great deal, kept us updated as to the progress of our order and answered by frequent questions open and honestly. There was a delay in delivery which could not be placed at S G Petch’s nor Seat’s door”

SG Petch 5 star review on 8th August 2022

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(South Bank) - Posted 1 year ago

Hi Simon, we really appreciate the great feedback and taking the time to write a review. Enjoy your new car.

Posted 1 year ago

Matthew Grainger

Verified Buyer

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“Having dealt with numerous dealers for new cars over the years SG Petch has to be up there with the best. No hard sales from them like I’ve had elsewhere falling into hire purchase agreements less than favourable, or talked into a trim model I didn’t want. I knew exactly what I wanted which was a new or nearly new 5008 GT 1.6 puretech eat8 in nimbus grey or pearl white with black pack. The latter meant factory order which was fine by me. Different purchase options offered and one found that suited me and my family. Anthony took the initial enquiry and worked with sales manager Chris to deliver my car as fast as they could permitting the economic issues with regards to component silica shortages. I had to Collect car a day earlier than agreed for personal reasons and they did everything possible for this to happen. We will be shopping for a second car in the coming months and will be back be it for the same brand or something else. Only snag found is a large scratch on the roof. Would hazard this is to be manufacturer or transport company bot dealer issue but they are helping to resolve.”

SG Petch 5 star review on 18th July 2022

Helpful Report

(Darlington) - Posted 1 year ago

Hi Matthew, Thank you for taking the time to write us a review. It has been great to hear about your purchasing experience. We hope you have a brilliant day and we will look forward to seeing you again in the future for your next car purchase.

Posted 1 year ago

Charlotte

Verified Reviewer

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“I went to the SG Petch Middlesbrough Southbank and I would like to say a big thank you to Daniel Wilkinson. He made me feel very welcomed and the whole experience was lovely. I couldnt of asked for a better sales person.”

SG Petch 5 star review on 15th July 2022

Helpful Report

Posted 1 year ago

Hi Charlotte, Thanks for your review it is great to hear Daniel made your car buying experience a good one. We hope you enjoy your new car and we hope to see you again soon.

Posted 1 year ago

Tracey Peel

Verified Buyer

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“Great service from start to finish I could not fault niki in anyway always there for me no matter what Well done SG petch”

SG Petch 5 star review on 11th July 2022

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(Sunderland) - Posted 1 year ago

Hi Tracey, Thank you for leaving a review, it is great to hear you were happy with the service Niki provided. We hope you have a lovely day and you continue to enjoy your new car.

Posted 1 year ago

Mark Cowton

Verified Buyer

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“I’d like to thank Ryan for explaining everything in layman’s terms so I could understand. This is the second MX-5 I’ve had from S G Petch Darlington both times excellent staff all round. Well done and thanks again. Mark”

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(Darlington) - Posted 1 year ago

Hi Mark, Thank you so much for your review. We are so pleased you are happy with the service you received. We hope you have a great day and we will look forward to seeing you again.

Posted 1 year ago

Fraser Brown

Verified Buyer

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“1st class team .the salesman who sold me my car was polite helpful and curtious.we love our car .we chose after a test drive .no pressure from the salesman. would have no problems going to sg petch darlington again”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Fraser, Thanks for leaving us a review. It is great to hear you love your new car and we hope to see you again in the new future.

Posted 1 year ago

William Smith

Verified Buyer

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“Great service. Great car. 3rd consecutive car from them. Well done SG Petch.”

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(Durham) - Posted 1 year ago

Hi William, Thank you for your continued custom and for taking the time to leave us a review. We hope you enjoy your fantastic new car.

Posted 1 year ago

Joanne Johnson

Verified Buyer

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“From start to finish we were treat with respect , kept informed of the timing of recieving our new car , talked through everything , had a test drive , offered refreshments each time we were in the showroom , was pleasant atmosphere , everyone there was friendly and well spoken , Roy who was dealing with us , even got my initials on the new reg plate :) , i will use SG Petch again when my new car is due , overall 10/10”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi Joanne, Thanks for taking the time to leave us a review, it is most appreciated. We hope you enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

Nathan Hedley

Verified Buyer

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“Wandered in to SG Petch after being let down by another dealership and met Nicky. Nicky sorted the job out and four days later I went to pick up my brand new wheels. SG Petch was honest, reliable and I felt that, as a customer, I was treat well and continue to be. Recommended”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi, Thank you for your review, we are so pleased you have had a positive experience and you would recommend us. We hope you enjoy your fantastic new car and we hope to see you again in the future.

Posted 1 year ago

Derek Nichols

Unverified Reviewer

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“Hi I have just taken delivery of my new Ibiza xcellence luz it is fabulous I can’t thank Matthew at Durham enough been with me all through the process not pushy but very professional friendly and helpful he is a credit to the company one small thing Seat connect it’s a pity it will not connect to car Matthew trying to sort it but when you take this on you expect it to work not branch fault but it leaves a nasty taste in the mouth that this system not working”

SG Petch 5 star review on 15th April 2022

Helpful Report

Posted 2 years ago

Hi Derek, thank you for taking the time to leave a review and a picture of your lovely new Ibiza. We'll pass on your comments to Matthew on your behalf.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,011 reviews