SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,011 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,011 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SG Petch are reliable and very helpful. My recent purchase of a new car and the part exchange was very sucessful and went very smoothly. The salesman was very helpful and pleasant to deal with.”

Helpful Report

(Darlington) - Posted 2 months ago

Dear Eric, Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that your recent purchase of a new car, including the part exchange, was a successful and smooth experience.

Posted 2 months ago

“When I switched from a manual Arona to an automatic, it was not highlighted that this would be a dual transmission. This was also not explained to me on car handover. I did ask what the + and - symbols were for but the sales assistant did not know. I made a mental note to read up on this when I got home. I realise now I should have asked for someone who did know but hindsight is a wonderful thing. On driving home the car did not feel right and a message came on the dash to say I should change to D mode for more economical driving. As I did not know about the different driving modes this caused a bit of a distraction which could have made me unsafe. Anyone selling a car or handing over a car should have full driver knowledge to enable an informed decision at point of purchase and a safe handover on collection”

Helpful Report

(Durham) - Posted 2 months ago

Dear Marion,Thank you so much for taking the time to provide us with your valuable feedback about your recent experience at SG Petch. We truly appreciate customers like you who help us improve our services. We sincerely apologise for the inconvenience you faced when switching from a manual Arona to an automatic. We understand that the dual transmission was not properly highlighted to you during the purchase process, and we failed to explain it during the car handover. We completely understand your concern regarding the different driving modes and how it caused a distraction on your drive home. Once again, thank you for bringing this matter to our attention and sorry for inconvenience caused.

Posted 2 months ago

“Staff are so easy to talk to and friendly and so helpful. Carl was exceptionally helpful and made the purchase so easy. I couldn’t have asked for more! As always max is easy on the eye. I’ll stick with this dealership because of the above AND aftersales care. Thank you so much for all your help.”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Hi Stephen, Thank you for taking the time to leave us a 4-star rating. We appreciate your feedback and are glad to hear that you had a positive experience at SG Petch. We are especially pleased to hear that Carl went above and beyond to make your purchase a breeze. We look forward to seeing you again soon.

Posted 2 months ago

“I have always used sg petch the service is fabulous off every car salesman I've used especially Alan who couldn't help us enough great place to buy a car and I will continue to use sg petch”

Helpful Report

(Durham) - Posted 2 months ago

Dear Denise,Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your loyalty and ongoing support. We are delighted to hear that you have always had a fabulous experience with us, especially with our fantastic car salesmen like Alan who always go above and beyond to assist you. We look forward to serving you again in the future!

Posted 2 months ago

“Great service - thank you”

Helpful Report

(Sunderland) - Posted 2 months ago

Thanks for leaving us your feedback, it is most appreciated.

Posted 2 months ago

“Excellent service as always.”

Helpful Report

(Richmond) - Posted 2 months ago

Dear Nigel,Thank you so much for your fantastic 5-star rating of SG Petch! We are thrilled to hear that you had another great experience with us. Thank you for choosing SG Petch, and we look forward to serving you again in the future.

Posted 2 months ago

“Bought a used 4year old Suzuki car for 14k and 2 days after the warranty the engine went bang. Split cylinder and melted other parts. S G Petch didn't want anything to do with it. Insurance wouldn't cover it as it was mechanical. Car had to be scrapped. Would not recommend dreadful aftercare customer service”

Helpful Report

Posted 2 months ago

“From choosing our car to receiving it, the experience was A* Carl who helped us all the way was great, answered all our queries, set everything up in the Seat app for us, he is an asset to your company. Thank you SG Petch”

Helpful Report

(South Bank) - Posted 2 months ago

Hi Tina, Thank you for leaving us a review, it is great to know you had a A* service. We look forward to seeing you again in the future.

Posted 2 months ago

“Staff knowledgable and very helpful”

Helpful Report

(Darlington) - Posted 2 months ago

Hi Michelle, Thank you for your review, we really appreciate it.

Posted 2 months ago

“Very friendly and helpful staff nothing is too much trouble to them.while I waiting for my mobility car to be ready I received curtesy call of them keeping me updated.”

Helpful Report

(South Bank) - Posted 2 months ago

“Very helpful staff - hassle free car purchase Common sense approach Sarah D was fantastic!”

Helpful Report

(Durham) - Posted 3 months ago

Thank you so much for your kind words. We truly appreciate your feedback and support. We are delighted to hear that our staff were very helpful and made your car purchase hassle-free. Thank you for choosing SG Petch, and we look forward to seeing you again in the future.

Posted 3 months ago

“I am now on to my 4 PCP car from SG Petch Darlington and every time the service just gets better. I have now used Ryan Robertson to find me the best deals for my last 2 cars and there is nothing this man can’t do. He takes on bored what am looking for and then just finds the perfect car for me, always giving more than one option and never makes you feel that you have to rush in to anything. I will be back in a couple of years to get my next car.”

Helpful Report

Posted 3 months ago

Hi Adam, Thank you for leaving us a review, it is great to know you are happy with the service you've received over the years, especially with Ryan. Thank you for your continued custom and we look forward to seeing you again when your ready for your next car purchase. We hope you have a great day!

Posted 3 months ago

“We found Anthony very professional, friendly and helpful, he explained everything to us clearly. Thank you SG Petch.”

Helpful Report

(Darlington) - Posted 3 months ago

“I have had cars with Hyundai SG Petch Skippers Lane for 4.5 years now and the service has always been brilliant. My recent experience with Gary Maughan getting a new car on finance was fantastic. Gary was very friendly, patient and helpful and kept me informed and up to date whilst waiting delivery of my new car. Gary was quick to answer any queries via phone or email and remains on hand to help with any queries following receipt of my car. Gary ensured my tax, v5 and driveway insurance was all sorted for me collecting the car and subsequently took care of signing my new car up to the service club which I have also used during my time with Hyundai at SG Petch. The whole process has been stress free with minimal admin! The customer service with the car services is also brilliant and uncomplicated. I have had cars with Hyundai SG Petch Skippers Lane for 4.5 years now and the service has always been brilliant. My recent experience with Gary Maughan getting a new car on finance was fantastic. Gary was very friendly, patient and helpful and kept me informed and up to date whilst waiting delivery of my new car. Gary was quick to answer any queries via phone or email and remains on hand to help with any queries following receipt of my car. Gary ensured my tax, v5 and driveway insurance was all sorted for me collecting the car and subsequently took care of signing my new car up to the service club which I have also used during my time with Hyundai at SG Petch. The whole process has been stress free with minimal admin! The customer service with the car services is also brilliant and uncomplicated.I have had cars with Hyundai SG Petch Skippers Lane for 4.5 years now and the service has always been brilliant. My recent experience with Gary Maughan getting a new car on finance was fantastic. Gary was very friendly, patient and helpful and kept me informed and up to date whilst waiting delivery of my new car. Gary was quick to answer any queries via phone or email and remains on hand to help with any queries following receipt of my car. Gary ensured my tax, v5 and driveway insurance was all sorted for me collecting the car and subsequently took care of signing my new car up to the service club which I have also used during my time with Hyundai at SG Petch. The whole process has been stress free with minimal admin! The customer service with the car services is also brilliant and uncomplicated. I would 100% recommend Hyundai at SG Petch Middlesbrough.”

Helpful Report

(Middlesbrough) - Posted 3 months ago

“Roger was as usual clear and straightforward to deal with resulting in another new Mazda for us.”

Helpful Report

(Durham) - Posted 3 months ago

Thank you for taking the time to leave us your feedback. We hope you enjoy the rest of your day!

Posted 3 months ago

“Salesperson and after sales very good. Product excellent.”

Helpful Report

(Darlington) - Posted 3 months ago

Thanks for leaving us a review Raymond, we are pleased you were happy with the service you received.

Posted 3 months ago

Author didn't leave any comments.

Helpful Report

(Darlington) - Posted 3 months ago

Thanks for your 5-Stars Helen, we hope you have a great day!

Posted 3 months ago

“Excellent service”

Helpful Report

(Durham) - Posted 3 months ago

Thanks for your review Joseph! We are glad you received an excellent service! We hope to see you again in the future.

Posted 3 months ago

“Purchased a new Abarth 500e Scorpionissima from S G Petch. Ian could not have been more helpful, fully explaining everything I needed to know about my 1st EV purchase. 1st class handover carried out by Chris making sure I was comfortable with all features, controls etc. and linked my phone to the onboard systems for me - a godsend. 5* service and a pleasure to deal with. Highly recommended.”

Helpful Report

(York) - Posted 3 months ago

Hi John, Thank you for taking the time to leave us a review, it is great to know you would highly recommend us and you received a 5 star service! We hope you enjoy your new EV.

Posted 3 months ago

“The staff were understanding of what I require in a car. They were nice and not pushy like some car dealerships. Very helpful and supportive during the entire process.”

Helpful Report

(Sunderland) - Posted 3 months ago

Hi Wynnith, Thank you for taking the time to give us your feedback. We are pleased you were happy with the staff and the entire process. We hope you enjoy the rest of your day.

Posted 3 months ago

SG Petch is rated 4.7 based on 5,011 reviews