SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,011 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,011 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying a car from SG Petch was a pleasant experience with staff helful and professional. All went really smooth. The car was in pristine condition when I picked it up. I would definitely recommend purchasing from this dealership.”

Helpful Report

(York) - Posted 1 week ago

Dear John,Thank you so much for awarding SG Petch with a 5-star rating! We greatly appreciate your kind words in your review. We are thrilled to hear that buying a car from us was such a pleasant experience for you.

Posted 1 week ago

“Amazing experience. Knowledgeable, patient, and kind staff members. Nice showroom. I can't fault it. - Natalie”

Helpful Report

(Durham) - Posted 2 weeks ago

Thank you so much for your review and for giving SG Petch a 5-star rating! We are thrilled to hear that you had such a positive experience. If you have any further feedback or need any assistance, please do not hesitate to reach out.

Posted 2 weeks ago

“Excellent service from Andrew in sales as usual”

Helpful Report

(Darlington) - Posted 2 weeks ago

Hi Pauline, Thank you so much for your 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience. We're delighted to know that Andrew in sales provided you with excellent service. We look forward to seeing you again.

Posted 2 weeks ago

“Friendly,helpful staff”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you so much, Susan, for taking the time to give SG Petch a 5-star rating! We look forward to seeing you again in the future.

Posted 2 weeks ago

“Efficient staff dealt with transaction well”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you so much for your outstanding 5-star rating of SG Petch! We greatly appreciate your feedback and are thrilled to hear that you found our staff to be efficient in handling your transaction. We look forward to seeing you again!

Posted 2 weeks ago

“We recently bought a Hyundai Kona EV from SG Petch and were delighted by the service they provided. It was easy to arrange a test drive, the showroom is modern, clean bright and welcoming with excellent customer service facilities. A warm welcome awaited us and the sales person (Mark Hodgson) was very pleasant, helpful and knowledgeable. We received a fair price for our trade-in against the new car which we were so impressed by the car, we bought it immediately. Thank you for making the car-buying process pain-free.”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you so much for your fantastic 5-star review of SG Petch! We are delighted to hear that you recently purchased a Hyundai Kona EV from us and that you had such a positive experience. We appreciate your business and look forward to serving you again in the future.

Posted 2 weeks ago

“A really positive experience from start to finish. Highly professional service very well delivered. Wouldnt hesitate to recommend.”

Helpful Report

(Durham) - Posted 2 weeks ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your feedback. Your recommendation means a lot to us. We look forward to serving you again in the future.

Posted 2 weeks ago

“Was kept in touch with throughout the whole process.”

Helpful Report

(Durham) - Posted 2 weeks ago

Thank you so much for leaving us a fantastic 5-star rating! We greatly appreciate your support. We are delighted to hear that you were kept in touch with throughout the whole process. Thank you once again for choosing SG Petch. We look forward to serving you again in the future!

Posted 2 weeks ago

“Very happy”

Helpful Report

(Durham) - Posted 2 weeks ago

Thanks for your review Stephen, it is great to know you were happy with the service provided. Have a great day.

Posted 2 weeks ago

“Very good no problems”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thanks for your feedback Sylvia, it is most appreciated. We hope you have a great day.

Posted 2 weeks ago

“Didn’t notice till now not acceptable and pay full price for the car”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, please contact us directly at https://www.sgpetch.co.uk/contact-us, so a member of the branch can discuss further.

Posted 2 weeks ago

“They sold me a Cat s car with out telling me and I pay a arm and a leg for it I am putting complain higher up isn’t professional at all ripping people off well caught you out get back too me or your going all over the internet 👍”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to provide us with your feedback. To help with any outstanding issues would you be able to contact us directly at https://www.sgpetch.co.uk/contact-us and a member of the branch will be in touch.

Posted 2 weeks ago

“Spoke to Rhys at the Darlington branch. I wanted all weather mats for a Mazda CX-5. Rhys said that he could order them and get them delivered to me within a couple of days. They arrived the next day! My son is absolutely thrilled with the mats and I would certainly recommend this company for their friendly, helpful and courteous response.”

Helpful Report

Posted 2 weeks ago

“Total time wasters. Was contacted by phone by a member of their sales team inviting me for a "review of my current agreement" I advised I wasn't looking to change my car or spend anything on changing to a newer model. I was told it was a normal meeting and they would check over the car and ensure it was still in good condition and they may be able to save me money either way. None of this happened. They asked for my mileage and got a settlement figure. They didn't look at the car at all. All I was offered was a 24 plate comparative car for a £1500 deposit going against what I advised during the first phone call. Unless you're actually wanting a new car or due for a service, do not engage with SG Petch. You AREN'T a VIP for their next sales event. Reviews of your PCP deal AREN'T routine and they WON'T check over your car. It's all lies and tactics to waste your time and get you in the dealership.”

Helpful Report

Posted 2 weeks ago

“Brilliant service. Looked after very well. All the details of the car we were interested in were well explained and we were very please with this. When we chose the exact model we were given good options of how to purchase and we were offered an excellent deal. Would highl reccomend them as an excellent company to deal with.”

Helpful Report

(South Bank) - Posted 3 weeks ago

“Phoned up to test drive, potentially buy a Kia Sportage that is pre registered and in stock along with multiple others at the Sunderland branch. On arrival we nearly left as there was not one space available for customer parking. Eventually a space became available and parked 20 minutes early for our appointment, after an hour and 3/4 journey. Sales person spoken to who opened the car for us while the sales person our appointment was with dealt with another customer. First impression, if we are driving this car why isn't it out ready to go. Eventually our sales person became available. Sales person took sales manager to value our trade in, eventually they came back suggesting it was difficult to value being a good Landrover. Filled in forms to test drive, this took an age. Sales person was to come with us, not normal at other garages we deal with, good job really as we had to go for fuel too, again why did it not have fuel in ready. My wife and I both drove and liked the car. Back at the desk sales manager offered too low an opening trade in price, but said he'd try some traders, which I would have expected him to do while we were test driving, obviously had not bothered as the Landrover appeared out of his comfort zone. Things dragged on the sales managers, sullen cant be bothered abrupt attitude was quite irritating. I asked for his best price to change, suggesting there needed to be some negotiation as there were none of the benefits of buying a factory order, like service packages or subsidised credit. No price to change given, we left to test drive a volvo, feeing he may as well have said have sex and travel! Now as we are a 4 sometimes 5 vehicle house hold who run multiple businesses we buy at least one vehicle a year sometimes two, and have never left any other dealership feeling this way. Worst attempting to buy a new 40k plus car we have ever experienced.”

Helpful Report

Posted 3 weeks ago

“Excellent customer service from ordering to delivery. Thank you for everything to Connor at the Durham branch. Would definitely recommend.”

Helpful Report

Posted 3 weeks ago

Dear Susan,Thank you so much for your 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us, from ordering to delivery. Once again, thank you for your feedback and for choosing SG Petch. We look forward to serving you again soon.

Posted 3 weeks ago

“Helpful knowledgeable and polite team.”

Helpful Report

(Durham) - Posted 3 weeks ago

Thank you so much for taking the time to rate SG Petch with a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We look forward to assisting you with any future automotive needs.

Posted 3 weeks ago

“Good selection of brands and vehicles to view at showroom. Helpful sales staff to discuss products, aid selection and negotiate deal. Only improvement would be more customer parking.”

Helpful Report

(Darlington) - Posted 4 weeks ago

Dear Michael,Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We hope to have the opportunity to serve you again in the future.

Posted 3 weeks ago

“Motability car arrived on time and handed over by Roy their motability salesman. Everything explained very clearly and in a professional and friendly manner.”

Helpful Report

(Sunderland) - Posted 4 weeks ago

Hi Karen, Thank you for your feedback, we are pleased Roy helped you in a professional and friendly manner. We look forward to seeing you again in the future.

Posted 3 weeks ago

SG Petch is rated 4.7 based on 5,011 reviews