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Servicing Stop Reviews

2.0 Rating 3,132 Reviews
24 %
of reviewers recommend Servicing Stop
Company Reviews Metrics Info
2.0
Based on 3,132 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Servicing Stop Reviews
Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Svetlana
Verified Reviewer
“Unfortunately I have seen those reviews after I prepaid for service and mot and let garage to take my car. Now they are not relicing my car, because I am refusing to pay extra £193 for something that garage itself quoted £36 only. I have phoned the garage directly. They informed me that their diagnostics cost £36, including VAT ; but their salesman over the phone bullied me to agree on doing diagnostics, even whilst I kept repeating that a diagnostic had already been done by my friend and the issue had already been established. I had already asked the man, who collected the car, to fix the issues flagged before doing the MOT. I only decided to do mot and service more than a month early because car was needed to be fixed and I straight away said what was needed to be done. I am only prepared to pay £36, because this is the amount the garage quoted to me. I think this is fair and reasonable. I want to have my car back, so my mechanic friend can fix everythingfor me. But they literally not relicing my car till I paid this bill, that over the top. On the top of everything elce they quoted to me about £1000 for something that costs £80, according to the garage. I believe, all victims of this scammers should gather together and put this company down. It's can't continue like that. Now I careless, because they illegally holding my car as hostage. I am sure its illegal. I have even been advised to call police about it, which I will do in the morning, if my car will not be reliced. Please, do not use this company. Just go to your local garages and they will do better job for you.”
Helpful Report
Posted 3 months ago
Alana-Leigh Bailes
Verified Reviewer
“SCAMMERS! DO NOT USE! Took my car to get serviced, they didn’t even bother to sign my log book but worst of all they damaged my car causing a massive oil leak and me having to pay for oil 3x. When I asked for a refund they said no because I took it to another garage to get fixed and they have the audacity to say I should have taken it back to the garage who originally damaged my car like??? They also tried to charge me £1500 for new break discs and tyres, went to get a second opinion and they said my break pads were fine and my tyres were fine as well. THEY ARE A SCAM!”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Trying to follow it up . Can't get hold of them now on phone. I don't know what to do.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Blown away by how this company operates. Offer low service / MOT costs to follow up with extortionate cost on additional work. Quoted £1.5k for brake pads and discs, another company quoted £440. Just an attempt to take advantage of customers who don't challenge them. Never again.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“DO NOT USE THEM! I REPEAT: DO NOT USE THEM! IF YOU WANT TO BE SCAMMED THEN GO AHEAD. A LOCAL GARAGE NEAR YOU WOULD DO MUCH BETTER. You will pay for the servicing fee as advertised on their website, and the will try to get bigger amount of money from you. The mount mentioned in previous reviews is true. I have been a victim. If you read this please save yourself the unnecessary headaches. From my local garage servicing is only from £68. All in all, it will cost you less than £145 charged by those middlemen SCAMMERS while they don’t actually service your car. I know because I took my car to a local garage to get it checked over. I could write much more. Please don’t give them a trial. YOU WILL REGRET IT!”
Helpful Report
Posted 3 months ago
Christina Bacchus
Unverified Reviewer
“Got my car done from servicing stop, NEVER AGAIN, for starters they took it far to get done, so alot of fuel wasted, got a phone call saying it was going to be £600 and something, I said I didn't have that kind of money, then told me to get a loan out, I said no,he said so what are you going to do ,very arsey tone, il just have my car bk n have a think, he slammed the phone done. I've been to another a garage I was told it all came to 100£ ,”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“STAY AWAY from these con artists They are an absolute shambles. Booked and confirmed my car in for a specific date over 2 weeks away. Arranged work/child care to fit. Got a call 2 days before to advise there was no availability and they needed reschedule. Due to a backlog and shortage of staff, my car wasn't confirmed with the garage at the time of booking and by the time they got round to it, there was no availability. Next problem, hidden exclusions. BEWARE - what is usually included in a FULL service, ISN'T. They remove most of it out and hide this in the T's and C's. Third problem: They LIE. I was advised on the phone that my car needed various bits of work done in order for it to pass. When I called the garage directly, they advised that it only needed one thing done to pass. the rest was just advisory. Fourth Problem: terrible communication. When they had to rebook my appointment, they then failed to update me of the different garage. When I tried to call my service rep back, he failed to pick up, When I tried to call the mobile number that organised collection, it didn't receive calls. When I asked for a direct address and contact number for the garage, they were hesitant to hand over these details. I am still waiting for the report that I asked for that service stop receive from the garage. I am still waiting for the costs that they advised me of over the phone. They intentionally do not discuss anything over email so they can cover their tracks and lies. Fifth problem: UNREASONABLE COSTS. One of the things they said I needed was a diagnostic test which would cost me £169 plus VAT. After I managed to obtain the garage direct number, they said they had quoted £50 for this. The entire bill that I was advised of only over a call that I needed pay for my car to pass would come to over £600 plus VAT The garage confirmed this was extremely hiked up from what they quoted and the work that needed to be done to pass would only come to £50. everything else is advisory.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Over priced and impossible to get through to them on the phone , overpriced and manipulative middlemen ,”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“This is a scam, they have stolen my brothers car. At Christmas. He is on minimum wage and cannot just buy another car. Heartless monsters. I strongly urge you not to use this company.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“DO NOT USE! Liars, cheats and bullies! I paid £1748 to get my car released. They don’t tell you the garage that your car gets taken to, the garage uses an app for phone calls meaning you get through to Servicing Stop’s main number making it impossible to communicate with the garage, inflated prices and I was told my car was unsafe to drive because of the failures, most of which I later discovered were ADVISORIES. I only tracked my car down after it failed its MOT which I done via gov.uk. The garage is quite happy to work with Servicing Stop as they get cars on ramps and are able to be involved in the hugely inflated prices. DO NOT USE! Trying to get a response via telephone or email from Servicing Stop is impossible, they just ignore everything or “take a message” for the advisor. WORST experience ever with this company. I would leave 0 stars but unable to do so which is why they got 1. THIEVES/ROBBERS/SCAMMERS!”
Helpful Report
Posted 3 months ago
Dan
Unverified Reviewer
“I've been billed £1692,11 half the work which was agreed wasn't carried out and bullied out of £955 just to get my car back on Saturday I am also disabled the vehicle came back with an extra 140 miles on the clock an empty tank while I left it with half a tank and filthy mud all over it and one flat trye I'm absolutely disgusted by service stop”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“DO NOT USE YHIS COMPANY. The company is totally unreliable and unprofessional. I doubt if any of them have any vehicle knowledge. My service was booked and prepaid for Monday. The company phoned me and said it cannot be done until Wednesday. I agreed that and it was to be picked up between 8 to 10am. At 1pm nobody had shown. It is impossible to contact the company by phone the have a message to guide you to a Web link, the link doesn't work at all. I emailed them asking what was happening at 2.30pm I got a message to say it would be picked up by the garage ASAP. I then had a call from the garage, they stated it was not booked in until 1330. Luckily I knew the garage it was going to. The driver said I will have it back to you by 1700. I then had a call from the company stated it had been serviced but need special oil at £29.99, they then said it needed a flushing agent, new brake fluid, air filter cabin filter and brake pads. The brake fluid was less than 6 months old. I phoned my contact at the garage and he told me that they had not advised any of it. They were just trying to co me out of another £200. The garage said that they had told them not to release it untill they had sold me the extras. Luckily I knew the garage and they agreed to return it. When I asked them about the special oil and all the other stuff he said its all rubbish. The full service as they advertise it is basically and filter change and a few basic checks, that will cost you £200. The garage would have charged me £70. This company is a gang of thieves BE WARNED.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“What went wrong, where do I start! They picked the car up fine. After that very scant information and I had to keep prompting them for info on my car. In the end I was promised they would drop off my car as this is part of the service. But in the end I had to drive to some garage in the back of beyond to retrieve my car! I believe They did all the repairs and I got my MOT certificate but what a carryon! Not the customer service I expected.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“By far the worst company in U.K. Do not use them. My car has been hijacked by them because I refused to be ripped off with their elaborate rip off schemes with dodgy garages. They are still holding on to my car for no apparent reason. I’m getting the police involved.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“DO NOT USE this company! I moved to new area and my mechanic is far away, so because of the price and collection service offered, I chose this company. I paid for full service about £100 upfront. Collection was not an issue, few hours later, a guy called me and spoke very fast over the phone and all the sudden I found myself facing almost £900 cost! I asked is this necessary, they said yes! After 30 mins I got an email about the suggested work, I checked prices somewhere else( work such as changing bulb, break fluid, anti freeze etc ) I called the company to cancel it .. but they were unavailable and after 2 hours when finally I could get through they said I have to pay the whole amount because they started the job!! What on Earth! When I said I don't have money.. they said I could pay installments.. but in red you can find you agree to their terms and conditions etc! You don't want to give access to this guys to your bank account!!! I borrowed money from somewhere else and had no choice other than pay this ridiculous price, for changing bulb, anti-freezer, etc in my car and the funniest thing! They did not change the oil in my car which should be part of the original service I sent my car to, full service!!!! Totally disappointed and thinking to find a legal way to end this rubbish stealing! I was fooled by 5 stars reviews... I don't know how did they get it!! But please say no!!! I won't have merry Xmas now... all my money is with them! And my car is not fixed!”
Helpful Report
Posted 4 months ago
Cath
Verified Reviewer
“The guys in the garage were lovely but the this company is a complete rip off charged me £815 to fit 2 shock and 2 light bulbs I said I can’t afford this sort of money they said I could pay monthly no interest I took up there offer because I panicked because I need my car for my husband who has dementia and it’s the only way we can get out and about I would recommend no one to use this company because you will be ripped of big time”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“My partner was overcharged 2.175.00 for replacement parts just two days ago,,,horrified,,,this is a scam,,, please avoid this company,,and call the credit card company these a people who con you!!”
Helpful Report
Posted 4 months ago
A Robbed Customer
Verified Reviewer
“Collected the car 2.5 hours late, with attitude. They booked the car to be returned without calling me to advise what works were neeed. I had to call to ask and was told car was being returned. I managed to sort this. Then got charged +£500.00 for a full service for a car which isn't even 2 years old. Mental. Also took the car for 2 days although promised it would be returned in 1 day. It is day light robbery to be honest...but you have to check the reviews and look online first, I blame myself tbh but they will take advantage where possible. Overall, really poor service.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Same as the other reviews I’ve seen on here, feel like I’ve been completely duped as well. Trustpilot reviews came up and had a good rating, so thought they must be reliable and trustworthy. Looked like a great price too. Discount if paid up front too. £118 for a service seemed great. Then the phone call came in: specialist oil surcharge, brake fluid, life time fuel treatment and engine flush. 18 month old car on its second service. An extra £345 on top. So £463 for a service. Could have got a full dealer service for £150 less. First and last time, and will make sure I make everybody else aware not to go within a country mile of these robbers too.”
Helpful Report
Posted 4 months ago
Gerard Woodhouse
Unverified Reviewer
“Please please avoid this company my car was taken yesterday morning for service and mot got a call at 6pm saying car had passed mot but brake pads were needed I agreed work I was promised car would be back with me by 12pm today so I could go to work no car came back phoning company to no avail keep getting cut off the chat service is useless at 3pm company phoned for payment not a bit interested in my complaint and tried to get an extra £39 out of me when I disputed this they checked and never even appoligise its 8pm and no car arrived I will now loose 2 days work and no car please please give this company a wide birth”
Helpful Report
Posted 4 months ago
Servicing Stop is rated 2.0 based on 3,132 reviews
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