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Servicing Stop Reviews

2.0 Rating 3,132 Reviews

24 %

of reviewers recommend Servicing Stop

Company Reviews

2.0

Based on 3,132 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience on the day. However, a few days later I had a low tyre warning and whilst sorting this I went round all the tyres as a matter of course, none were at correct pressure, despite the service sheet being marked as tyre pressures checked. Very disappointed and wonder if anything else was shortcutted? Probably won't use again and glad I did not deposit a refundable £25 to fix the price for the next visit.”

Posted 6 years ago

Good evening Terry, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 6 years ago

“I ended up trying to cancel my request because the bad reviews worried me too much. the garage selected was good but i worried about the extra costs that would be piled on by servicestop. so i tried to cancel. loooong wait on phone, eventually got through and cancelled the job. or so i thought. the garage rang me today, servicestop didn't tell the garage!!! so what exactly was the point of that looong wait and phone conversation? if they can't do the basics right......”

Posted 6 years ago

Good morning, we’re sorry to read you decided to cancel your service. The vast majority of our reviews are extremely positive, from verified customers who have rated us based on their experience. If you decide to change your mind, we’d be happy to offer you £10 off your service - just email hello@servicingstop.co.uk - Best Regards, Dean

Posted 6 years ago

Good morning, we’re sorry to read you decided to cancel your service. The vast majority of our reviews are extremely positive, from verified customers who have rated us based on their experience. If you decide to change your mind, we’d be happy to offer you £10 off your service - just email hello@servicingstop.co.uk - Best Regards, Dean

Posted 6 years ago

“Cancelled an hour before collection..rescheduled for another day and called me and said no one was available to drop my car back so I had to get a taxi to the garage pay for it myself and drive the car home”

Posted 6 years ago

“Everything went well. However they do push for additional jobs on the car, even if it doesn’t require it.”

Posted 6 years ago

Good afternoon, I'm sorry to hear you weren't impressed with our service. We only recommend additional work based on garage findings and manufacturer guidelines, this work will only be suggested to you if it is absolutely necessary and the decision always remains in your hands. No work can go ahead without your authorisation first and it's completely advisory meaning you can accept or decline any work you wish. Kind regards, Dean

Posted 6 years ago

“I was told the garage had installed expensive synthetic oil, charged £28! I did not ask for this oil, and I was told it was too late to say no. Know one called me to enquire if I was ok either extra £28.”

Posted 6 years ago

“Second time they call us to cancel .”

Posted 6 years ago

“No oil change, no filter change. Excessive charges offered to change hyd. fluid, excessive charge to change pollen filter.”

Posted 6 years ago

“I'll give 2 stars just for the relative convenience of the service, but I've had a very similar experience to many others on the list (not actually got the car back yet so hopefully won't get worse). Tried several times to get quotes for additional work on the car in the days running up to the service, as I knew the rear pads and discs need changing, and the brake fluid needed changing. Eventually got through to someone who did manage to get a quote to me for the discs and pads (which ended up being more expensive than Audi!) but was told that the brake fluid would be included in the service. Obviously the guy on the phone has got confused between a brake fluid top-up and changing, so I eventually got a call to say that needed doing as well and it would be extra. The guy who was supposed to be picking up my car called to rearrange to move it to the previous evening, which was a bit of a pain because I had to stay in that evening as well, and he turned up in a battered old Nissan Micra, which doesn't have a panel without a dent in it, so pretty worried about the state my car is going to turn up in! Got the call at 2.45pm to say that my car needs £700 of extra work, and before Dean jumps in to say that these are just advisories based on what the garage says, this seems to happen a lot with your company! I've never had a list of work that expensive from Audi themselves! Won't be using again or recommending! A lot of dealerships are offering free pick up and drop off now, so my advice would be to stick with them!”

Posted 6 years ago

“Firstly the garage who carried out the service were excellent. The problem I have with Servicing Stop. The sales person rang me after 3 hours to say that my car needed new tyres to pass the MOT. That's fine, but when the sales person quoted £480 for 2 rear tyres, I initially felt that was expensive. I was also asked if wanted the brake fluid changing, at a cost of £72. This too felt expensive. Finally I was asked if I wanted an engine flush. My car has only done 21k miles and usually and therefore I declined. I quickly sourced the tyres and brake fluid change (which didn't need doing for another 3,800 miles) according to the computer, for £380 in total saving me £150. The tyres I choose were even a higher spec than the ones offered by Servicing Stop. In future I will use the same garage, who were excellent, but I'm afraid not Servicing Stop.”

Posted 6 years ago

Good morning Anthony, It's a shame to hear you had a negative experience with us. Any additional work recommended to you is based purely on garage findings and manufacturer guidelines - we only let you know about the work that is necessary but it's completely up to you whether you carry out the work or decline it. It's important we let you know about the work that needs doing but the decision always remains in your hands as the customer. Kind regards, Dean

Posted 6 years ago

“MOT certificate for the wrong car was delivered. Called a few times now & they tell me the correct one will be posted to me. Still waiting MOT was end Aug (now Oct)”

Posted 6 years ago

Good afternoon Kieth, I have spoken to our Customer Care team who will be contacting you regarding this issue. Kind regards Dean

Posted 6 years ago

“My collection was cancelled 3 times in the span of 3 days, without previous warning (meaning AT the time of collection itself or even later). I work in a hospital, with patients and I had to cancel multiple appointments last minute, because they kept me hanging on. I contacted Service Stop in order to AVOID this and have my car taken and given back at a reasonable time, so I could attend my work duties. The company never apologised or offered me a discount for the inconvenience caused and when I called them to express my disappointment and ask for a minimum of service discount (more for the lack of respect they showed than anything else, really), they said they escalated the matter and would be in touch quickly. They never got back to me and it's been many days. Shocking service. I would NOT advice using them. EVER. Just look somewhere else, if you want efficiency and professionalism. The only reason I am rating it 2stars and not one is the kindness and politeness showed by the last driver my car was assigned to. He was the only reason they did not score a 1 star for me.”

Posted 6 years ago

“A service and NOT doubled in price. after the watchdog programme I wrote and asked for an explanation and breakdown of costs. they simply ignored my e mails which includes a request for their registered head office. will simply vote with my feet and never use the robbing sods again”

Posted 6 years ago

“Scratch on back bumper, Greasy handmarks on bodywork. NOT impressed!”

Posted 6 years ago

“Service and MOT was arranged, my vehicle was picked up by a mechanic, the mechanic did MOT and servicing, and the requested price was a lot higher than advertised. My vehicle was returned same day by the mechanic i his overalls, with a slip of paper, no professional paperwork, no receipts as you would with a reputable garage, the car has started producing a noise which was not there before, so now have an appointment to have a vehicle health check. I do not think the concept on Dragons Den, has been used to its potential, therefore I will be using a garage I know i can trust, where work carried out is provident, and any replacement parts receipted and the old displayed. I will not be using this service again, I don't want rehimbursing, as I have paid for a valuable lesson !!!”

Posted 6 years ago

“I was quoted £165 instead of the £300 that Audi quoted. Like others have reported I got a call to say that all specialist fluids needed changing (I thought this was included as I was clear this was my 1st service on the car). Audi definitely include it! Then they tried to tell me my brake pads were wearing and would need changing in the next few thousand miles. I said no because I had only done 18000 miles and everyone online clearly recommends that brake pads should do between 25 and 70000 miles. Absolute joke! In addition to this they then overcharged me by another £25 to reserve a price for servicing next time and then I got charged £1 for paying by debit card which I understand is against payment card industry rules. 5 days later I have still not received my refund. I wish I had checked here first and seen so many bad reviews. This company really need to sort themselves out - appalling.”

Posted 6 years ago

“I recently had my Renault clio serviced with this company and boy was I ripped off, quoted £73 quid for a full service, only to get a bill off 320 quid. Said new brake pads and brake disc and new tyre needed that's load of crap because it had an mot in September and nothing was mentioned and the car passed, so we said leave it as we knew that the information given by the was incorrect. So we ended up paying £230. And the brake fluid hadn't even been checked or changed. Stay well away from this company Take your car to a reputable garage. That's I'm doing from now on I will never make the same mistake again by using this company. For a full service they only changed 4 things on my car so I'm taking it my dad's mechanic and see if the work that they said they had carried out has actually been done beware of this company avoid like the plague”

Posted 6 years ago

Dear Customer, Thanks for getting in touch. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone or email. Best Regards Dean Customer Care Centre Monday-Friday 8am - 9pm. Saturday 9am - 6pm. Sunday 10am - 6pm. Phone: 0800 970 9046 Email: customercareteam@servicingstop.co.uk

Posted 6 years ago

“I recently had my Renault clio serviced with this company and boy was I ripped off, quoted £73 quid for a full service, only to get a bill off 320 quid. Said new brake pads and brake disc and new tyre needed that's load of crap because it had an mot in September and nothing was mentioned and the car passed, so we said leave it as we knew that the information given by the Cowboys garage was incorrect. So we ended up paying £230. And the brake fluid hadn't even been checked or changed. Stay well away from this company they are a bunch of Cowboys. Take your car to a reputable garage. That's I'm doing from now on I will never make the same mistake again by using this company. For a full service they only changed 4 things on my car so I'm taking it my dad's mechanic and see if the work that they said they had carried out has actually been done beware of this company avoid like the plague”

Posted 6 years ago

Dear Customer, Thanks for getting in touch. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone or email. Best Regards Dean Customer Care Centre Monday-Friday 8am - 9pm. Saturday 9am - 6pm. Sunday 10am - 6pm. Phone: 0800 970 9046 Email: customercareteam@servicingstop.co.uk

Posted 6 years ago

“A quoted £108 for full service and MOT inflated to 281! Overcharged for brake fluid and anti freeze. Nearly double than Halfords. Avoid!”

Posted 6 years ago

“Work was done on time but service book not stamped. Garage says come to us and stamp it. Service stop says post to us and we will stamp it. Make sure you hand over the service book to the pick up to avoid disappointments.”

Posted 7 years ago

Dear Vaishali, We'd like to resolve this issue. Please get in touch by phone or email. Best Regards Dean Customer Care Centre Monday-Friday 8am - 9pm. Saturday 9am - 6pm. Sunday 10am - 6pm. Phone: 0800 970 9046 Email: customercareteam@servicingstop.co.uk

Posted 7 years ago

“Where do I start? Okay, let's go to the beginning. I, like many people saw a cheap quotation to complete a full service and MOT so I went ahead with it and got this arranged. At the beginning it was fine, they'd send confirmation and the car got collected quickly too. When the car got to the garage and their processes were completed, I get a call telling me MOT failed due to 1 tyre and it needs replacing. I was like, fair enough and I agreed to get this replaced. They had thrown about 8 other advisories but I refused to get it completed as it was then going over £500 before VAT. Otherwise, I got charged around £250 for the whole thing. Car came back to me and the first thing the driver tells me is 'your tyres are buckled'. I asked him what do you mean, why was I not told this on the phone?' he said 'I don't know'. I felt arguing with him would be pointless as he looked like a lost deer in the headlights. I checked my car and it showed a light on the dashboard along with 'check car tyres' error message. I contacted Service stop asking them to fix this. This was not an issue prior to the service and mot so there's no reason for this to happen after. I have got no response from them. It appears when it comes to getting the cash, they'll be as quick as the roadrunner in those cartoons but when it comes to rectifying and answering questions, they're no way to be seen or heard. I want this fixed. You guys know who I am. This is my feedback along with me asking for a solution. I do not expect this kind of service after paying a large sum of money. I want a response to my original email ASAP otherwise I will take this further.”

Posted 7 years ago

Dear Asad, Please provide your reference number or registration to hello@servicingstop.co.uk and we can look into this. Best Regards Dean

Posted 7 years ago

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Servicing Stop is rated 2.0 based on 3,132 reviews