Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.97

2.0 Rating 3,137 Reviews

24 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

2.0

Based on 3,137 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great everything was going so well.Promised my car back on the day. Still waiting not seen it. Payment system online is useless.”

Helpful Report

Posted 4 years ago

“I have cancelled my second service as when I spoke with the appointed garage owner he pointed out the service stops versions of interim and full services differed less from what he offers normally and I should know there would be extras.”

Helpful Report

Posted 4 years ago

“I wanted to test the service after reading through the comments. A company that does not bother to answer phone calls even after collecting one's car with no checks whatsoever before driving out, is a disgrace. Is it cheaper than a local reputable garrage? Certainly not. Expect calls for the 'intentionally left out' and the costs starts to climb up. The poor garage your car goes to is in no better situation as they can't even reach the company by phone. Is there a market for a company like this? Certainly. But they need to invest in what is called 'customer service' and train everyone in the chain on simple transparency. These tools sustains a business in the long term.”

Helpful Report

Posted 5 years ago

“I can say that a full service really did make a change to the quality of driving, which is smother, so well done to a mechanic and the garage. However, I'm not happy with Servicing stop company as they are not honest and press you to pay for an extra work that they haven't contacted you about. In my case, I booked a full service and MOT for £140.27 but around 1.30 pm (5 hours after car was taken) servicing stop person called and said that my car has passed MOT but I need to pay £27 extra for specialist oil that my car requires (not really), and £65 for a brake fluid (it actually does need it but not for 65 quid). When I said that I have booking to pay £140.27 on and not planned to pay more, he argued that I have to pay that as it is an safety issue and my car manufacture advisory. It would be no problem for me if they have called me before and asked me if I want to proceed with it, I would say that standard oil is fine for 5 years old toyota and I can pay £40-50 for a new brake fluid. On their website you can find that they will not charge you any extra without your permission but is not true. When I said that I wouldn't pay extra and want to cancel service with them, he said they will not release my car as it will be not safe. Finally, he asked for £246 but I have paid £220 to have a peace of mind and my car back. Overall, it wasn't a nice experience,I felt being deceived and misguided by their website and customer service attitude. Would be one star if not mechanic and garage they have used. Mechanic who brought back my car, gave me his contact, so perhaps I just go directly to him next time. Avoid them ,find a local garage. Seriously, I have no idea who give 5 star review, perhaps friends and family?? Be careful!”

Helpful Report

Posted 5 years ago

“chose this company as it was offering "service plus MOT at 60% less than approved garages" - how wrong i was ! people who came to collect car was decent however got call soon after saying the work will be coming to £900 PLUS The person on phone was very pushy saying all 4 break pads need replacing or MOT fail - despite pads being replaced in 2017 and various oil changes etc needed, ultimately agreed to £837. My wife on hearing tried to call back to cancel however no was then unobtainable despite many calls so ended up paying”

Helpful Report

Posted 5 years ago

“It seems that an interim service which I requested did not include some of the routine jobs with a service unless extra payment is made, such as oil change, filter change etc. I requested that the inboard computer was checked to stop the "service overdue" note which came on every time I started up, but this was charged as an engine diagnostic service. So the service for which I was quoted £77.15 came to £105. not good.”

Helpful Report

Posted 5 years ago

“This company is only interested in your money. You are pushed to get things done which are not necessary. Did not bother to read the initial note written. Time keeping is bad.”

Helpful Report

Posted 5 years ago

“No video of my car before collection only after it arrived at there workshop the person who came to collect it said they,d never driven automatic before and didn't no how electric handbrake worked .on returning car one of my alloys was damaged was told Must have been already damaged no one wants to take responsibility for their actions ( it a scobby doo mystery) will never use again or recommend and i work in car industry REALLY let down .”

Helpful Report

Posted 5 years ago

“For me they are liars and cheaters. I was booked my car service and price was 105£ after they took my car they called to me and said the price will be higher 435£. After that I was called back and said I would like to cancel all works witch is not including in basic service. They approve it. After two hours they called me back and said I have to pay 430£ because they finish work and if I don’t pay they will not give back my car. So I’m payed. Next day I was check what they done. Nothing. Only change the filters and oil. When I was called to garage witch took my car and ask what they done yesterday, they said only basic service like I’m said. Now I’m trying to get my money back.”

Helpful Report

Posted 5 years ago

“To many requests for praise I have 3 cars”

Helpful Report

Posted 6 years ago

“After receiving my car back within two days the electrics on the doors and windows failed and has cost me further money to fix.”

Helpful Report

Posted 6 years ago

Good afternoon. We would be happy to discuss your booking, if you would like us to do so, please email us at hello@servicingstop.co.uk - Best Regards, Dean

Posted 6 years ago

“The booking had to be re-arranged. On the day of MOT nobody called to inform us that the car was ready for collection.”

Helpful Report

Posted 6 years ago

Good evening. I’d like to pass your details onto our Customer Care team who can investigate the booking and contact you to discuss the circumstances. If you’d like me to do this, please email me at hello@servicingstop.co.uk - Regards, Dean

Posted 6 years ago

“Advertised rate attractive but too many hidden costs”

Helpful Report

Posted 6 years ago

Good afternoon. We would be happy to discuss your booking, if you would like us to do so, please email us at hello@servicingstop.co.uk - Best Regards, Dean

Posted 6 years ago

“Collection was hour n half late my vehicle went to a different garage that I was not informed of I emailed my concerns 9 days ago and have had no feedback utterly unreliable”

Helpful Report

Posted 6 years ago

Good afternoon Toni, we’d be keen to investigate your booking. I’ve passed your details onto our Customer Care team who will look into it and contact you in due course. Best Regards, Dean

Posted 6 years ago

“Car was not collected on time and was not delivered on time. This sort of service is used as a convenience so you can get on with your life and forget about it. I spent the day waiting and wasted the whole day chasing up the company. Not good. Very disappointed.”

Helpful Report

Posted 6 years ago

Hello. I've passed your booking reference onto our Customer Care team who will investigate your booking and be in touch with you as soon as possible.

Posted 6 years ago

“Expensive, tardy, offer unnecessary extras like changing brake oil car has only 6000 miles on it, engine coolant could be running colder and that will be only £350 now WOW”

Helpful Report

Posted 6 years ago

Hi Stephen, sorry for the delay replying to this. Naturally, we’re very keen to investigate your feedback. I’ve passed your details onto our Customer Care team to investigate and get back to you as a matter of urgency. Best regards, Dean

Posted 6 years ago

“very good price, however the strong armed sales call trying to get me to get this done to the car and that done was very off putting and a lot of the stuff they advised as critical after doing some research online wasn’t. It will make me think twice about using you again.”

Helpful Report

Posted 6 years ago

Good evening Neil, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 6 years ago

“I was originally given one price which stated a £26 reduction for a loyalty discount. I called up to ask if this price included the £25 I had paid upfront last year and the guy told me no and that payment would be taken off at the end. Only when I received my bill this was f the case at all. And I was told the loyalty discount was actually my £25 that I had already paid upfront last year, .which does not make it a loyalty discount at all! It is actually money I had already paid. This is really false advertising and I rang up to complain but I got no satisfaction from the guy who I spoke to. Also my vehicle was not washed or hoovered like most garages provide when they provide a service.”

Helpful Report

Posted 6 years ago

Good morning Justine, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 6 years ago

“It wasnt servicing stop that was actually the problem, it was the garage used. To be failed on an MOT for having a dashcam and then expected to pay £33 labour to remove it is just flat out robbery, especially considering the rediculous excuse they used regarding the "labour charge" . Servicing stop were helpful in reducing that amount to £14, however the garage never even moved the dashcam, it was still in the same place. The garage also used a quarter of a tank of fuel on a 40mi round trip journey in a 1.6L petrol, meaning i would have paid the money in petrol if they had brought the car back for me to "fix the problem" just to send it back again. The garage they used should be ashamed of itself, and servicing stop should have certain regulations in place to prevent this kind of behaviour if they wish for customers to confidently use their services.”

Helpful Report

Posted 6 years ago

Good morning, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 6 years ago

Good morning. Sorry for the delay in responding to your comments here. I’ve passed them onto our Customer Care department for investigation. Kind Regards, Dean

Posted 6 years ago

“I have had my Mercedes C220 serviced by servicing stop several times BUT BEWARE - Extras are almost always added (latest example - quoted £145; final bill £436) at exorbitant rates ... change anti-freeze (£66); renew brake fluid (£78); engine flush (£54) and fuel filter (£94). Also, almost impossible to obtain updates to digital service record !!!”

Helpful Report

Posted 6 years ago

Hello Rick, sorry for the delay in getting back to you. I’ve passed your details on to our Customer Care team to investigate as a matter of urgency; a member of which will be in touch as soon as possible. Regards, Dean

Posted 6 years ago

Servicing Stop is rated 2.0 based on 3,137 reviews