“🌟AVOID THIS COMPANY 🌟
They do not employ engineers they subcontract and send private companies such as ourselves to work on their behalf. They then take payments from customers but refuse to pay us as engineers for our work. Our company along with many others are owed money for completed work. The owner spike will not pay so if they approach you think long and hard before you carry out work on their behalf.”
“Absolutely miss lead booked a call out for 3/8/2023 to be told they had an engineering my area for the 1/8/2023 so accepted waited and waited rang there number to be told the engineer had to go off personal and to find another company as they could not offer me another date not very customer friendly at all but reading the reviews above they have done me a BIG FAVOR !!!!!!!”
“I was Mislead regarding charges had received a text saying repair would be £59 as a discounted rate - engineer came out and said repair would be £179 to replace the seal - I basically said I wasn’t happy about the cost the man then offered to repair for cheaper on the side he would order the part and fit for £90 and I should tell the company it was a part enquiry - I heard nothing for more than 2 months so I got repaired by a man who charged £60 - then out of the blue the original engineer text me to say he has the part - I explained I had already got repaired - then I get a bill for £70.80 from the company -I contact the engineer and he says it was a call out charge .
I am very unhappy with all of the above and I will make sure to let all my relatives and friends not to have anything to do with this company”
“I was shocked by the attitude of the engineer. I was getting multiple confusing emails and then when I called to clarify; he started spouting off and ranting off at me.
I'm putting it online to warn others to expect very poor service.”
“avoid!!! they charged me £79 plus vat, plus £30 for an oven repair!! if i went direct to the engineer it would have cost me less than £80!!
Honestly avoid, go local!!”
“Engineer came to repair my washing machine. Spent 15 minutes then he found a piece of styrofoam behind the drum in the cover. He was sure that caused the noise while spinning the machine. He left without to test the machine. 10 min later we tried it was still the same noise. Called customer service email sent to recall the engineer. Only promising that engineer will get back to me withing 2 working days. It's over a week now nothing happened. Poor service and communication. Paid 96 pounds for nothing. I want my money back!!”
“If I could give 0 stars I would as we never actually had any service, just a colossal waste of time. I have now rearranged my work and so lost out financially for 3 days in a row but the engineer has for 3 days failed to turn up when he said he would and today and yesterday didn't even bother to tell us what was going on. Utterly appalling.”
“Booked a service for my fridge freezer, and the guy turned up and asked me to switch fridge on, which I did. Then he listened to the sound from the appliance, and said, "you have fixed it!" I looked at him and asked how? He said it sounds okay. I told him yes, it sounds okay but it's not cooling anything. He then said maybe it's low on the gas or it's finished. Give it 24 hours, and if it doesn't work you may have to replace it! He started looking in his phone for fridge freezers! Now, I expected him to pull out the fridge have a proper look, like I've seen them do on YouTube! But no, he just asked how I was paying, cash or card! Unbelievable! I paid him and remained with my problems! I still don't know if it's gas, or dust or a blockage, since the so called engineer was also playing the guessing game, instead of actually looking for the problem! Very annoyed and disappointed 😞”
“Not a good company Dear Joe lots of lies overcharging customers Called not recommend service site to turn my light switch on So I can thay fix your appliance
I have a look at YouTube maybe you can do a better job”
“This company's sole interest is to extract call out fees and more - for doing next to nothing. I contacted them with view to a washing machine repair, sending as requested several photos of the appliance in question, along with model number etc., clearly identifying the fault. When the engineer arrived, he did not make any examination of the appliance, informing me on his arrival that the part was obsolete but if I paid a further £64 (+ VAT), he had managed to identify a supplier with the part in stock and it could be fitted three days later. His ten minute visit was spent entirely on collecting money - £154.80 - and supposedly ordering the part in my presence. Contacting him on the day when the repair had been scheduled for, he advised me the part in question had not been received yet. Following this, the company did not reply to my query but instead after a period of 10 days, sent a further invoice for £134! On my complaining, they refunded £88 to my account with no explanation whatsover. Some days later the engineer did leave a voicemail and text explaining they had retained a £70 call out fee in line with their terms and conditions. Definitely disingenuous behaviour when they knew from the outset they could not effect the repair. DO NOT TRUST THEM AT ALL. If you do, on your head be it!”
“We contacted Service Site on July 20th 2021 after our American style fridge freezer stopped functioning correctly. An engineer visit was booked after speaking briefly with a member of their Customer Services team.
The engineer (Niven) visited our property two days later on July 22nd, however, upon arrival he simply walked through the door, opened our freezer door, scoffed, and told us that he couldn't look at the appliance for us without us defrosting it as an initial step. He was very clear that this should have been outlined to us during the initial contact with Service Site Customer Services and ultimately, the visit should not have been booked without that initial step being completed. The engineer confirmed that as next steps he would be feeding the same input back to Service Site, and that he would also come back to us in "a day or two" to check and see whether we still needed assistance. The visit lasted no more than a couple of minutes, with the engineer not even attempting to diagnose a fault.
We heard nothing further from the engineer in question (Niven), despite his promises of follow up, or Service Site as a whole, in relation to our faulty appliance. There was no follow up at all to check whether we still needed assistance, which we did.
On August 8th we received an invoice from Service Site for £70, which was the call-out cost of the engineer. I subsequently contacted Service Site via email to query this and request cancellation of the invoice, on the basis that the engineer booked not only did nothing at all to inspect the appliance or diagnose the fault that we were experiencing, but also confirmed that the visit should simply not have gone ahead, with key first steps not being completed, in his view due to oversight from the Service Site Customer Services Team. The response from Service Site to this email was, in effect, a brush off, referencing the T&C's and the fact that the engineer did visit the property and therefore the call-out fee was valid. My follow-up response to this was sent on August 18th, with a further follow-up on August 31st, both requesting that they look again at the specific situation here, which, I feel was and remains quite clear. I received no further response from Service Site, to either of these subsequent emails.
In fact, I heard nothing further from Service Site, at all, for six months, leading me to believe that they had in fact reviewed the situation and cancelled the outstanding invoice without letting me know.
I was wrong.
On March 1st 2022 I received a letter from Direct Collection Bailiffs Ltd (DCB Ltd), requesting £160.80, along with the usual threats of court action that accompany contact with such companies. So, despite my attempts to discuss and resolve this issue with Service Site directly, their chosen course of action, seemingly, was to ignore me, firstly, do nothing for six months, and then to pass this over to a debt collection agency/bailiff without any prior indication or contact with me. To be very clear, I had no contact at all from Service Site since August 30th 2021 (an automated email requesting payment of outstanding invoice, to which I responded on August 31st to once again query the basis of the invoice and request their review) until March 1st 2022 (when the typically aggressive letter from their chosen debt collection agency arrived).
On March 1st I subsequently followed up my initial emails from August 2021 to once again query this entire situation, and apparent attempt to claim a now inflated amount of more than twice the initial invoice, and outline the reasons for doing so. The response from Service Site, which took 8 days to arrive, was underpinned with the same uninterested tone of the single reply I had received from them 6 months prior, informing me that they were "no longer handling collection" and I should therefore take this up with DCB directly. I then attempted to do this by calling the contact number on the letter received, hoping to discuss with a human being. The number, however, is a fully automated payment line only. There is a further Customer Services number provided on the line, which I also tried to call, but it would appear that this number is UK only (I emigrated to Australia in November 2021).
So as things stand at the time of writing this review, we are apparently liable for £160.80, for an engineer inspection of our faulty appliance that never took place, due, according to Service Site's own engineer, an oversight on preliminary steps and erroneous booking therefore being taken. Nobody from Service Site has ever given me a call to discuss this matter and emails have been ignored. Responses that I have received have been dismissive at best. As a result of the above I would advise anyone against using Service Site. Incredibly poor communication, non-existent service and appalling attitude to a genuine query that would have been resolved amicably by any reputable company.”
“Failed to resolve my dishwasher fault. Told me to call a plumber so additional cost but plumber said it was clearly an appliance problem. Called back to complain and was told I'd get a call back. All I got was an additional invoice for £70 that I've never agreed to. Have chased 2 more times and the 48 hours that is supposed to be their response time has passed. Exceptionally poor service from start to finish.”
“Oven repaired without issue on 9th Nov 2020, but broke again whilst under service site guarantee but after 3 emails and 5 calls still no callback for the oven to be fixed.
Seriously bad service!”
“We had an engineer from this company who attended to my fridge freezer. He diagnosed that our compressor was faulty and wouldn’t last a couple of days. He told us it would cost more for the parts than getting a new one. On his advice he said you need to get a new one.
What we found strange was he said he has got new fridge freezers in the back of his Van and would happily sell us one straight away. We refused. On his advice we went and purchased an alternative elsewhere.
A month on our fridge freezer is still working as normal with food packed inside. We called the company back to say we were given wrong expert advice and lost out on 300 pound purchasing a new fridge freezer.
Our complaint was shut down with rude and disgruntled managing director taking it upon himself to shut down our claims that we were mis-sold. The engineer had clearly told us an incorrect fault and now we are £300 down. I had just got another call from the MD and he was talking over me and said we cannot tell how long it’s going to last or rely on the engineers expertise which baffled me. Why else would we rely on a professional if his advice isn’t accurate. I have never received such bad customer service over the phone. The conversation ended with the managing director cutting the call while I was trying to make him understand that we got wrongly advised. If his engineer had told us it’s going to last 2-4 weeks we couldve waited until we had enough to buy a new one. During this lockdown they used peer pressure and took advantage of us by trying to make a sale. Worst I have been spoken to when making a complaint.”
“Charged me £89.99 and sent an absolute idiot who didn't even repair my Washer.
They then said this was not their responsibility for the quality of work carried out by their contractors and then my payment was NOT refundable.
I've consulted a solicitor and they have done some searches on this Spike Patching who owns the company and he seems to have lots of different companies and different date of births registered with companies house.”
