Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,921 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,921 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

642

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This used to be a great company (2017-2021) but due to repeated failure to deliver on time (specified day) and missing items form orders, I have cancelled my account.”

Helpful Report

Posted 3 weeks ago

“Used them for years, always been good, should have deliverd on the 10th March still not arrived, and no way to contact them.”

Helpful Report

Posted 1 month ago

“Flowers still haven’t arrived, and we’re scheduled on Sunday. No contact number on website and no one responds to chat. I’ve used you before with a good service but now never again. Please advise how I get a refund. No photos to add as no flowers have arrived.”

Helpful Report

Posted 1 month ago

“I usually use this company to send my mum, who lives a while away flowers for special occasions, they're usually spot on and she gets delivered a wonderful bouquet! This time however, it looked absolutely nothing like the photo. Everything had wilted, not the amount of each flower that's shown. It's a great disappointment, also the fact that there Is almost no way to contact them regarding queries”

Helpful Report

Posted 1 month ago

“Flowers didn’t arrive. Refused refund. Avoid Awful customer service”

Helpful Report

Posted 1 month ago

“I ordered a bouquet for Mother's Day and I am now in vain trying to contact this company for a full refund. No available telephone number, none of their agents are available on line for the last 2 days. They are not responding to emails or messages submitted through their website. What should have been a joyful experience in sending flowers to celebrate a special day has brought nothing but upset and aggro. The leaves were all wilted and the flowers did not look fresh when the bouquet was delivered late on Sunday afternoon. I have photographs of the display and the flowers have been shown to various residents in my parents' retirement village. Avoid this company and use a company that provides a telephone number for its customers. Really appalling customer service.”

Helpful Report

Posted 1 month ago

“My mum was very disappointed with flowers this time normally been very good flowers looked like they had died 3 stalks and dead greenery not good for the price hopefully the next delivery will be better”

Helpful Report

Posted 1 month ago

“The first delivery promised was completely forgotten and the birthday missed. A second delivery was arranged 4 days later. The email stipulated the flowers were delivered to the lady concerned - no contact had been made with the recipient. Flowers just left. Pretty pictures on website but no service. NEVER AGAIN WILL I EMPLOY THESE PEOPLE.”

Helpful Report

Posted 1 month ago

“The service I received was awful. I ordered next day delivery flowers (and was guaranteed the next day service). After 3 days the flowers still hadn't been delivered, I was sent a notification saying the flowers were "out for delivery" and received no further update. Upon contacting Serenata again, i was told there had been an issue and the flowers hadn't been delivered. After FIVE days, I requested some form of compensation to be told "we can only resend or refund". I requested a refund (still to be processed) and ordered from a local florist who delivered the day I order. Avoid Serenata at all cost, stick to local florists!”

Helpful Report

Posted 1 month ago

“Worst customer service imaginable. Flowers arrived half dead for valentines, box crushed and soaking wet. Looked nothing like the pictures when purchased and paid nearly £50. Seen better for £10 in petrol station. Would strongly advise to avoid at all costs.”

Helpful Report

Posted 1 month ago

“Horrid quality ! Cost at Asda £ 3.99 and they charge 39£ !”

Helpful Report

Posted 2 months ago

“My husband ordered flowers for Valentines, parcel arrive with flowers packed upside-down, the vase was broken and to be fair of very poor quality. No glass was found in the box and can only assume that vase was broken when packed for delivery. Shocking service, never to use them again.”

Helpful Report

Posted 2 months ago

“Living in Australia, I ordered online and then cancelled within 5-10 minutes. They give you 40 minted to cancel. The order went through and I was charged. They said their customer support works from 8am till 10pm, my order came through at 1.48am.Their excuse is that the production department works different hours. I've asked for a refund, which they refuse.”

Helpful Report

Posted 3 months ago

“I ordered two orders for loved ones in wellingborough one arrived on time but the other not yet, the tracking said d There were 91in line for delivery, then 13 in line it’s now 3am and still saying 13 th to be delivered, already a day late , what is the problem? Please contact me,,,I can not seem to speak with anyone, and I needed the flowers delivered on a special date, very disappointed,,,”

Helpful Report

Posted 3 months ago

“Ordered Velvet Cloud for my daughter. She was going through a bad patch and I wanted something that was uplifting and would give her a happy boost! Chose these as many bouquets contain lilies which give her severe migraines. I paid extra £5 for courier delivery, as it was near Christmas and I wanted them to arrive quickly. The flowers were dismal. Yes they arrived on time, but her initial pleasure on receiving flowers was immediately damped on opening the box. A number of dead or bruised blooms amid a pathetic bunch of flowers that looked nothing like the picture I chose. Admittedly, these are supposedly sent in bud, but that does not excuse the quality of flowers sent. After a few days I contacted Seranata and received no reply. It was near Christmas and I was busy myself, so didn't contact again for further few days, when at last I did receive a reply. Eventually, they agreed to send more flowers, but it was like getting blood out of a stone, and they grudgingly said they would send more as ' this is the season of goodwill!!!!' I chose another bouquet and we waited in hope. Seranata did NOT send the flowers I had requested, but sent the same sort as previously sent out. Not dead, but the flowers were plonked in a box, completely unprotected, and sliding all over the box again, so it is no wonder they arrived bashed and bruised. I definitely will never buy from Seranata again, and I definitely do NOT recommend them. Very disappointed!”

Helpful Report

Posted 3 months ago

“They would not change the door number when we emailed them. Saved up and bought a bunch of flowers and a box of chocolate and it is going to someone else. No help at all from them. Where is the Christmas spirit and trying to help.”

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Posted 3 months ago

“My disappointment with this company is massive. I used them various times without issues and one time when issue occurred (friends found flowers two days after delivery thrown over the fence and soaked) I thought it won't be any problem to resolve this matter. How wrong I was. The company responded they want photo evidence. Hard to do as friends didn't expect the flowers so didn't think of taking photo of them. They are also grieving so I cannot ask them to take a pic, they have other priorities. After I received second response from the company with EXACTLY the same template words, I gave up and will never use them again. They lost a loyal customer”

Helpful Report

Posted 4 months ago

“Very disappointed with the 60 pound bouquet I ordered for a retirement was more like a 40 pound bunch of flower's roses had wilted parts on the leaves all 16 staff who put towards it all said the same so we can't all be wrong never order from them again or recommend. Them”

Helpful Report

Posted 5 months ago

“Placed an order on a Thursday. Friday morning received an email stating my order has been cancelled and I should have my refund within 3 business days. It is now 3 weeks later and I’ve yet to receive a refund. Emails with Customer Service Manager Margaret Reys has been the same message over and over again for 3 weeks now, that she’s handling the issue personally but it has been three times the amount of time the refund is to process as stated on the website and nothing has been done about my refund. !!!DO NOT SHOP WITH THIS COMPANY!!! -2 stars out of 5.”

Helpful Report

Posted 5 months ago

“Very good service. Easy to order. Advised on the delivery of flowers recipients delighted!”

Helpful Report

Posted 5 months ago

Serenata Flowers is rated 3.4 based on 5,921 reviews