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Serenata Flowers Reviews

3.4 Rating 5,921 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

3.4

Based on 5,921 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Serenata Flowers 1 star review on 18th April 2023

Serenata Flowers 2 star review on 30th January 2023

Serenata Flowers 1 star review on 9th January 2023

Serenata Flowers 5 star review on 10th December 2022

642

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the sweeping violet as a gift for my parents wedding anniversary.The flowers looked nothing like the photo. The pot is wicker with no proper support inside. It looked awful and cheap. I complained to customer services and sent photos but they said it is exactly as shown in the advert picture . Waste of £30 , looked cheap and there were no care instructions included”

Posted 1 year ago

“Ordered a pot of flowers ("Blush Euphoria") for my Grandmother's 80th, and paid for pre-1pm delivery. The flowers arrived (delivered by DPD) in a completely destroyed box, which can be seen in the proof of delivery photo. The contents were unrecoverable, the metal plant pot was completely crushed and my Grandmother has had to spend the morning of her 80th cleaning soil out of her carpet. I have, of course, contacted their customer service but they have been not only useless but also quite rude. They agreed to a re-delivery, but have refused any refund including the cost of shipping! They haven't even opened a complaint with DPD. This is despite the pre-1pm delivery option stating that a full refund *and* a re-delivery would be issued. Despite repeatedly asking, they have refused to elevate the issue, not even acknowledging my requests to speak to a supervisor. I now understand why there is no phone number to contact. I've also found that it's not possible to leave this review on their own website. I wonder why...”

Serenata Flowers 1 star review on 5th October 2022

Serenata Flowers 1 star review on 5th October 2022

Serenata Flowers 1 star review on 5th October 2022

Posted 1 year ago

“Flowers not delivered for the whole day, despite notice indicating the specific delivery hour. No information provided about delay. After my inquiry the delivery took place the following day.”

Posted 1 year ago

“I ordered a birthday bouquet for my Aunt, the picture on website looked nothing like the picture my aunt sent me as they looked half the size and very sparse. Delivery time and day very precise but not good value for money”

Serenata Flowers 3 star review on 19th September 2022

Serenata Flowers 3 star review on 19th September 2022

Posted 1 year ago

“Ordered what is described as the 'Love Letter', twenty-four red roses for £39.99 and paid an additional £9.99 for premium guaranteed delivery before 1pm. What arrived was six tiny pink roses with some other weed-like foliage all squashed up in flat cardboard envelope. Do not trust this company to deliver what you ordered for a special occasion. Disgusting, despicable service.”

Posted 1 year ago

“Terrible customer service - flowers vase arrived broken and delivered in pieces to my young daughter (courier was aware). When raising a complaint to Serenata their customer service was appalling - even when escalated to senior manager. Avoid.”

Posted 1 year ago

“Trusting the good reviews I ordered a postbox bouquet two weeks in advance for a Saturday delivery. On the delivery day the status is "in production" instead of out of delivery. I email asking for an update - get a copy&paste response straight from a website that doesn't even address my question. Email again on Sunday - "oh sorry we can deliver it on Monday". An hour later - "oh sorry we'll only have these flowers on Tuesday". If you want your occasion ruined use this wonderful service, who knows, you might maybe actually get what you ordered.”

Posted 1 year ago

“Shocking I was lost for words they sent dead bouquet so after many many emails they sent a new one OMG same state this was £40 I wouldn’t give £5 for the state they were”

Serenata Flowers 1 star review on 2nd September 2022

Serenata Flowers 1 star review on 2nd September 2022

Serenata Flowers 1 star review on 2nd September 2022

Posted 1 year ago

“This company autofilled the incorrect address, when I tried to change this it was not possible, I contacted them 2 days before delivery and they still would not change the address so the flowers are going to the wrong address which I informed them... I asked to either change the address or give me a full refund, they refused both! absolute cowboys, spend your money with a professional company.. you will waste your money like I did with these jokers..”

Posted 1 year ago

“Two of my last 3 orders were not delivered on the due date. Pathetic response completely devoid of any empathy and used terms and conditions on their Website to justify their inefficiencies and uncaring attitude. Appear to employ contractors who are not equipped to carry out simple deliveries. I have given this company enough chances to lift their game but that is the end of it after 6 years of my supporting them. I think their time in the business is limited. AVOID them!!”

Posted 1 year ago

“dreadful experience! dreadful arrangement! flowers absolutely nothing like what is advertised and they were not cheap! I have seen better arrangements at the local supermarket. Dismissive in response! I wished i had looked at reviews before using this company. I see another customer had the same issue as myself who also ordered same arrangement.”

Serenata Flowers 1 star review on 19th August 2022

Posted 1 year ago

“If I could offer a "zero" review I would! The few sparse flowers sent to my friend in her bereavement in no way could justify being called a "bouquet". Here's a picture of "Sweet Serenity" .. Save your money! A con!”

Serenata Flowers 1 star review on 27th July 2022

Posted 1 year ago

“What a joke!! Next day delivery came after 8pm. They were supposed to be for my wife's birthday. The party finished at 6pm!! The company is not efficient and will let you down. Poor business model. Customer services just threw T&c at me. Not even compensation. My wife was left very disappointed! Avoid like the plague! Very poor outfit and not fit for purpose!”

Posted 1 year ago

“I ordered velvet cloud for my mothers birthday. Got an update to say flowers were delivered on the day. However that wasn’t true as my mother checked up till 111.30 pm. Next day the 17 June at 9.00am as she was going out flowers were in the doorstep. The flowers were wilted and looked terrible. It’s not the first time I have sent flowers and the condition is not good. I believe in giving people a second chance but this time was my last. Serenata flowers you need to check the people you send out your orders to and there drivers. Poor service and poor quality of product”

Posted 1 year ago

“Terrible service Wilted flowers Awful customer service Couldnt see from photo they were wilted Just went on with nonsence Avoid avoid”

Posted 1 year ago

“The flowers were well wilted when recieved. They had to be binned. The bouquet delivered looked nothing like the add with about half the blooms. Total waste of money.”

Posted 1 year ago

“You can see from the pictures they did NOT deliver what was paid for. To add insult to injury they lied and said their floral team reviewed the photos, in under 2minutes of my initial email and said everything looks perfect with my order. Bad flowers, bad customer service.”

Serenata Flowers 1 star review on 11th May 2022

Serenata Flowers 1 star review on 11th May 2022

Posted 1 year ago

“Absolutely appalled and embarrassed when I got a picture sent to me of a bunch of flowers I had sent as a gift to a friend. They are the most awful bunch of flowers iv ever seen. All I could do was apologise to my friend for sending something that should have been a lovely uplifting gesture. For 35pound they sent a skimpy bunch of what looks like dead weeds. When I emailed they told me the exact amount of flowers wore in the vase and that to check back in a week!!!!! That they should have blossomed by then. SERIOUSLY that's your excuse for sending a bunch of hideous weeds.”

Serenata Flowers 1 star review on 6th May 2022

Serenata Flowers 1 star review on 6th May 2022

Serenata Flowers 1 star review on 6th May 2022

Serenata Flowers 1 star review on 6th May 2022

Posted 1 year ago

“Received a so called bouquet from serenata for my 60th birthday.dont waste your money,for what was in this so called bouquet I could have gone to the supermarket and bought better for a fraction of the price.spoilt 60th birthday as it made me so angry 35.99 for about ten flowers. Berbers wilted .don't bother thinking you can arrange them to look even half descent because no amount of arranging would make these look good.and yes I do know how to arrange flowers and I'm good atvit”

Serenata Flowers 1 star review on 30th April 2022

Serenata Flowers 1 star review on 30th April 2022

Serenata Flowers 1 star review on 30th April 2022

Posted 1 year ago

“Terrible customer service that ignored my request for a refund for failing to deliver my mothers birthday flowers, stating it was in accordance to their sales policy. Would NOT recommend, so disappointing.”

Posted 1 year ago

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Serenata Flowers is rated 3.4 based on 5,921 reviews