Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.83

4.8 Rating 971 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

Info

4.8

Based on 971 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accurate identification of the correct part. Despatched promptly.”

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“Ordered a small o-ring spare part for a Karcher steam cleaner. Easily solved the problem. Competitive prices, easy online ordering and item arrived on-time, well-packaged. Excellent all-round service.”

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“Part ordered, very reasonably priced, communication very good and delivery prompt too. Thank you!”

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“Excellent service from this company, item received within a couple of days. My broken Karcher is now back up and running.”

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“Very quick and efficient company to deal with. Information supplied on the website helped me to select the correct parts first time, even though there were several versions of the same product. Price was competitive. Overall a good experience and shall use them again.”

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“Prompt service and part fitted well”

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“So far so good ... not received our order yet”

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“First Class Service. Prompt delivery. Extremely helpful staff, would highly recommend.”

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“I have not received my order”

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Good Afternoon, We can confirm your order was dispatched and is listed as leaving the UK on 26th January. Due to Brexit and issues with customs, parcels leaving the UK have been caught up in delays and may take longer than expected to reach their destination.

“I payd extra money for 1 2 days delivery, and I order it Friday, and I don't even received the dispatch mail....soo that is happening? Regards Gabriel”

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Hello, as per our email to you, explaining the current situation regarding customs and Brexit, we have offered to refund your order if you are not happy due to the delays. Under normal circumstances, we would have been able to dispatch your item within the time frame, but unfortunately we have been caught up in the customs issues that have arisen.

“Excellent service, very quick delivery, excellent product plus free postage! Very impressed”

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“The whole process was simple and the part arrived quickly. £15 part saved me having to buy a new £200 power washer. Problem solved.”

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“From Ordering to delivery excellent, I was struggling to find the correct part and asked for some help via their web enquiries Magic they found the part and I received it today on time many thanks but now I have no excuse not to jet wash the drive”

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“After sending the wrong part, I spoke on the phone, and the correct part was sent out straight away.”

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“Easy to navigate website and find correct part for my pressure washer, will definitely use again if i need too.”

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“Great service !”

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“quick and efficient”

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“Very helpful people, good stock of spares and prompt delivery.”

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“Excellent service - friendly and helpful on the phone. The item was competitively priced and was delivered very quickly and was well packaged and as described. Septimus were a pleasure to deal with.”

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“Can’t review as not received the item”

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Thank you for your review. We're disappointed to see that you've given us a 1 star, which, with respect, we find a little unfair. For clarity, you ordered on the 3rd December, using the Free delivery option (Royal Mail 2nd Class, usually dispatched within 3-5 working days.) which was dispatched from us on the same day, 3rd December. Unfortunately, with the current situation regarding COVID, there are times that Royal Mail may be experiencing delays with deliveries to certain parts of the country. We have had customers report 1st Class deliveries taking 3-5 days to receive their item when we've posted the same day. Ultimately, we'd like to thank you for your custom during these trying times, and that you'll be happy with your purchase.

Septimus Spares is rated 4.8 based on 971 reviews