Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.83

4.8 Rating 973 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

Info

4.8

Based on 973 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was lovely and easy to work with Septimus. I received my product on time. However the delivery guy was a bit rude he expect everybody to speak English”

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“Didn’t receive yet pls give courier details. Nazih”

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“Good professional service, fast delivery.”

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“quick delivery”

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“First class help line, with speedy delivery”

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“Once I found the website and identified the machine we had everything was good, the service was good and I got a quick response from your helpline as I resorted to that when initially I could not identify our machine”

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“Delived by promised date and product was cheaper (when including delivery charges) than directly from the manufacturer and other major internet suppliers.”

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“The correct part arrived 2 days after ordering it and my Karcher is fixed Thank you Septimus Spares”

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“Easy to order the correct part and quick delivery”

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“Cheapest price out of the few suppliers stocking the part I needed. Prompt delivery.”

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“Customer service helping me finding the part I needed was excellent. I ordered the part on a Thursday didn't receive notification of dispatch until the following Thursday expecting part to be received in 3 days. Part arrived following day. Part was easy to fit and has sorted the problem.”

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Dear Nic, Thank you for your kind review. Please accept our apologies for the delay in receiving your parts. We would be happy to refund the additional £4.95 postage you paid as the part should have been dispatched in 2-3 working days, and so (allowing for the bank holiday Monday) the item should have been sent out to you by Wednesday at the latest. Our system is integrated with our suppliers which is normally highly accurate. On this occasion the part was sent from Germany and so took a little longer. Please get in touch if you would like us to process a refund. Kind regards Pauline

“Prompt service easy to use parts lists”

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“Jest GREAT service....Many thanks. Would be good to let your customers know what else you actually do . Content of Chelmsford. X”

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“No hassle purchase, just as all transactions should be.”

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“Quick delivery Great amound of spare parts”

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“Quick delivery time”

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“Finding the spares I needed was simple. Payment and delivery of the two items went without a hitch. Good service all round. Thank you.”

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“Ordered spares for karcher pressure washer on 17-Aug-2016 received conformation e-mail 17-Aug paid extra for next day delivery. Received despatached 18-Aug. did not receive order until 22 -Aug. package had delivery date 18-Aug, asked deliveryman why id was delivered late, replied I only deliver packages. now fitted parts pressure washer now repaired 5 Stars for spares supplied 1 Star for delivery service”