Sensu Reviews

4.79 Rating 186 Reviews
97 %
of reviewers recommend Sensu
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Sensu 5 star review on 24th April 2019
Sensu 5 star review on 17th January 2019
Sensu 5 star review on 18th August 2018
Sensu 5 star review on 14th July 2018
Anonymous  // 01/01/2019
Dr. SHAH was highly supportive and informative during the process and bar the sometimes clueless receptionist constantly picked up the slack from any failings that could or did occur. He left me with a fantastic smile and a highly recommended experience of sensu to which i have continually referred them to my friends and family. The atmosphere and understanding of the team was fantastic and if i ever need anymore work to be done i will definitely seek out sensu first. Highly recommend 10/10 Fast Braces 12-13 months in total - perfet smile :)
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Thank you so much for your feedback and recommendations :)
It has now been 6 months since I finished my dental treatment at Sensu (fast braces train track style, followed by clear aligners) and I am so pleased with how my teeth look. I found everyone at Sensu very friendly and welcoming, and the dentists (especially Sarah and Dr Shah), were all really helpful. They did not rush me, and kept working with me to tweak things until I was happy with my teeth. I think they give a really good service and genuinely care about making sure customers get the results they need. Having straight teeth has made a huge difference to my life, more than I imagined, and having braces was the best thing I ever invested in.
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Hi Jessica, that's so nice to hear! Thank you so much. It was a pleasure to provide your treatment :)
Professional, talented and ultimately life changing! I can't thank you enough for giving me the perfect smile. Your staff are ao friendly, helpful and knowledgable. I have nothing but positive comments to say.
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Thank you, Vicky! We're so grateful for your lovely feedback :)
I received invisalign treatment at Sensu. I am very pleased with my results and would 100% recommend Sensu to others. Thanks to the staff!
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You're most welcome. Thank you for your kind feedback :)
I would recommend any friends and families to Sensu. Staff's are nice and polite. Am happy with my results presently.
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Thanks so much, Kalaytu :)
A very professional and friendly dentist. Always manage to fit me in last minute and always on time. They go out their way to make you feel comfortable. Love my straight white teeth!
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Hooray! We're so pleased. Thank you for your lovely comments :)
At my initial consultation Dr.Shah answered all my questions and gave me different options needed for my treatment. I was referred for a second consultation with Dr. Papagalani and I was recommended Damon braces, she had answered all my questions and took the time to develop my treatment plan. Initially I was apprehensive about the small filling needed before treatment as I've never had a filling before so was very nervous, however Dr.Anish did a great job at making me feel at ease & I was in and out in no time. Thank you Sensu team & I'm very excited to start this journey! :)
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Hi Nema, thank you so much, we're equally excited :)
Great service, lovely and professional staff, really happy with my newly-straight teeth.
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Hooray! Thanks so much, Charlotte :)
Very professional and dedicated staff. Good aftercare advice delivered with smiles and genuine care. Appointments brief but never rushed and flexibility re appointment times. My only slight moan was a delayed start of treatment due to no communication and unfriendly reception staff at the beginning. This issue was however quickly rectified and assurance given. Since this time, front desk staff have been brilliant. The dentists are amazing. Thank you for my wonderful smile and renewed confidence!! X
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Dear Hayley, you are most welcome! Thank you for your honest feedback. We're glad that your earlier issues were quickly resolved and that overall you had such a good experience :)
From my first consultation the staff at Sensu have been really nice and helpful. Also during my whole 12 months Invisalign treatment they have been very supportive and professional. The results were amazing and I can finally enjoy my new beautiful smile. I would definitely recommend people to go to this dental clinic.
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Thank you so much! We really appreciate your feedback and recommendations :)
I had a very good experience with Sensu. All of the staff were very nice, and the cleaning and filing of teeth was always a comfortable experience. It was always enjoyable going to the clinic in the very pleasant Wimpole Street.
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Dear Peter, thank you! We're very happy to hear that you've had such a positive experience :)
wanted my teeth nice and straight and white for my big day. Sensu made this happen and i couldnt be more happier with my results. Staff are all friendly, great company.
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Thank you so much for the lovely feedback :)
An absolutely excellent treatment, I'm very pleased with the results. The whole team at Sensu were focused on ensuring great results and that I was happy with the end result. Added to that I can honestly say that the customer care was the best I have ever received from any company for any service at all. All staff members who I saw whether on reception or clinical staff were consistently pleasant, helpful and focused on customer satisfaction. My treatment took longer than expected but at no time did they attempt to rush or complete the treatment before the results had been achieved. I highly recommend them and have done so already to friends and colleagues!
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Hi Geraldine, thank you so much! We're thrilled to hear that you had such a positive experience, you've made our week :)
Appointments were pretty much always at least 5 minutes late. They try to fit too many clients in to one day. I felt I was rushed at the end of the treatment to finish and get out of there. I have two gaps which should have been fixed but we’re most likely ignored to avoid the extra cost and time it would take to fix. The whole experience felt as though they wanted me in and out as quickly as possible. Would probably do better if they cut their client list down and spent more time talking about each individuals treatment and expectations.
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Thank you for your honest feedback. We want you to be delighted with your results so please get in touch and we will organise a follow-up appointment to discuss your concerns. Kind regards, Alice
Very happy with the results of my teeth. I have seen a big improvement in the appearance of my teeth compared to the way they looked at the start of the process. And although the results took a little longer to achieve, It was all worth it in the end. Thanks to all the staff at Sensu Wimpole street branch.
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Thanks, Christopher! We're so pleased and you're most welcome :)
Dear Sensu Many thanks for your care and support during my treatment. I am so pleased and confident with the end results.
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You are very welcome, thank you for your kind feedback :)
Great, professional team. Would definitely recommend.
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Thanks so much! :)
Very professional and clean. And you felt safe and comfortable as each step of any procedures was always explained clearly.
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Thank you for your lovely review :)
I've had a fantastic experience with sensu. From my first consultation all the way through, they've been cheery, professional and all of them feel like they've been invested in the success of my treatment. Can't recommend them enough. Such good value for the result.
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Thank you, Mia! Everyone here will be so pleased to hear your lovely feedback :)
I am extremely pleased with my treatment at Sensu. The staff are friendly and the facilities are very modern and clean. It was never difficult to secure my desired appointment times. Im extremely happy with the outcome and now have a great smile to show it :)
Sensu 5 star review on 18th August 2018
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Thank you so much for your lovely review – and for sharing your fantastic results :)
Sensu is rated 4.79 based on 186 reviews