Sensu Reviews

Name: Sensu
Address: 69 Wimpole Street, London, City of London
Rating: 4.80

4.8 Rating 191 Reviews

97 %

of reviewers recommend Sensu

Company Reviews

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4.8

Based on 191 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and friendly staff. Overall very pleased with my treatment. I would highly recommend this surgery.”

Helpful Report

Thank you so much! :)

“I absolutely loved the experience of getting Invisalign braces in Sensu. From the beginning of my journey to the end I have been made to feel so comfortable and was attended to very well. I love love love the end result of my teeth, it’s everything I imagined it look like and more. My confidence has grown so much and everyone has noticed my shiny straight white teeth. This experience was worth every penny. Thank you so much to the Sensu team, I really appreciate you all.”

Helpful Report

Thank you! We appreciate you too, we're so pleased that you had such a positive experience :)

“I had an absolutely fantastic experience getting my invasalign at Sensu. Every member of staff was professional and caring, working towards what I wanted while guiding the process with their experience. The clinic itself is very clean, comfortable and calm. The after care is excellent - unfortunately my fixed retainer broke on my top teeth (possibly from eating too much crunchy foods!) but I was given an emergency appointment and it was repaired/replaced immediately. Thanks :)”

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Thanks, Emily. We really appreciate your lovely feedback :)

“Really good service and made the experience as transparent as possible throughout. Very friendly and helpful staff ok the desk also.”

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Thank you :)

“The experience was great and I am super happy with my teeth!”

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Hooray! Thank you for your kind feedback :)

“I have always been terrified of dentists from past experiences and always prolonged booking in an appointment because of it. But I could not have been in better hands than with Sensu. Dr Anish Berry was caring as well as calming during my examination. He saw how tense I was but definitely put me at ease. The explanation for my treatment was thorough and left me with not only a clear idea of what needed to happen next but also the comfort that the rest of my treatment will be just like this exam; calm, easy, professional and all at a great value.”

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Thank you so much for your lovely feedback, Megane :)

“Very happy with results. Thank you all for make me feel confident to smile 😁”

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You are most welcome. Thank you :)

“Very good treatment. Friendly team of staff and pleased with the results.”

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Thanks so much :)

“Unfortunately I’m currently to happy with my results. I feel like my teeth should have been filed more but when I requested this I was told it’s better to have bigger teeth which I don’t feel is correct. My tooth on my right side is still too low and has not straightened in line with the top row teeth.”

Helpful Report

Dear Hamda, I'm sorry to hear this. We will contact you today to arrange an appointment to review your results and explore your options. We want you to be delighted with your new smile. Best wishes, Alice

“Excellent service. I’m very pleased with the results!”

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Hooray! Thank you :)

“Really nice staff, always helpful and accommodating. Braces were a really good fit, much better than anyone else I know who's had them done elsewhere. Opening hours were a godsend for being able to get all the treatment done at a convenient time to me.”

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Hi Melody, that's great to hear. Thank you so much :)

“Exceptional customer service from all, a lot of detail to care. The clinical team explain things clearly without the use of jargon and consistently go above and beyond to provide expert care. All praise to Dr. Kia and her associates. New reception staff member is also very kind and welcoming.”

Helpful Report

Thank you so much for your lovely feedback. We'll make sure this is shared with the whole team :)

“Very happy with my results and the service was excellent from beginning to end :)”

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Hooray! Thank you :)

“Very professional staff and they know exactly what they doing for your care. I love the result of my teeth😁. Good and lovely place and friendly people. Very quick response to the email when you want to reschedule your time of appointment. Would definitely recommend to other people.”

Helpful Report

That's so lovely to hear! Thank you so much :)

“Great service! Very professionally, I've never had any problems with my treatment. I've now finished my invisalign trays and I'm very happy with the end results. Would highly recommned, the packages that they offer too are worth the price as so much is included.”

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Thank you so much for your lovely feedback :)

“Amazing service, so happy with the results!”

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Hooray! Thank you :)

“Fantastic personal service. Always wanted to make sure that I was happy throughout the process!”

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Thank you, Shenay :)

“The Sensu team was great. My treatment was never rushed and my concerns were always addressed. I love my new and improved smile.”

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Thank you so much for your lovely comments :)

“One of the best decisions I ever made was choosing Sensu as my dentist. All the staff were professional, friendly and super helpful. My teeth weren’t great to begin with, and now I have extremely straight white teeth! I honestly can’t recommend Sensu enough, any worries or concerns regarding your teeth give them a call for a consultation, you won’t regret it.”

Helpful Report

Thank you so much! Your lovely comments mean the world to us :)

“At the first consultation the end result seemed very promising, however I wish I had considered other options before coming to this dental surgery. Every appointment you see a different dentist, so any concerns or questions get swept under the carpet. For example I still have teeth slightly overlapping at the front, a female dentist said it was down to the shape of the tooth and that it could be altered during reshaping. However, at my reshaping appointment I had a different dentist and it was never done. Furthermore, I still have gaps in my teeth from where they have been filed down and the teeth haven't moved properly and are still slightly overlapping. It just seems that when they appear 'straight' they are finished. Again I said to a different dentist that I wasn't fully content with the end result but it was just brushed off. To my surprise I was given a form to sign by reception to accept that I was happy with my end result and was never asked by any dentist. I told reception that I wasn't happy to sign it and she said to speak to the dentist. By this point I gave up. I also had problems with my fixed retainer which I had to explain at every following appointment, so I assume it was never noted. Overall the experience wasn't great and I'm not happy with the result.”

Helpful Report

Dear Lucy, I'm very sorry to hear about your experience. We will give you a call today to see how we can put things right and agree a plan of action. Best wishes, Alice

Sensu is rated 4.8 based on 191 reviews