SEGBO Reviews

Name: SEGBO
Rating: 4.08

4.1 Rating 478 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 478 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 234 4665

Email:

support@segbo.co.uk

Location:

United Kingdom

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product great service! Thanks again.”

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Posted 3 years ago

“We've had great Service We have had our segboard for little while my boys love it.”

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Posted 3 years ago

“What a buy and bargain, the segbo has to be the best gift for a long time my son has had hour's of fun on it thanks Segbo”

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Posted 3 years ago

“daughter loved it but grow out the go art very fast charger broke with in a few months had to get new 1”

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Posted 3 years ago

“Great product, thank u, boys love hoverboard.”

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Posted 3 years ago

“I purchased it in June 2020 and was informed it would be next day delivery , then they claimed that due to Covid it would take about a month but they would gift me £15 for the inconvenience- which I thought was brilliant - but we never received the £15. After a month of my son using it there was a fault where it was tipping backwards and I emailed at least 25 times about the issue and uploaded videos , eventually they said to send it back BUT I had to pay the return cost ( just under £20) . It took over 3 weeks to come back and now it seems to have another issue , it now tips forward and makes you fall! The customer service is shocking , they take a long time to respond and then they repeat there responses so it could days a week to actually have any question answered. I would never ever recommend this company to anyone. I’m just hoping that - due to me filling in a review I can win back the £200ish that I paid for the board and kart!”

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Posted 3 years ago

“From start to finish the service was great , product fantastic as was the price . My grandson has now had this for a year and is never off it .Hours of fun . Best present I have bought .”

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Posted 3 years ago

“Really happy with purchase, quick delivery and at such a reasonable cost for segbo and cart”

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Posted 3 years ago

“I looked about for defeats for my kids this Company was great had an issue with one but they changed it straight away. Would recommend 100%”

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Posted 3 years ago

“Customer service ..second to none. Price ...perfect Delivery .........rapid Returns and refund... no idea as haven’t needed to ask.......👍”

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Posted 3 years ago

“Needed a replacement front tyre for my sons hoverkart. Couldn’t believe the price and thought that was just the tyre, then the whole assembly turned up. Great price and really happy with the speed of delivery. Definitely use SEGBO for all future parts or even new toys! Not for me... obviously!”

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Posted 3 years ago

“What a fantastic product! we have had so much fun my daughter would love her own xxxx”

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Posted 3 years ago

“Great product, good quality, fast delivery and my boys loved themx”

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Posted 3 years ago

“I really like my scooter , but unfortunately the wheels are too small and is dangerous when you are riding to much bumps I had to stop all the time or slow the speed. Any advice maybe I can swap for another one with bigger wheels?”

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Posted 3 years ago

“We had to wait over the expected time but as it was during lock down no1 it was fine. When I spoke to Customer Services they were helpful. So far no issues and my son loves it!”

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Posted 3 years ago

“THE VIDEO I UPLOADED OF THE FAULT WAS NEVER LOOKED AT BY THIS COMPANY AND THEY NEVER OFFERED AT ANY TIME TO HELP RESOLVE THE ISSUES THAT I HAD WITH MY DAUGHTERS HOVERBOARD WHICH STOPPED WORKING A FEW MONTHS AFTER I PURCHASED IT. REFUND NEVER GIVEN, STILL, WON'T ALLOW YOU TO UPLOAD PHOTOS OR VIDEOS TO SUPPORT YOUR CASE WITH THIS REVIEW - WHY OFFER THAT OPTION THEN......?! NOT SURE WHY YOU HAVE 100% SATISFACTION GUARANTEE STICKER AND WARRANTY STICKER ON YOUR WEBSITE, I AM TOTALLY CONFUSED BY THIS COMPANY. I am leaving this review again because Segbo have sent me another automated email giving me yet another opportunity to WIN MY MONEY BACK by leaving a customer review. I will keep my fingers crossed and hope that we win a new Segbo in the competition draw to replace the faulty one that we purchased, my daughter was so upset when it stopped working. I am so disappointed with the lack of after-sales support from this company. I purchased a Hoverboard and Kart for my 9-year-old Daughter for Christmas in November 2019. It broke in March 2020. The Segbo Support Team responded to my first message and advised me to carry out a master reset which I tried but unfortunately, it didn't rectify the problem. I sent a video of the fault to Segbo but they said they couldn't play my video attachment. Segbo sent me a link to upload my video via wetransfer.com. I uploaded the video and was sent an automated email response from transfer.com informing me that they would email me as soon as Segbo had downloaded the video file. They also said that the video file would only be stored for 7 days, Segbo did not download the video. I sent further messages to Segbo and they replied once more stating that they require the customer to email either a video or images that demonstrate the issue that has been reported. Without this, they won’t be able to move forward and resolve the issue. I uploaded the video again to wetransfer.com but Segbo did not download it for a second time and are now ignoring all my emails. I have just noticed further down it says 'Would you like to add photos or videos? Strengthen your review by uploading photos & videos.' Ironically there is no option to add photos or videos at any point in the review process. The Consumer Rights Act of 2015 came into force on 1 October 2015. The First Six Months:- If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise. During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was. If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product. The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement. I VERY MUCH LOOK FORWARD TO RECEIVING ANOTHER AUTOMATED EMAIL FROM YOU SO THAT I CAN LEAVE ANOTHER ONE STAR REVIEW FOR YOU. FINGERS CROSSED I WIN YOUR COMPETITION FOR A BRAND NEW HOVERBOARD HOPEFULLY WITH NO FAULTS THIS TIME.”

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Posted 3 years ago

“Great buy and good service great value for money . Great service on time .”

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Posted 3 years ago

“Good service when i ordered but have had to return the device a couple of times for repairs. Turn is good and process is simple but costly”

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Posted 3 years ago

“Having had a really bad experience with another company I was really impressed with the service received from Segbo. Kept up to date with delivery date and the product is amazing. This was a present for my grandson and he has had so much fun with it that there is no tread left of the kart wheels. He has been the envy of all his friends. Would highly recommend.”

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Posted 3 years ago

“Quick delivery very happy grandson looks great fun to use might get on myself”

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Posted 3 years ago

SEGBO is rated 4.1 based on 478 reviews