SEGBO Reviews

Name: SEGBO
Rating: 4.08

4.1 Rating 478 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 478 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 234 4665

Email:

support@segbo.co.uk

Location:

United Kingdom

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They brought the order forward by 1 month”

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Posted 2 years ago

“Pity they are illegal to use on roads and pavements so can only be used on private property”

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Posted 2 years ago

Hi, It's frowned upon to use a Hoverboard in busy public places; however, you can use your Hoverboard on paths and parks as well as private property! Kind Regards, Customer Support Team

Posted 2 years ago

“Load of rubbish, battery from new did not last very long. Now out of warranty, battery is completely broken, and they do not provide replacement batteries. I would advise to buy elsewhere.”

Helpful Report

Posted 2 years ago

Hi, We're sorry to hear that you have experienced an issue with your item. If you're no longer covered under warranty, you can always use our highly recommended Inspection Pack Service to get your item reported! To start this process please drop us an email. Kind Regards, Customer Support Team

Posted 2 years ago

“This is the worst company I have ever had to deal with they had my Hoverboard for nearly a year and still send it back broken do not use them otherwise don’t say I didn’t warn you”

Helpful Report

Posted 2 years ago

Hi, Thank you for your email We're sorry to hear that you're no happy with our service. We always aim to resolve an issue under warranty to a high standard and as quickly as possible, so if this standard hasn't been met, please email us so we can investigate further in to it for you. Kind Regards, Customer Support Team

Posted 2 years ago

“Customer Service was amazing, called to check what was in stock as left it late to get a birthday present..... ordered it at 14.00 and was at my house by 8am the next day on a Saturday. Son absolutely loves it, quick to charge and lasts about 40 mins continually. Thank you, would definitely recommend.”

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Posted 2 years ago

“The kids love it! Even the big ones! Really quick and very easy to drive. Highly recommend!”

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Posted 2 years ago

“Great product and service. My daughter loves it. Thank you, v.happy!”

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Posted 2 years ago

“Do not use this company. We purchased a segway for my son's 7th birthday but it arrived with a juddering fault. After-care if there is a fault is non-existent. If you can get through to them, they will ask you to return the product, claim to have fixed it then send it back, ignoring any request for a refund, replacement or acknowledgement of responsibility. They also do not respond to formal complaints - which we sent 11 months ago and has not been acknowledged. I believe they are a sham company having most recently returned the product 8 months ago which they neither acknowledged or refunded. In the end, I have had to ask my bank to pursue them.”

Helpful Report

Posted 2 years ago

Hi, We're sorry to hear that you experienced an issue with us and are unhappy with the service that you have received. We want to clarify that our procedures always align with Consumer Rights laws. We're very sorry to hear that you did not receive responses within an acceptable time frame, and we'll endeavour to always respond within our SLA in future. Kind Regards, Customer Support Team

Posted 2 years ago

“Extended delay waiting for my order of two Segbo's to arrive but it was well worth it when they arrived, Very pleased with both of them and the kids just love them. We had an issue with one of the Velcro straps for one of the Karts but it was replaced quickly without any fuss.”

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Posted 2 years ago

“Long delay with our order, communication was very quick and helpful. Alternative offered for quicker delivery. We decided to wait and the item was delivered in time for Christmas. Super bit of kit!”

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Posted 3 years ago

“Excellent Christmas present for my kids! Arrived on time and have played on them every day since! Great value too!”

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Posted 3 years ago

“Lovely product. Was a bit late arriving but really happy with purchase. Thank you”

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Posted 3 years ago

“Items came on the exact day u said they would and my grandsons had the best Xmas day ever😁 best present I’ve ever bought them 😊”

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Posted 3 years ago

“The best Christmas present ever, made my little boy very 😃 happy , thank you SEGBO”

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Posted 3 years ago

“We bought a Hoverboard and Kart bundle for my daughters Christmas present. It arrived on time and really well packed. We had one very happy little girl on Christmas Day, she uses it daily round the house and loves playing music through it. Would recommend Segbo.”

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Posted 3 years ago

“Ordered one hoverboard and two carts for my Grandchildren for Christmas (one already had a hoverboard). Great service. Delivered i great order and on the date expected. Communication with company excellent and great to have something delivered without problem to Jersey. Thank you.”

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Posted 3 years ago

“My daughter loves her hoverboard and cart, really good quality and a month in we’ve had no issues. Delivery was a little slow but we where advised of this upon ordering and we were updated regularly. Overall really pleased.”

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Posted 3 years ago

“Excellent service. On time, great communication. Great value for money. Highly recommend. I have a very happy little girl (and daddy 🤣)”

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Posted 3 years ago

“Cushty xmas present for my son , well pleased with it quality product And lovely design on the segbo board only criticism is the straps that connect the kart to the board could probably be a bit better as in design/ function apart from that spot on”

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Posted 3 years ago

“My 8 year old loves his hoverboard (my skirting boards don’t however) he picked it up really quickly and was desperate to get outside on it on Christmas morning! Best price I found for the Segbo hoverboard and go kart, 12 month warranty is an added bonus. Only problems we seem to have is with the Bluetooth speaker and the music sometimes dropping out, when it’s in range. The handles on the go kart have also scratched the seat from moving them up and down. But other than that great product and great service, was kept informed about delivery and times.”

Helpful Report

Posted 3 years ago

SEGBO is rated 4.1 based on 478 reviews