Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,013 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,013 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 10th October 2021

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arrival of my first order of 2 single sheets and pillowcases, I thought your items were of excellent quality, good size, well sewn and nice soft feel. I in due course recommended them to friends and placed more orders for sheets, duvet and duvet cover. Sorry to say that although I wash all my linen with care and usually end up giving items away because I am tired of them, a few months down the line I have found your sheets have gone bobbly, I cannot remember this happening with any other bed linen except some cheap ones that I bought in a sale one time and also quite a number of threads on the dandelion duvet cover are breaking away. The duvet we find is still good. Considering the price paid for the items and the amount of time that I have had them before they have gone shoddy I would not now recommend your product.”

Helpful Report

Posted 5 years ago

Good Morning We hope that you are having a lovely day so far! We are so very sorry to hear that the sheets you have bought from us are not wearing as well as they should do. I will be in touch today to sort this out for you. Kind and Comfy Regards Jodie

Posted 5 years ago

“The reviews for the throws were really good as were the reviews for the store. I wanted the throws to smarten up two sofas for christmas. They arrived quickly, they were well packaged. They were so thin. I know they were for a bed, but even for a bed there was no weight or body to them, not much more than a heavy cotton sheet or thin blanket. I used them because it was christmas, but one already has a hole. I would not recommend for a bed, definitely not for a sofa. If it had not been for christmas would have seen them back.”

Helpful Report

Posted 6 years ago

Hello L.Compton We are so so sorry to hear this. These throws are lightweight, but if you are not over the moon with them we would be happy to sort this for you, especially as one has a hole. We will be in touch next week to see what we can do. Have a weekend and a happy new year, Molly

Posted 6 years ago

“Ordered Navy striped sheets, which were expensive, so was very disappointed when they arrived and the colour was more like a charcoal grey. Asked for an RMA and was told I'd have to pay the return carriage, even though they were not as described. Eventually a Collect+ returns label for up to 2kg was received by post. The goods weighed 2.2kg though, and were refused by the Collect+ agency! I had to go all through the procedure again to get another label that was suitable for up to 5kg, and return to the Collect+ agency counter. Even when the goods were back with Secret Linen, a week later, the firm had to be chased up before a refund was received. I daresay they can, and do, do better most of the time, but this has put me off shopping another time.”

Helpful Report

Posted 6 years ago

We are so sorry that you didn't like our Tiny Stripe, we know that colours are difficult to match online. Also sorry that the free returns label that we sent didn't cover the weight, we will watch out for that in the future. We received you parcel back with us and refunded the parcel within 24 hours, Thanks so much for sending it back. We hope that we see you again soon Kind Regards Molly

Posted 6 years ago

“Whilst the service, packaging and delivery of my order was very good. I was disappointed with the quality of the "cotton"? fabric of the duvet covers and matching pillow cases and not the cotton I was expecting at all. If I had know the poor quality I would not have bought them. I will not purchase again.”

Helpful Report

Posted 8 years ago

Thanks for your time on the phone today. We're so pleased you've decided to keep the bedding. Do let us know if we can help with anything else.

Posted 8 years ago

“The ordering and delivery was excellent. I ordered the denim strip grey duvet, coordinating sheet and pillow cases(260 thread count) It advertise 'Using a denim weave, you can really see the pattern and texture in the fabric' in reality means the duvet cover and sheets and cases felt rough/course to the touch. Washing did not soften the fabric either. The linen, washed according to instructions, came out very creased and a gentle low setting tumble dry did not manage to soften or reduce the creases either. I love the colour and design, for me it is a shame on the texture and quality of the cloth. http://www.secretlinenstore.com/denim-stripe-dove-grey-duvet-cover#o34DMiLsRYmrJ0wa.99”

Helpful Report

Posted 8 years ago

So nice to talk to you Bernadette, great to get to the bottom of the problem and get this all sorted for you. We are sure that the exchange will be perfect. Merry Christmas, Molly and Harriet

Posted 8 years ago

“Beautifully packaged and presented but I was so disappointed as the colours were so different from the photos online. i realise that they are not mass-produced items but the bedding I received was in no way the lovely vibrant colours which I saw online.”

Helpful Report

Posted 8 years ago

Hi Samia. We're really sorry to hear that. We will have another look at the images on our site. We don't want to misrepresent the products and find colours online one of the hardest things to get right. If you wish to return the items, then please do let us know. Very best wishes Harriet

Posted 8 years ago

“Read this before buying Great marketing and lovely presentation but; *samples are free however very small and difficult to tell if suitable. *Quality is ok but not worth the price tag *There should be a warning on the packaging not to remove as it cannot be returned/refunded if you do. Difficult to see it through the ribbon and polythene. Launders no better than other less expensive linen. All in all a real disappointment.”

Helpful Report

Posted 8 years ago

Hello Joyce. We're sorry to hear that you weren't happy. We would like to resolve this for you and will be in touch shortly. Very best wishes, Harriet & Molly.

Posted 8 years ago

“I received my goods and two were not what I wanted so I followed the inst,ructions to return them. To date I am still waiting to hear how I should proceed...I need to know where to send them back”

Helpful Report

Posted 8 years ago

Hi Sara I'm terribly sorry, we don't seem to have received any correspondence from you regarding your return. We've left you some messages and emails are bouncing back. Perhaps you could call us on 01243 606 245 and we will happily get the return arranged for you. Very best wishes Harriet

Posted 8 years ago

Secret Linen Store is rated 4.9 based on 8,013 reviews