Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,013 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,013 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 5 star review on 10th October 2021

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time as mentionned and very good packaging.”

Helpful Report

Posted 2 years ago

“The quality of the fabric is really good but sometimes the pictures do no reflect colour hues correctly”

Helpful Report

Posted 2 years ago

“good stuff”

Helpful Report

Posted 2 years ago

“Very happy with service, and product seems very good so far”

Helpful Report

Posted 2 years ago

“Good quality products quick easy service will shop with you again.”

Helpful Report

Posted 2 years ago

“Colour perfect and texture reminiscent of my youth. Love love love the linen. Looks so expensive”

Helpful Report

Posted 2 years ago

“Happy with all aspects”

Helpful Report

Posted 2 years ago

“Love the products I have purchased and delivery and contact always prompt. It's not the cheapest of places and some lines are limited ie colours I would like, but quality is great.”

Helpful Report

Posted 2 years ago

“Very nice fabric but a bit overpriced”

Helpful Report

Posted 2 years ago

“This is my second set of bed linen from Secret Linen so I obviously like it! I find the colours quite hard to predict though”

Helpful Report

Posted 2 years ago

“Delicious bedding - I can't wait to go to bed and struggle to get up (even more than normal!)”

Helpful Report

Posted 2 years ago

“I love my new duvet cover and pillow cases. The linen feels like such good quality and looks so lovely on my bed. The only downfall for me was that although I bought a king-size cover for a king size duvet, there is about 20cm extra material at the top and 20cm extra material at the side which I find frustrating as my duvet moves around in it. But other than that I love it.”

Helpful Report

Posted 2 years ago

“Great service and returns policy. Products come wrapped perfectly and look like special gifts. I’ve had mixed experience with the products themselves - a quilt I absolutely adore and has transformed my bed to a haven; another very thin, showed every crease, looked cheap as soon as put on the bed and had to be returned,”

Helpful Report

Posted 2 years ago

“Lovely valance and matching pillow covers. Would recommend”

Helpful Report

Posted 2 years ago

“I appreciate the packaging”

Helpful Report

Posted 2 years ago

“I am a fan, but your palette of colours for the past season hasn't been to my taste. I expect I will be back soon.”

Helpful Report

Posted 2 years ago

“Very satisfied with all my several purchases and delivery well signposted along the way! Thank you”

Helpful Report

Posted 2 years ago

“We’ve found that the duvet covers and pillow cases are a little roomy. We also bought 200 count pillow cases to used underneath as “protection” and 400 count for “outside” if that makes sense — it would be useful if the labels carried an identifying mark to help during laundry day as they are almost impossible to distinguish!”

Helpful Report

Posted 2 years ago

“I am a long standing costumer and I love your company, your customer care is one of the best I’ve experienced when I had a rare issue. At the moment personally I’m struggling for choice, as linen (Flax fibre) for bedding is not an option for my household and the bold colour and patterned choices you started with seem to have dwindled, only temporarily I hope. Hopefully there are more deep opulent colours similar to Polly Spice, Magnolia Red, Leafy Turquoise, Fern Deep Purple bedding, in the pipe line to adorn my bedrooms. Kind regards Alison”

Helpful Report

Posted 2 years ago

“I loved the duvet cover and pillow cases I ordered.”

Helpful Report

Posted 2 years ago

Secret Linen Store is rated 4.9 based on 8,013 reviews