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Secret Linen Store Reviews

4.9 Rating 8,013 Reviews

97 %

of reviewers recommend Secret Linen Store

Company Reviews

Product Reviews

4.9

Based on 8,013 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 10th October 2021

Secret Linen Store 5 star review on 26th August 2021

Secret Linen Store 5 star review on 20th August 2021

Secret Linen Store 5 star review on 19th August 2021

Secret Linen Store 5 star review on 19th August 2021

Secret Linen Store 5 star review on 19th August 2021

Secret Linen Store 5 star review on 17th August 2021

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent and friendly, but I am very disappointed with the linen pillow cases I bought. They had a very unpleasant smell when I unwrapped them. I washed them immediately which got rid of the smell, but it was only then that I realised how course the fabric is. I have bought linen bedding elsewhere for a similar price and that fabric is much smoother and gentler on the skin. I am doubly disappointed because your range of colours is fantastic and I was looking forward to choosing more linen.”

Posted 3 years ago

“Lovely packaging, all very beautifully presented. Shame about the quality of the actual linen.”

Posted 3 years ago

“Haven’t received half the order yet”

Posted 3 years ago

Hello Sue Thank you so much for taking the time to review your order with us. we are so very sorry doe the misunderstanding - as you have ordered some our our amazing Good as Goose pillows, there will be a little delay on these as they were made to order, but i can see that your order was shipped and delivered to you - we hope you are as snug as a bug in your new bed. Kind and Comfy Regards Jodie

Posted 3 years ago

“Our item feels scrtachty. We ordered a 600TC fitted sheet which wasn't cheap expected it to feel amazing but we were very dissapointed.”

Posted 3 years ago

“I ordered a fitted sheet for a European sized bed. The sheet was advertised as fitting European bed but it is much too big! I do not recommend this product, nor this site.”

Posted 3 years ago

Hello Frederique Thank you so much for reviewing your recent order with us... ... we are so very sorry to hear that the sheets are not quire fitting the way they should, we will be in touch to get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“The service and delivery was as expected. Unfortunately I'm not as happy with the bedding set. Looked lovely when it came, once washed and ironed, it looks permanently creased and gets even more creased once slept in. The fitted sheet is also a very loose fit, which again just looks untidy.”

Posted 3 years ago

“Beautifully packed and very happy it came with so little plastic. Initially I was super happy with my purchase but after my first use I have noticed bubbling on the fitted sheet (something I usually get on woolen jumpers from friction). This has never happened to any of my other sheets. It is also way too big. Maybe I accidentally received the wrong size. A bit disappointing.”

Posted 3 years ago

“I ordered two items and one has been delivered. I have asked by email when the other will be delivered but have received no reply.”

Posted 3 years ago

Hello Costa We are so very sorry to hear, this, please forgive us. I have just had a quick look and can see this order was shipped at the end of October. We will be in touch with you to get to the bottom of this. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Dear Molly & Harriet, I was very happy with the packaging and the fabric, But there is an issue with the pillow covers, the flap inside that supposed to hold the pillow in place in the cover is too short and the pillows are constantly coming out of the cover, I ordered a duvet cover and 3 pillow covers and im using it in different type of pillows, and the same happens with all the pillows. My Flatmate ordered from you before and he had the same Issue and mentioned but I decided to order the pillow covers anyway. Now I need to buy pillow covers from a different provider. Im very dissatisfied with this considering the price of your product. The ones I ordered are also listed as “Black” but in reality they are dark grey, I like the fabric but it is misleading. I thought taking the pillow cover to someone with a sewing machine to fix them for me. I really was expecting a top quality product when I ordered from you. Not very happy with this.”

Posted 3 years ago

Good Morning Carols Thank you so much for taking the time to reveiw your recent order with us. Oh no we are so very sorry to her this, please forgive us. We have changed increased the size of the envelope closing on our pillowcases, these are coming through from production, so we are getting there slowly but surely. i will be in touch with you later today to see if we can get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Pillow does not meet standard I expected. Ordered a firm pillow and it is far from it. Pretty disappointed in all honesty. Understandably longer wait due to COVID which is absolutely fine.”

Posted 3 years ago

Good Morning John Thank you for taking the time to review your recent order from us. oh no we are so very sorry that the Divine Duck is not has firm as hoped. As this is 100% Duck Down, it will be a softer firm die to the nature of the fill - as this has not got any feathers for structure so to speak. We will be in touch with you to chat this through. Kind and Comfy Regards Jodie

Posted 3 years ago

“Ordered on October 1st, delivered on October 28th. Of the four items only one was correct, now have to wait in to have the correct items delivered (how can it only take 4 days to get the correct items delivered this time, when it took four weeks initially?) Not a great first experience.”

Posted 3 years ago

Hello Ken Thank you so much for taking the time to review your order with us. We are so very sorry to hear that a couple of your items are not the ones you ordered, please forgive us. I will be in touch with you soon to make sure that we get this sorted the quickest way we can. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Disappointed you don't have the throw I want in stock.”

Posted 3 years ago

Good Morning Valerie Thank you for taking the time to review you experience with Secret Linen Store. We are so very sorry that one of our throws is not available, we are so very sorry. We are waiting for a few deliveries to come in to make sure we have all we need. I will be in touch with you today so we can let you know when the item you would like is available to order. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Lovely website to navigate, easy to order but sadly very disappointed with the bed llinen of sheets, duvet covers and pillow cases as the fabric is very coarse and rough feeling- not at all the soft high quality I was expecting- especially given the price... really wanted to love them but I don’t.”

Posted 3 years ago

“I ordered pinstripe linen in pale grey and duck egg. The grey looked lovely on the bed but sleeping in them was not as I expected. The stripe is slightly raised so gives quite a rough feel . After a week on the bed and I noticed sevel pulled theads on the sheet and duvet cover. I am really dissappointed in this expensive bedlinen is not as I wanted. I have not opened the duck egg and considering returning it is for our guest room so dissappointing as I have been looking for this look and colours for a while.”

Posted 3 years ago

“Disappointed, the fabric very thin and could see through it, blush pink colour very wishy washy and patchy in place, like an old tea rag, had pay £8.50 to return them through Hermes.”

Posted 3 years ago

“Refund amount was not correct”

Posted 3 years ago

“After several weeks waiting I still have yet to receive my order (which according to customer service was supposed to be part delivered today?) so not super happy yet to be honest”

Posted 3 years ago

“The quality of your products are wonderful and I really wanted to put that you are Excellent BUT I still haven’t had my refund for the curtains. I have emailed you and left a message on your answer machine, with no response from yourselves. I want to say that I’m going to order bedlinen and curtains when we move but if I don’t get my refund shortly, I sadly won’t be doing that. Thank you Mandy Hill”

Posted 3 years ago

“Delivery times not quoted when you order did not expect to have to wait 3 weeks. Only confirmed after payment has been made. Throw delivered is different colour to that shown on the website. Linen bedding very good.”

Posted 3 years ago

Hello Colin Thank you so much for taking the time to review your recent order with us and taking the time to chat with me. We are so very sorry to hear that the Sintra was not quite right for you - i will have the returns label sent across to you. All of our Bedding items will take around 3 weeks to get to you as these are made to order just for your bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Quality ok, but customer understanding very poor. By second delivery expected same discount and free of charge delivery , because you did not had the item in stock.”

Posted 3 years ago

Hello Hendrick Thank you so much for reviewing your recent order with us. We are so very sorry to hear this, please forgive us. We can of course have this sorted out for you now - if this is the case on your next order, please let us know and we can get this discount applied at the time of the original order and sort the delivery. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

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Secret Linen Store is rated 4.9 based on 8,013 reviews