“I thought my order and therefore contract was with Seated Furniture. Where does Costcutters UK fit in? How can I write a review for a company / organisation I didn’t know I was dealing with?Your relationship to Seated Furniture should be on their website so consumer can gain better understanding. Also disappointed in that delivery of order seems to be responsiblity of manufacturer. I was expecting Seated Furniture to supply the item themselves. I have no idea when my order will be delivered.... in answer to that question I was told I should receive a communication from manufacturer 48 hrs in advance... when? This week, this month?? Not really a Happy customer, hence poor rating”
“Had to chase order, then was told the ordered spec would be different from what was offered and what I had paid for. Cancelled order as spec was inferior to what I ordered, no reduction was offered for lower spec either. Disappointed as had to chase to be told this. It was a birthday gift so time limit on order, now missed deadline and order cancelled. Awaiting refund .. pointless exercise! If I was made aware earlier could have gone elsewhere and be in time for birthday gift.”
“Had a lovely women called kelly help me out sorting out a pram for me thank you so much .you went above and beyond for me when you did not need too and I thank you so much for that what a great lovely lady you are xxxx”
“Hi, Immediately after placing the order I noticed the products cheaper elsewhere. I notified seatedfurniture (providing a link to the cheaper offer) and requested the price match promise. I also sent another email with the same request to the person that sent through the order confirmation. I have yet to receive a reply”
“Very mixed service. Company accepted my order and payment for an item shown on their website as in stock and available in 3-5 days. When it did not arrive I was told the item was no longer available and shouldn't have been shown. Kerry in Customer Services very efficiently obtained an offer of a suitable more expensive replacement for the price I had paid and relayed the assurance dispatch would be in time for the date I needed it. Unfortunately the item was not sent when promised and would have missed my deadline if it had not been for Kerry's continual efforts to badger dispatch and the courier company. It eventually arrived right on my deadline. The product seems fine, but the errors in advertising and dispatch were highly inefficient and stressful, saved only by exceptional support and concern from Kerry!”
“I was pleased with the communication about the status of the product I ordered. The delivery was timely and the person who delivered it was professional. I am pleased with the product and the company.”
“Called before ordering to check item was in stock as it was needed urgently. It was confirmed that it was in stock & was next day delivery so I placed my order. When it didn’t arrive I called you & was told the item wasn’t in stock & that you weren’t doing next day delivery. Now I have had to source the item from another supplier which has caused me a delay I was trying to avoid.”
“Their customer service is non-existent. I phoned them twice (at 9.15 and 10.30) to discuss the availability and delivery of a chair that I saw on their website; both times I was told the sales colleagues were busy but would phone me back. No one phoned. None of the five suppliers I contacted that day demonstrated such carelessness. I bought a chair from another company.”
