“I am surprised that this company has asked me for a review when (a) I haven't received my purchases yet and (b) I haven't been given a delivery date.”
“When I placed the online order for a garden bench, your website quoted a lead time of 4-6 weeks. The following day, I received an email saying that the actual delivery date would be 10 weeks! I felt this to be misleading and unacceptable. I consequently canceled the order and now await a full refund.”
“I feel your website should be more up-to-date it let me order an item then I’ve got to email it’s out of stock till June if that was on the website I wouldn’t of ordered the item”
“Got to this shop through a cash back app but never got the cash back. In the app they are saying they have sent the complain forward but nothing happen.
the chair I bought is also not so good as expected.”
“I found the website through a generic search for a product. h
However, the website was easy to navigate around and the purchasing process was excellent.”
“I placed an order, chased it by email and online chat until I had an order confirmation the next day. It gave me 24hrs to confirm the details, which again I requested the ETA/dispatch date. The reply was 'we receive it at the end of the week and it'll then be dispatched for delivery next week'. Given it was ordered showing that it was in stock, I requested cancellation and refund. The response came back ' it's already been dispatched'. Completely ignoring my request for cancellation within the 24 hour order acknowledgement time frame which was given.
Very poor administration and service on this occasion”
