“I've been going to Sean Hanna for haircuts the last last couple years and have had great experiences, but had the worst experience today.
My hairstylist was Dan (Canary Wharf). He was less friendly and more rough with my hair than the usual stylist, which I ignored as it wasn't such a huge deal. Part way through my haircut, I mentioned that my hair was short, and shorter than I had expected - he immediately got very defensive and confrontational. I didn't even say it was a bad haircut or that I hated it. But at this point he kept trying to defend himself and say he had done exactly what I asked for, and also became condescending, asking me if I knew where my collarbone was and asking me to point this out to him (so he could prove he had done exactly as requested). I found this to be very aggressive. When speaking to the manager, her first reaction was also to defend him, rather than to understand my point of view and how her customer felt. It felt like the first assumption they have of their customers is that the customer is wrong. After a few minutes of me explaining what happened, she concluded that me and Dan's personality clashed but I felt she wasn't very apologetic about the way I was treated.
To be honest, I didn't have an issue with the haircut, even if I was hoping to have my hair slightly longer, I wasn't going to make it a big deal, but the way Dan responded really upset me and I left the hair salon incredibly unhappy and shocked by the treatment I received.”
“Erin - Seanhanna Canary Wharf. Erin did a lovely balayage for me. She is very attentive and gave me two consultations before colouring just to understand what I wanted to achieve exactly. I have very dark hair, but she totally toned down the redness in my hair and gave me a ashy golden brown balayage, looks settle and elegant, just the way I wanted. Thanks for the amazing service.”
“first time having my hair done in a seanhanna salon, so so happy with my hair cut as it was cut dodgy previously, absolutely loved having Courtney from Worcester park do my hair! Definitely coming back!”
“I had a wash and blow dry with Olivia today at Canary Wharf branch and had a wonderful experience. Olivia was very helpful on giving me advice on how best to maintain my hair. She was very professional and I had a relaxing time. Most important of all my hair looks wonderful.”
“Loving my new hair cut. Experience with Dan at Canary Wharf was really great. He was quiet friendly and helpful from start to finish. I wanted something that is easier to manage and also makes my face look slimmer. He suggested a cut to suit my lifestyle with a 6 month old. Really happy with the service and definetely coming back.”