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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,939 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, very efficient and professional. Will be returning to this branch again for sure.”

Posted 1 day ago

Thank you for taking the time to leave us such a nice review!

Posted 10 hours ago

“The customer service received by both Laura and Hayley is excellent. They helped me choose a pair of glasses that suited me perfectly.”

Posted 1 day ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 day ago

“Lauren and her OA colleague at the branch in Hoddesdon, Herts, have been superb, from the moment I walked into the branch to browse for new glasses until I collected them this morning. Both were very friendly, professional and extremely helpful. Ami, the optometrist listened carefully to my concerns and offered practical advice throughout the eye examination. I cannot fault the team at Scrivens at all and they are a far cry from their major competitors on the same high street. The final cost of my glasses may be a little more expensive, but it has been well worth paying just a few extra pounds to receive a brilliant customer service.”

(Hoddesdon) - Posted 1 day ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 day ago

“Can't book an appointment on your website”

Posted 1 day ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 day ago

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

Posted 2 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“Kind, caring , professional, fun.”

Posted 2 days ago

Thank you for taking the time to leave us such a nice review!

Posted 2 days ago

“The team at the Oldbury branch are helpful and approachable, I won’t go anywhere else for my eye care. The Optometrist I saw recently was thorough, knowledgeable, patient and made sure she covered every point that I was concerned about before I left. The appointment wasn’t rushed and she made clear recommendations, really happy with my experience.”

(Oldbury) - Posted 3 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Oldbury!

Posted 2 days ago

“I was warmly greeted by Georgina and the optician. I was seen on time with very little waiting time and my optician was very friendly and put me at ease immediately. She was very efficient and thorough and explained everything clearly and proffessionally. I needed new glasses and Georgina was very helpful. I suppose the only downside is the price of new glasses, but it's the same at any Optician practice. At Scrivens, you always feel like you are being given a personal service, I higjly recommend them.”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“I've always received excellent care and customer service when coming for an eye test in Chipping Norton and the last time was no exception. All members of staff are so friendly and helpful and make you feel like a valued customer. Thank you.”

(Chipping Norton) - Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 days ago

“Very helpful and welcoming. Always happy to help.”

Posted 3 days ago

Thank you for the kind words!

Posted 2 days ago

“Lovely friendly staff. Explained my chosen and prices”

Posted 3 days ago

Thank you for the kind words!

Posted 3 days ago

“MR LATEEF BALOGUN THE OPTOMATRIST WAS SO THOROUGH I HAD RETURNED FOR MY EYE EXAMINATION AND NEW PRESCRIPTION GLASSES TO SCRIVENS KNOWING FULL WELL THEY USED THE OLD METHOD UNLIKE SPECSAVERS ONLY GAVE ME 2 LINES TO READ THE LETTERS ASKED ME TO PICK A OR B IS CLEARER ON REPLYING A, EXPECTING FOR MORE LETTERS TO READ, ENDED AND WROTE THE PRESCRIPTION, I KNEW THEN THAT WOULD BE WRONG SO I RETURNED TO SCRIVENS”

Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“Friendly helpful staff,thorough eye test and advice”

Posted 3 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“Thorough, lots of information shared and a concern addressed at eye appointment time regarding my ear even though it wasn’t booked. We feel thoroughly looked after.”

Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

“Professional and pleasant experience”

Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“Nice and good service, thank you”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 days ago

“All staff were extremely friendly and polite to myself and my wife while she was waiting for me”

Posted 3 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“Excellent service. Quick response when receiving your glasses”

Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“Excellent service from all the staff in willenhall. All are professional and friendly. Front of shop service, excellent was Sophie, Rose, Matthew,and then keira the audiologist. All a credit to your company”

(Willenhall) - Posted 4 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Willenhall!

Posted 3 days ago

“I had an appointment this morning (Sat 13th) at your Gosport Branch and must say how delighted I was with the service I received from the young lady Audiologist. How very polite and attentive,and very proffessional, a credit to Scrivens.”

(Gosport) - Posted 5 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 days ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,939 reviews