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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,956 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my mum aged 88 to have new hearing aids. To start with the audiologist was lovely but as the appointment went on the audiologist became quite short with us and then rude. She wore a mouth mask which made it very difficult for my mum to hear her. I am not sure why she didn't wear either a transparent one as working with deaf people or a full face! This all resulted in the appointment getting close to 45 minutes and she really just ushered us out in a rush and didn't explain how the new hearing aids worked fully. All very unprofessional and disorienting for such an elderly person. We wont be returning to see that audiologist again even though we are very keen to have the hearing aids adjusted. Now we cant get an appointment for a month just to have them adjusted. Very poor service.”

Posted 1 year ago

Hi Kayla, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Measured my eye sight wrong twice. I Asked for refund and wont let me have a refund. When i asked for speak to manager they also wont let me talk to them. This is at sheffield branch. Poor customer service”

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Why is your shop in Tewkesbury GL20 5JR always closed? I visited today, shop closed up. Sign on door saying closed Monday (yesterday) but no mention of it being closed Tuesday (today) I can't be the only customer to visit today and feel annoyed surely. Its very disappointing as I needed my new glasses adjusting as they are very uncomfortable on my nose, Gianni has already tried to adjust them twice. Appears the shop is struggling. Are Scrivens about to go bump?”

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“My last dealings with Scrivens will be exactly that. Having paid over £600 for glasses, which turned out faulty, the replacement glasses, also faulty. I’m now waiting for yet another replacement.”

Posted 1 year ago

Hi Ray, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“BEEN A CUSTOMER FOR OVER TWO YEARS PAID NEARLY £3000 FOR HEARING AIDS, CUSTOMER CARE HAS BEEN DIGRACEFULL OF LATE HAVE BEEN WAITING FOR 2 RECHARABLE BATTERIES FOR 7 WEEKS NOW HAVING PAID £60 FOR THEM.YOU RING AND HAVE TO LISTEN TO AWFULL MUSIC AND NO ONE ANSWERS SO GIVE UP.NEVER WILL GO BACK TO SCRIVENS”

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Disgusting service waited over 4 months on a diabetic eye screen list called myself today to be told they stopped doing it in Sept, not a call nothing to let me know service poor”

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Genuine question, what has happened in your Tewkesbury shop? The new staff appear disinterested unless you are spending £££££'s as my wife found out! I was ignored for over 5 minutes when I entered the shop, granted they were serving others, however no eye contact, no offer of a seat, not even a smile - it is just rude. Atmosphere didn't feel friendly or warm anymore. After 5 minutes I walked out. Not missing much as my wife had her eye's tested there recently and the new manager smelled like he'd smoked 100 fags before serving her and called her the wrong name twice. She was to polite to say anything whilst there. You need to sort it out, it is a small town and people talk.”

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Avoid this place all together. All thought it was 7 months ago I had my new glasses from that place I went back as my lenses were not 100%. After a new check-up my lenses were slightly different. They offered to change the lenses if I paid again. You must be having a lough. That's some service for you. So, I wasted £400 on two pairs as I had a pair of sunglasses as well.”

Posted 1 year ago

Hi Freddy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“After spending many months and nearly £1400 on digital aids…I finally got the appointment to have them fitted! The audiologist (Clacton on Sea surgery) was extremely rude, I was met by him saying he had rang earlier to cancel as my aids were not there. After ringing the shop where he thought they were…not there…picked up by another branch assistant…rang her…she had gone on holiday after picking up the aids and not contactable! He then stated he ‘was pi**ed off! Tried for 9 times to get hold of head office/ customer services, waiting nearly 30 minutes in all to be told the customer service manager was not to be disturbed. So, terribly upset by rudeness, loss of money, no aids and no contact with Scrivens. If you are reading this please go elsewhere and save yourself such stress!”

Posted 1 year ago

Hi Lynn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Refused to give me my pre booked eye test as i was still under 4 YEAR medical care....who were the ones who asked for the eye test in the first place.”

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Branch of Birmingham at 41 Corporation St, Birmingham B2 4LS is rubbish. Change appointment from time to time but no notice inform me of cancellation. Waste my time, my daughter has eye checking over three weeks, promise 10 days to pick it, over three weeks now. No one contact me. After I urge for it, confirm me to come on 9 Sept. 8 Sept, I call it again but replied that no appointment made for me. How crazy is this branch!”

Posted 1 year ago

Hi Janet, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“My elderly mother (who is profoundly death in one ear and poor hearing in the other) had an appointment today, your team called and cancelled last minute, she couldnt hear or understand the message, and when we turned up at the appointment we were told the room was hired and no contact details at all. I took the day off work and we cant get through to anyone on the phone- terrible service!”

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I was referred to Scrivens by my GP as they had a clinic in the surgery. In the end, this was not possible and I had to go into the local branch instead. The consultation was fine and I was supplied with new aids which were an improvement on my old ones. However, when I needed a follow up, the problems started. First, the branch did not have an audiologist. I was advised I would be informed when one was found. This never happened. Eventually I got so frustrated that I complained at the surgery. An appointment was made for me, but was cancelled by Scrivens at very short notice. Since then, 3 more appointments have been made and all cancelled the day before. Unfortunately, as an NHS patient, I am tied to Scrivens for 5 years. Looks like they are happy to take the cash. But not provide the service.”

Posted 1 year ago

Hi Robert, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Was refered by NHS to Scrivens to supply replacement hearing aid, Was not contacted by Scrivens telling me this and it was only after 5 weeks and a return visit to my doctor for an update an appointment was arranged. Was told the ear moulds would be ready in 2 to 4 weeks. Its now 8 weeks later and still no sign of them.”

Posted 1 year ago

Hi Paul, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“My Mother is registered Blind and has hearing issues meaning she required an appointment with Scrivens She has waited 8 weeks for the appointment at Langford branch only for it to be cancelled the day before Now she has boon told she needs to wait another 8 weeks and attend a surgery farther away She is very upset at the way this has been handled It is shameful that Scrivens are treating an elderly disabled lady with such disrespect”

Posted 1 year ago

Hi Jeffrey, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“I WILL NOT BE RETURNING TO THIS OPTICIAN, AS I WAS TOLD AN OUTRIGHT LIE AND MADE TO FEEL LIKE A FOOL.THE STAFF ARE FINE, VERY FRIENDLY, BUT THE PARTICULAR OPTICIAN AFTER GIVING ME A NEW PRESCRIPTION,THEN SAID I DID NOT QUALIFY FOR AN NHS VOUCHER, WITHOUT EVEN CHECKING MY DETAILS, SO I WILL NOT BE RETURNING THERE.”

Posted 1 year ago

Hi Miriam, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I had my usual optical test and decided to try varifocals as an alternative to my normal 2 pairs of glasses for reading and distance. I had extra coatings for scratch and light reflection and bought insurance. There is a cooling off period in case varifocals don’t suit you which I found to be the case and had started wearing my old glasses. I got in touch with scrivens to discuss the change and they said to come into the shop to discuss etc. In the meantime I lost the varifocals and advised them if this. They then told me I’d need to replace them before I could change back tp 2 different pairs which seemed strange as I didn’t want varifocals and they continued to say by the time the replacements came back I’d be out of time to change them to 2 pairs. Well, what a position I’m in now with no new glasses and have paid out such a lot. This is disgraceful, They’ve made it impossible due to their timings when it’s not my fault it takes them that long to replace what I didn’t want anyway.. I’m going to trading standards and hope this is resolved. I have since contacted them on 2 occasions and they say the same as above and now have stopped responding to me !”

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Well that's me, won't go near scrivens again. Totally useless disorganised outfit. It's a shame because there are some good people there, but organisation is diabolical. Kevin”

Posted 1 year ago

Hi Kevin, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“My Mum received absolutely horrendous service at your Tewkesbury store last week! Where are the usual knowledgeable, understanding staff? No one knew what they were doing, all they seemed to care about was how much money she would spend! She has never been quoted or charged that much previously at Scrivens for varifocals, why so much this time? Also the man that served her smelled very strongly of cigarette smoke, which was very very off putting. We took her to Boots down the road today, what a difference, clean, professional and spent much less then we were quoted at Scrivens this visit! Unfortunately my Mum and our extended family will not be back any time soon!”

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“If I could give zero stars I would. Not only did Scrivens break my glasses when fitting them but then they just gave them back to me broken and would have left it at that if I hadn’t threatened to take them to court at which point the manufacturer stepped in and gave me a replacement frame. Avoid due to very poor aftercare and customer service.”

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,956 reviews