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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,933 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, helpful staff. Felt like a safe environment in Covid times.”

Posted 3 years ago

Hi Anne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Pleasant staff good choice of frames.”

Posted 3 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Excellent service. I felt my eyes were taken great care of and I was given a number of contact lens options to try as my eyesight has improved since my last prescription. The optician really spent time to explain how the various options could work for me, including associated costs.”

Posted 3 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Very Friendly Service, felt at ease & comfortable with the tests”

Posted 3 years ago

Hi Derek, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I enjoy their service it’s efficient and professional”

Posted 3 years ago

Hi Bambo, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“I had my vision checked and new pair of prescription glasses made by Scrivens. The glasses caused some problem with me and they suggested me to have a new eye test. As it turns out the first optometrist was not proficient enough and had made the wrong prescription. The redid the glasses with new prescription with no additional charge and this new pair are perfect.”

Posted 3 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“generally very good Was told to wait 3 to 4 weeks for my glasses. Waited 5 weeks then had to phone to ask where they were only to be told oh! we have them waiting for you. very pleased with the prescription and the resultant glasses.”

Posted 3 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“A very pleasant and informative consultation”

Posted 3 years ago

Hi Anthony, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I emailed your central website but no reply. You need a general email that is not relating to treatment as it was a compliment to Bina for her excellent treatment of my elderly parent. Very patient and thorough. The cm service by the sales team is always good but there needs to be a wider selection of products. Not enough brands. It would make me go to a competitor.”

Posted 3 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience. We’ll pass your comments onto the appropriate department for you.

Posted 3 years ago

“I thought the service was very good, and the assistants We're kind and very helpful.”

Posted 3 years ago

Hi Mrs Franklin, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“As always everyone I met at Scrivens was professional, knew their job and was kind and approachable. I have no hesitation in recommending Scrivens and in fact I have done so.”

Posted 3 years ago

Thank you for the kind words! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“The staff are all polite, friendly and helpful. I appreciate the help I was given when choosing frames.The shop is very clean, and the staff are very diligent with the coronavirus procedures.”

Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Persuaded to purchase glasses I didn't feel i actually needed. Costing even more money which I really couldn't afford to. The after care is faultless.”

Posted 3 years ago

Thank you for your review. We really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Very satisfied”

Posted 3 years ago

Hi Lewis, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Very thorough process for choosing glasses. Only issue was not full info given on UV reactive lenses, leading to a wrong decision to have them. Returned to branch and could not have had better service. Manager and other staff listened, accepted mistake and replacing glasses at no cost to me. Excellent.”

Posted 3 years ago

“Very thorough process for choosing glasses. Only issue was not full info given on UV reactive lenses, leading to a wrong decision to have them. Returned to branch and could not have had better service. Manager and other staff listened, accepted mistake and replacing glasses at no cost to me. Excellent.”

Posted 3 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“After dissatisfaction with another eye test, I decided on a second opinion at Scrivens. Good comprehensive test and very happy with general service of staff.”

Posted 3 years ago

Hi John, Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I was very pleased with help I received when getting new glasses.Still getting used to them.”

Posted 3 years ago

Thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“The consultation and prescription process were both fine but it did take rather a long time to get the new lenses fitted to my existing frames.”

Posted 3 years ago

Thank you for taking the time to leave us a review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department for you.

Posted 3 years ago

“Helpful and friendly”

Posted 3 years ago

Thank you for taking the time to leave us such a nice review!

Posted 3 years ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,933 reviews