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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,956 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Optician service fully satisfactory. Hearing test is poor - in that no effort is made to find out if the customer might have wax in their ears, so inhibiting hearing. Hard to take Scrivens seriously on hearing.”

Posted 5 years ago

Thank you for your feedback. We'll ensure that your comments are passed on to the appropriate department.

Posted 5 years ago

“A mix of very good eye test/optician, and poor ‘’front of house’’ service [including calling me in to collect my spectacles when only one of the two pairs were available —inspite of explicit request to the contrary] -and the usual, completely unfeeling and completely un-meant ‘’I can only apologise—it must have been a computer glitch......’’”

Posted 5 years ago

“Over priced and take too long to produce spectacles”

Posted 5 years ago

Hi Rod, thank you for your feedback. We'll pass your comments on to the customer care team who will investigate this for you.

Posted 5 years ago

“Friendly, Polite Staff who were Very helpful. I've given a 3* Star Rating due to the limited choice of Glass Frames.”

Posted 5 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 5 years ago

“Fantastic service Wonderful optometrist - very thorough Great prices on frames Extortionate prices on lenses - almost broke the bank!”

Posted 5 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 5 years ago

“the quality of frames most unsatisfactory. Broken twice recently causing delays with repairs therein. .Mill Hill branch staff do their best. .”

Posted 5 years ago

Hi Isaac, thank you for bringing this to our attention. Your comments have been passed on to our Customer Care team who will investigate this for you.

Posted 5 years ago

“eye test very thorough. Disappointed in price saw the sign outside in the morning saying eye test £15.00. Once home decided to book online managed to get in today but when I paid it was £30.00! When I asked about the sign saying £15.00 the gentleman said I needed a voucher, No mention of voucher on sign!! Don't think I will be returning to choose new glasses”

Posted 5 years ago

Hi Helen, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 5 years ago

“the eye test was good and thorough, the glasses arrived as per agreed date, however the actual appointment was about 40min late as there was a new computerised system in operation or not as it seemed, causing very long delays, not good in fact very poor nobody seemed to know what to do, phone calls here there everywhere, and still l waited.”

Posted 5 years ago

Hi Robert, thank you for bringing this to our attention. We'll be passing your comments on to the appropriate department for you.

Posted 5 years ago

“The staff in the shop are great, but you need to expand your choice of frames that you hold in store. Personally speaking, I'm not interested in looking at frames online and then ordering them in to the shop. This takes too long. I want them available in the shop for me to view at the time I'm told I need new glasses. Other opticians have much more choice and are usually more affordable. I'm unlikely to get my next pair of glasses from Scrivens.”

Posted 5 years ago

Thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 5 years ago

“Whilst being eternally grateful to the actual opterimist who carried out my sight test and in so doing noticed that I had a detached retina, which resulted in my needing two operations, thus saving my sight, I was disappointed that Scrivens refused to fit my prescribed lenses into a favourite old pair of frames that I had, resulting in my having to chose an inferior set of frames at a cost of nearly £100.00. I went on to purchase a much better quality pair of glasses on-line at a cost of only £35.00”

Posted 5 years ago

Hi Andrew, thank you for your feedback. We've passed your comments on to the appropriate department.

Posted 5 years ago

“Optician was very efficient and gave me confidence that I would finish up with improved vision. Unfortunately, this was not matched by the rest of the team as both pairs of glasses were made to the wrong prescription. Doubt if I will use Scrivens again.”

Posted 5 years ago

Hi Roger, thank you for your feedback. We've passed your comments on to the Customer Care team who will investigate this for you.

Posted 5 years ago

“I was told I would get an email when my specs. would be ready but I never recieved one . So in the end I went in and was told they had been there a day or two. This was not good as I had paid up on the day of consultation.”

Posted 5 years ago

Hi Mr Tropman, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details, they will investigate this for you.

Posted 5 years ago

“The Optician has been for some time now very good at his job. The sales team are more overpowering and lean to wards intimidation by following up the most clever worded fishing offers. ie rewards that are not applied.”

Posted 5 years ago

Hi David, thank you for your feedback. If you could email customercare@scrivens.com with more detail, we will investigate this for you.

Posted 5 years ago

“The optician was very veey good but I was so disappointed with the fitting and service I received regards my glasses. I’m still very dissatisfied as the lenses are thick and I paid to have them thiner. Because of the ill fitting i chose another pair but it was only pointed out that the edge would be thicker not the whole lense or I would have chosen a different frame. Also in hind sight I should have had the cash I paid for thinner lenses refunded. Regards Robert Moore”

Posted 5 years ago

Hi Robert, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details, we'll investigate this for you.

Posted 5 years ago

“Reception staff quite standoffish, not particularly helpful Optician I saw was lovely and very informative Glasses and lenses quite expensive”

Posted 5 years ago

Thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 5 years ago

“My glasses took a very long time to arrive”

Posted 5 years ago

Hi Emma, thank you for your feedback. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 5 years ago

“I have been a customer of Scrivens (Leesons) for a number of years. It is the first time I have not been completely satisfied with my glasses. I had an eye test in August 2017 and new frames and lens but I found a problem with the varifocal I considered them not to be in the correct position having to keep lifting my head up and down to be able to see correctly. I did go back to Leesons and told them about it, they tried to adjust them but they did not improve. I decided to purchase another pair of frames with just the bottom half magnified particularly for computer use. Again these were not satisfactory. I had a second eye test in May this year again buying new frames and changed lens but I am struggling again with the range of the varifocal and still consider them to be wrongly placed, having to move my head about to be able to focus on a subject. Unfortunately I am considering changing my optician. Can I say I also had my hearing tested there and was advised on hearing aids. Can I say the service was impeccable and Simon could not do enough to make sure my aids were correct and suited my purpose.”

Posted 5 years ago

Hi Kath, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team who will investigate this for you.

Posted 5 years ago

“I feel that customer service could be improved.”

Posted 5 years ago

Hi Maureen, thank you for your feedback. If you could email customercare@scrivens.com with more details, they will investigate this for you.

Posted 5 years ago

“The eye test was very thorough but a 6 week delay waiting for glasses to return from having new lenses to my old frame was diabolical .”

Posted 5 years ago

Hi Brian, thank you for bringing this to our attention. We'll pass your comments on to a our Customer Care team who will investigate this for you.

Posted 5 years ago

“Great lenses. Delighted with the clarity of my vision. Poor frame choice working through all the various makes on line made me give up. Used my old frame from another optician. Very concerned that when I need a new frame I may not find one in the shop I would be very sorry to not be able to use Scrivens.”

Posted 5 years ago

Hi Marion, thank you for bringing this to our attention. We'll pass your comments on to a our Customer Care team who will investigate this for you.

Posted 5 years ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,956 reviews