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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,939 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with care. The technician was helpful cheerful and a voice very clear to my hearing impairment.”

Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“Halesowen Branch Excellent service Helpful and accommodating Would recommend”

(Halesowen) - Posted 2 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 weeks ago

“Amazing customer service. Kind and thoughtful staff. Nice comfortable branch with great choice of glasses.”

Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“Everyone in the Tilehurst was so lovely and welcoming, straightforward test, answered questions, were happy to help choose frames or let me browse”

(Tilehurst) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tilehurst!

Posted 2 weeks ago

“very straightforward”

Posted 2 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 weeks ago

“The team Scrivens in Lymington are all amazing and go out of their way to make you feel special and valued, exceptional customer service.”

(Lymington) - Posted 2 weeks ago

Thank you for the kind words! We’re so happy your visit at Lymington went so smoothly!

Posted 2 weeks ago

“Most of the staff ok apart from one who was very abrupt and clever attitude. I had to return my glasses twice. I left the there. I will going to another opticians..wont be this place again...😕”

Posted 2 weeks ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 weeks ago

“Thank you very much for fixing my glasses today, very kind, they’re not falling off anymore!!”

Posted 2 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 weeks ago

“The Staff were more than helpful, they were courteous and kind. The Audiologist, Aasiyah Chhadat was excellent and very knowledge able and very patient with a very pleasant personality. Would definitely recommend Scrivens.”

Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“I have been a customer at the Heanor branch for several years. Some members of staff have changed in that time but they all have one thing in common. They are all very pleasant and helpful. However, more importantly, they get the job done properly and ensure that I am happy. On my most recent visit, mid March '24, that familiar friendly welcome is still there. A big THANK YOU to you all.”

(Heanor) - Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“The staff at Mill Hill were so helpful, especially Ami Kotecha who was so kind, helpful and patient.”

(Mill Hill) - Posted 3 weeks ago

Thank you for the kind words! We’re so happy your visit at Mill Hill went so smoothly!

Posted 3 weeks ago

“Good professional service, excellent products, very helpful and easy to get things like batteries and tubes in aftercare.”

Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“As always a friendly smile on entering the premises and nothing too much trouble. Every step of the eye test explained to me. Thanks to all the staff at the Poulton-le-Fylde centre.”

(Poulton) - Posted 3 weeks ago

Thank you for the excellent review! We’re so happy your visit at Poulton went so smoothly!

Posted 3 weeks ago

“Service was top notch, friendly, considerate, nothing was too much trouble. Staff & optician are knowledgeable, patient and relaxed. Watched them assist an elderly customer while I was waiting, who was confused. No judgement or rush, they were respectful and went above and beyond to help. Shame they can't compete with price at other top optical providers, or I'd definitely be back.”

Posted 3 weeks ago

Thank you for the kind words!

Posted 3 weeks ago

“Excellent service - so thorough and patient. The team at Bourne End have been there for some time and really know their customers. I went to a large chain competitor around a year ago and all I can say is that it is very good to be back with Scrivens. Quality care and advice.”

(Bourne End) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bourne End!

Posted 3 weeks ago

“I highly recommend Scrivens as the Team are so helpful, cheerful and professional.”

Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I haven't got my glasses yet, but all I can say is the staff in the Sheffield Orchard Square branch were very friendly and helpful. It's years since I had an eye test and my previous experience (not with Scriven's) was a waste of time and money, so I was a little apprehensive, I needn't have been, I felt completely relaxed and in good hands in the shop. The prices didn't seem bad, and I didn't have a long wait. All in all, so far so good.”

(Sheffield Orchard Square) - Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Very pleased with the service provided by professional team”

Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Excellent , friendly and professional and would recommend the Hearing care service. ( Bourne Branch, Lincolnshire).”

(Bourne) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Friendly staff very willing to help Knowledgeable and professional optition. A map included in the email would be really helpful showing location as even with Google maps is wasn't easy to find if you don't know the area. Luckily a local lady showed me the ally way to go down but I wouldn't have spotted the shop sign unless she had helped me.it did add to the stress.”

Posted 3 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 weeks ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,939 reviews