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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,934 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff friendly and helpful. However it has cost me a total of £387 to finally get glasses I can use. Bifocals are not suitable for using my iPad so after paying extra to have first pair altered I have had to buy a second pair of glasses for using the iPad. Last year at another opticians I had 3 pros glasses for half the price.”

Posted 3 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Hi. My first and only hearing test at 87 years. Rather strange at first, took a while to get accustomed to the "new" sounds but worth the effort, made me realise what I had lost. Could not have had better service and after care. Will pass the message onto others who just turn the TV up. Cheers, James Youell (Crawley)”

Posted 3 years ago

HI James, thank you for the kind words! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“You are trying and well attending to me ..I wish to back to your store again.. the Doctor that attend to me is very very good and she knows how to deal with client with a good manner and the manager there is okay because he has customers skill..the only things I want to say that my lenses is bit dack and freeze but I can't come back and laughing the complain because am going away for my holiday..but am using the one I got from specsavers now..thanks .”

Posted 3 years ago

Hi Olasunboh, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Wife had her eyes checked. Optician said you just need a small tweak. Cost overall about £300.Get a phone call a week later asking for another £60.There mistake glasses didn't fit no photochromic finish. Very poor service.”

Posted 3 years ago

Hi George, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I’ve already completed a review. I feel quite upset with Scrivens on the basis when I brought my glasses I was not made aware of the offer which was on at the time. A none customer told me, when I queried it I was told only the manager could make the decision. I rang again after the bank holiday and was told only head office could make the decision if I should receive the offer, the offer which I should have been advised of at the time of me buying my glasses. I was phoned and told as a “goodwill jester” I would be given the offer!! My concern is as a valued customer I should have been given this offer, not as a goodwill jester, but because I had brought my glasses at the time the offer was on.”

Posted 3 years ago

Hi Christine, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We’ll pass your comments onto the appropriate department.

Posted 3 years ago

“Got my prescription wrong and was without my glasses for about 5 weeks, Was given compensation, matter resolved satisfactorily”

Posted 3 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Having spent close to £1000 in past two years I am hoping that the glasses I collected yesterday are more satisfactory, I am going back on Thursday to have any adjustments. none of your opticians could find any thing radically wrong with my sight' nor could New cross eye department A&E, all they can see are dry eyes and cataracts in their early stages.”

Posted 3 years ago

Hi John, thank you for your review. We appreciate you taking the time to share your experience with us.

Posted 3 years ago

“Eye test went ok, but not a great deal of choice in small ladies glasses. Very few colours to choose from. I was disappointed.”

Posted 3 years ago

Thanks for sharing your feedback, it helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“My recent purchase was in February and I'm still.waiting for my new contact lenses!”

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Very disappointed at how long it took to receive my glasses .Otherwise I was happy with the service received”

Posted 3 years ago

Hi Clare, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Whilst my actual Eye Test this year & last was excellent. It was noticed during my Eye Test that the Prescription from last year had been processed on the Lenses incorrectly. That was obviously the reason that they seemed strange & caused me to have a fall. I had been back to the Shop a couple of times last year about this, but was fobbed off ! The Optometrist came out with me into the shop & after pointing out the mistake on previous prescription, she asked them to sort it out. So, the young lady re-checked the fitting of existing frames, made notes & started totting up £'s cost. When she got to £350+ I asked if I had to pay all of that? When she said Yes, I said forget it, left the establishment & do not feel inclined to return ever! I doubt this review will be Published 🤔”

Posted 4 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Very good option and eye test was 1st class but the after sales wasn't as personal as previously felt in store. Will definitely think twice when next due about this.”

Posted 4 years ago

Hi Pete, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 4 years ago

“Disappointed is all I can really say. First eye test failed, second reading test failed, various suggestions made, no improvement - bearing in mind that the first eye test was towards the end of November 2019! It was mutually agreed that I could have a refund nearly THREE weeks ago and I am still waiting for it to happen. But - you gave me a hearing test that I didn't want, but apparently it is compulsory... Please can someone return my money.......”

Posted 4 years ago

Hi Glenis, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Service is good, but finding price a bit expensive”

Posted 4 years ago

Thank you for taking the time to leave us a review!

Posted 4 years ago

“Get your equipment working properly”

Posted 4 years ago

Thank you for letting us know about this, your feedback helps us get better. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Shannon was great,an assest to scrivens however, sue who conducted the eye test is not, she needs to accept that she is rude, I am a wheelchair user, nothing wrong with my brain, she never made eye contact and spoke over me to my husband asking questions about me. However, when Shannon took over the sale she was fantastic. I will not go to scivens if Sue is there”

Posted 4 years ago

Hi Carolyn, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 years ago

“feel i could have been given better advise”

Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue for you.

Posted 4 years ago

“I was advised to have reactolite lenses, and did so, paying £350. However, I found them very difficult to cope with. My vision was poorer and I was plunged into darkness when I felt unsafe, and my colour perception was poor. I had to return and buy more glasses with plain glass. I did receive a letter saying I would get my second pair at a 'special price', but found this did not apply to me. A very costly mistake!”

Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Overpriced for glasses and not much choice”

Posted 4 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 years ago

“Lovely friendly staff and calm environment. Having purchased adult glasses and a pair of child glasses we were told they would be in store in just over a week. Unfortunately when we went to collect them were we told no one could check the child’s glasses for a further 8 days at our local branch or 7 days at another branch, 13 miles away. We were not told about the delay when booking the appointment or when we were at the appointment. We could have bought the glasses elsewhere given there are another three opticians on the high street. Perhaps not an ideal choice for kids glasses due to inconvenience of too few optometrists to fit the glasses once in store.”

Posted 4 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,934 reviews