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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,933 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment I walked in to leaving All the staff was very professional. I was assisted by Wendy who was very helpful and knowledgeable when I was choosing my frames. I left a very happy customer”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Eyes originally tested on 24 February and it is now 6 April and I am still waiting for my sunglasses (order comprised one pair of glasses and one pair of sunglasses). The optician made an error with my original eye check and after waiting 3 weeks for my glasses (told it would be 2) I had to have my eyes retested and the glasses were returned to the manufacturer for correction. After a further 2 weeks I was told my glasses were ready but on arrival at the store (Hamstead village) I discovered that my sunglasses were not ready and nobody could tell me when they would be. I appreciate mistakes are made but I would expect an effort to be made to correct the mistake but at no time have I felt any sense of urgency from the store in putting right Scrivens error. When I complained at the poor service the manageress did apologise but seemed irritated with me (having spent over £600 with Scrivens!). Very poor service and no real effort made to put right Scrivens error quickly.”

Posted 1 week ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 week ago

“My husband had a hearing test with Abi Warrington in Portsmouth branch What a credit to your company. She was professional and very caring. I can’t praise her enough”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Just had 6 monthly lens check at Cotteridge Branch. Always good service and first class helpful - special thanks to Marie as always. BUT Scrivens what have you done to the branches following your refurbishments….. not good, why have you inserted a podium it’s looks like a political speech is about to start. In my opinion this layout is not customer friendly, in fact it’s very cynical and clinical. Re think again and please change back - not a good look to customers entering the shop”

(Cotteridge) - Posted 1 week ago

Thank you for the kind words! We’ll pass your comments on to the appropriate department for you.

Posted 1 week ago

“All I would say some of your staff need better training. Even though I had an appointment I was treated like someone who had just walked in off the street and the receptionist decided she was going to tell me what was wrong with my hearing aids, even taking them apart in front of every one in reception and getting me to put them in. I had told why I was there, it was almost like she knew better then the trained expert that I had my appointment with. It was demeaning and embarrassing”

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“Very pleased with last hearing test you did. Finding it generally a much longer wait to receive tubes and batteries than my previous years with hearing care from the NHS. Only once did these arrive as quickly.”

Posted 1 week ago

Hi, thanks for your rating! If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 1 week ago

“Excellent service , first time used Scrivens will definately use again”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“I have been going to scrivens since I was 2 years old and they are friendly ,helpful and kind members of staff.”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“I visited your store in bearwood last week.Im very pleased with the service that I receive from Scrivens Opticans Abbie and Michelle was very helpful.Will return to this branch in the future 👍🏻”

(Bearwood) - Posted 1 week ago

Thank you for the kind words! We’re so happy your visit at Bearwood went so smoothly!

Posted 1 week ago

“Excellent service & while experience. Extremely knowledgeable staff & customer care. Very through eye test. Extremely happy.”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“On my last visit I was very impressed with my eye test with Nikki. She was so helpful and thorough. Daniel Craig was also very helpful.”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Professional care from great staff in the Altrincham branch”

(Altrincham) - Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“The team at the Feltham Scrivens branch, led by Dipesh provides exceptional service. Lea assisted me and was extremely helpful and friendly, Shilpa performed my eye test and I had great results with crystal clear glasses. Overall the team's attentiveness and professionalism make for a truly pleasant experience. I highly recommend this optician for anyone seeking top-notch service.”

(Feltham) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham!

Posted 1 week ago

“I can honestly say I have had the best service and advice since using Scrivens which has been for the last few years. I highly recommend them”

Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 1 week ago

“I was very impressed with care. The technician was helpful cheerful and a voice very clear to my hearing impairment.”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Halesowen Branch Excellent service Helpful and accommodating Would recommend”

(Halesowen) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“Amazing customer service. Kind and thoughtful staff. Nice comfortable branch with great choice of glasses.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Everyone in the Tilehurst was so lovely and welcoming, straightforward test, answered questions, were happy to help choose frames or let me browse”

(Tilehurst) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tilehurst!

Posted 1 week ago

“very straightforward”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“The team Scrivens in Lymington are all amazing and go out of their way to make you feel special and valued, exceptional customer service.”

(Lymington) - Posted 2 weeks ago

Thank you for the kind words! We’re so happy your visit at Lymington went so smoothly!

Posted 1 week ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,933 reviews