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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,939 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sight test was rushed in 15 minutes, got impression optometrist was running late for next appointment.”

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Service was great, however not a great choice of frames and the lenses are very expensive. I ended up with frames I don’t really like”

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Very pleased with service. Disappointed with the upkeep of your premises especially in the room where my eyes were tested. Bits insecure on trunking that hold electrical sockets, and generally in need of refurbishment.”

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“It would be nice to see some one about my hearing Aid”

Posted 2 years ago

Hi Colin, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“The eye and hearing test was OK. When it came to choosing glasses, for a first timer I was not told that I could have taken my prescription else where and done a price comparison. I felt I was contained in the shop to buy their own products, which I feel was over priced !”

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Girl doing choosing frame great But when I went to collect and didn't like the frame by store manager told we do half price frames”

Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Helpful, friendly staff, but sadly not managed to remedy my issues. I've ended up going to major chain optician and have a new (corrected) prescription. Prices much more expensive than (e.g.) Specsavers and poor range of frames by comparison.”

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Lenses r great n do wat they shud.however ive been given 2 pairs with exactly the same frames! not the frames i picked n wil b very easy to mix up the glasses n pik up the wrong pair which i have done already.im tryin to put photo on this but wont let me”

Posted 2 years ago

Hi Patricia, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I think the glasses prices are too high .I would have liked to have able to order a pair the the prices are too high. Your competition has less prices on the glasses and lenses.”

Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Had to have a second eye test as l couldn't read with my first pair of glasses without raising them up. Second test showed a different result.”

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“My eye test appointment was at 4.30pm later in the working day. I arrived well beforehand. The eye test itself I was more than satisfied. However when choosing my first pair of glasses I felt very rushed. My glasses have yet to arrive which I’m very apprehensive that they are going to sit correctly and be comfortable.”

Posted 2 years ago

Hi Glenn, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I make these comments in respect of 2 recent visits to the shop. I found that both the hearing and sight professionals were very good and made me feel at ease. However, whilst there can be no direct criticism being directed at the shop front staff, I found them rather aloof and not really welcoming. In fact on my first visit, I had to stand and wait for a while whilst 2 members of staff finished a conversation.”

Posted 2 years ago

Hi Richard, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I went for my NHS regular eyetest to check the health of my eyes. The optometrist took my details and history and immediately started an eye test. Although I was told several times that I didn’t need glasses, I felt pressured that reading glasses with a prescription would improve my vision. I reminded the optometrist at the end that I had come because wanted my eye health and a glaucoma pressure test done. This was all completed and I left.”

Posted 2 years ago

Hi Ann, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Had text message saying glasses ready to collect. Tried them on and they were not as ordered - mix up. I ordered readers and given distance!! Not impressed as waited days to receive wrong glasses and now waiting to receive correct glasses, and in the meantime I’ve struggled with off the peg glasses. No mention of speedy dispatch or refund made by assistant. In the past I’ve received very good service for glasses and hearing aids. What a pity this record has been spoiled. Trevor Lewis”

Posted 2 years ago

Hi Trevor, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Not happy with service. Had to chase store to find if my new glass had come in. When I picked up my new glasses I said at time they were not right. Was sent home to try and a week later I was back in store. They had to return for alternations to lenses. Just not a good overall service.”

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Customer service could do with improving, not that friendly on front desk. Also you pay extortionate amount for the cheapest pair of glasses possible and scrivens have even managed to save on their glass cases by making them out of plastic.”

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“My spectacles from the previous year were porr quality and just did not stay on, so I was anxious to change. Recent eye test, new optician, all seemed to go well and was promising. Some extra care on frame choice too made it feel it could be different. The physical arrival was a bit of a mess, and then when I got the specs the prescription was not quite right-a downgrade from where I was. However the “old”pair were so awful that I have decided to keep the new ones, SIMPLY BECAUSE THEY STAY ON.”

Posted 3 years ago

Hi Allan, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Friendly, efficient service. A bit, pricy and not to my personal expectations of after care.”

Posted 3 years ago

Thank you for your review. Your feedback helps us get better. We’ll pass your comments onto the appropriate department for you.

Posted 3 years ago

“You supplied me with some varifocal glasses last week and I am tryung to get used to them. The intial prblem was that I had to make my eyes look down further than normal to benefit from the reading sector. So, at the Ashby shop the lady adjusted the height on my nose and the formerproblem has gone away but the distance sector goes blurred looking through at normal long distance head position. I am not sure that I can get used to this. William Moore”

Posted 3 years ago

Hi William, thank you for posting your review. If you could email customercare@scrivens.com, we will look into this issue for you.

Posted 3 years ago

“A warm welcome at reception and good customer service”

Posted 3 years ago

Thank you for taking the time to leave us a review!

Posted 3 years ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,939 reviews