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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,939 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attended today for a NHS hearing test as it’s been 4 years since my last one in Haslemere. I was extremely impressed with the professional, efficient, thorough and friendly service that I received by Esther Griffiths. I would highly recommend Scrivens for anyone needing a proper hearing test, especially if they have Esther as their audiologist.”

Posted 5 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“After a few days of using my new aids i requested that the volume be adjusted, l was somewhat surprised to be told by the receptionist that any adjustment could only be actioned after wearing them for 8 weeks. I explained that i had to turn down the aids by 4 notches to obtain an acceptable level of speech. Volume is much too high and gave me headaches after just a few minutes. Volume is not my main problem, it is clarity of speech !! My previous aids when switched to restaurant mode considerably reduced background noises so that group speech was possible. My new aids when switched to restaurant mode just increases the volume of everything !!! Needless to say l am not over impressed with the delay in service or indeed the new aids themselves.”

Posted 5 days ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 days ago

“I have been disappointed with wearing glasses the hearing aids are so uncomfortable and you could not help me”

Posted 5 days ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 days ago

“My hearing was not good,the tests were excellent. Afterwards since i had hearing aids fitted my hearing has been greatly improved, i recommend scrivens with 5 stars.”

Posted 6 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 days ago

“It's all good”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 days ago

“My recent visit to the Market Deeping centre went very well with service from efficient and friendly staff”

(Market Deeping) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Market Deeping!

Posted 6 days ago

“The staff were polite, friendly and knowledgeable about the products. The consolation made me feel the operation was a success.”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“An absolute pleasure seeing the guys at this establishment. They were articulate professional and very helpful, and made the experience a pleasant one for me. I am now a converted customer to Scrivens Opticians & Hearing Care”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Everyone very friendly and helpful”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“Really friendly and helpful staff. Thorough sight test and eye examination. It was worth seeking this independent opticians and compares favourable against other chains”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Its actually a pleasure to go into the Rugeley store as the staff are so friendly. For anyone that is a little wary about having anything done, eyes ears, then the staff will always put you at ease. Having said that, they are so professional too”

(Rugeley) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley!

Posted 1 week ago

“Love the staff especially Leah she's lovely”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“Rhyl staff are always so polite and caring always a pleasure to go there”

(Rhyl) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“Excellent service from all that I encountered , really top drawer”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Very friendly optician and explained everything very well”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Always very helpful and feel confident that my eye sight is being looked after properly by professionals”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“I've beenu going to the same shop for years, but assistants are very helpful, nothing too much trouble.”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“On my first eye test with Scriven's they picked up on an issue that my previous opticians never spotted in 15 years. They then referred me to hospital for treatment which was successful so obviously I am a happy customer. Should of gone to Scriven's in the first place”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Would recommend all my friends to you. Have done already for Hearing test so good Now l will do the same with eye test thank you so much 👏👏👏👏”

Posted 1 week ago

Thank you for your wonderful review! We look forward to assisting you again in future.

Posted 1 week ago

“Poor people skills. Would not recommend to anyone”

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,939 reviews