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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,956 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't book an appointment on your website”

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Kind, caring , professional, fun.”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“The team at the Oldbury branch are helpful and approachable, I won’t go anywhere else for my eye care. The Optometrist I saw recently was thorough, knowledgeable, patient and made sure she covered every point that I was concerned about before I left. The appointment wasn’t rushed and she made clear recommendations, really happy with my experience.”

(Oldbury) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Oldbury!

Posted 1 week ago

“I was warmly greeted by Georgina and the optician. I was seen on time with very little waiting time and my optician was very friendly and put me at ease immediately. She was very efficient and thorough and explained everything clearly and proffessionally. I needed new glasses and Georgina was very helpful. I suppose the only downside is the price of new glasses, but it's the same at any Optician practice. At Scrivens, you always feel like you are being given a personal service, I higjly recommend them.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“I've always received excellent care and customer service when coming for an eye test in Chipping Norton and the last time was no exception. All members of staff are so friendly and helpful and make you feel like a valued customer. Thank you.”

(Chipping Norton) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Very helpful and welcoming. Always happy to help.”

Posted 1 week ago

Thank you for the kind words!

Posted 1 week ago

“Lovely friendly staff. Explained my chosen and prices”

Posted 1 week ago

Thank you for the kind words!

Posted 1 week ago

“MR LATEEF BALOGUN THE OPTOMATRIST WAS SO THOROUGH I HAD RETURNED FOR MY EYE EXAMINATION AND NEW PRESCRIPTION GLASSES TO SCRIVENS KNOWING FULL WELL THEY USED THE OLD METHOD UNLIKE SPECSAVERS ONLY GAVE ME 2 LINES TO READ THE LETTERS ASKED ME TO PICK A OR B IS CLEARER ON REPLYING A, EXPECTING FOR MORE LETTERS TO READ, ENDED AND WROTE THE PRESCRIPTION, I KNEW THEN THAT WOULD BE WRONG SO I RETURNED TO SCRIVENS”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Friendly helpful staff,thorough eye test and advice”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“Thorough, lots of information shared and a concern addressed at eye appointment time regarding my ear even though it wasn’t booked. We feel thoroughly looked after.”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Professional and pleasant experience”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Nice and good service, thank you”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“All staff were extremely friendly and polite to myself and my wife while she was waiting for me”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“Excellent service. Quick response when receiving your glasses”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Excellent service from all the staff in willenhall. All are professional and friendly. Front of shop service, excellent was Sophie, Rose, Matthew,and then keira the audiologist. All a credit to your company”

(Willenhall) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Willenhall!

Posted 1 week ago

“I had an appointment this morning (Sat 13th) at your Gosport Branch and must say how delighted I was with the service I received from the young lady Audiologist. How very polite and attentive,and very proffessional, a credit to Scrivens.”

(Gosport) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“I attended today for a NHS hearing test as it’s been 4 years since my last one in Haslemere. I was extremely impressed with the professional, efficient, thorough and friendly service that I received by Esther Griffiths. I would highly recommend Scrivens for anyone needing a proper hearing test, especially if they have Esther as their audiologist.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“After a few days of using my new aids i requested that the volume be adjusted, l was somewhat surprised to be told by the receptionist that any adjustment could only be actioned after wearing them for 8 weeks. I explained that i had to turn down the aids by 4 notches to obtain an acceptable level of speech. Volume is much too high and gave me headaches after just a few minutes. Volume is not my main problem, it is clarity of speech !! My previous aids when switched to restaurant mode considerably reduced background noises so that group speech was possible. My new aids when switched to restaurant mode just increases the volume of everything !!! Needless to say l am not over impressed with the delay in service or indeed the new aids themselves.”

Posted 1 week ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 week ago

“I have been disappointed with wearing glasses the hearing aids are so uncomfortable and you could not help me”

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,956 reviews