Screen Time Labs Reviews

Name: Screen Time Labs
Rating: 3.28

3.3 Rating 156 Reviews

56 %

of reviewers recommend Screen Time Labs

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3.3

Based on 156 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deleted all the folders on the phone and disorganized all the apps. Would not reccomed”

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Posted 5 months ago

“I asked Screentime to unsubscribe me more than 2 years ago. I thought my demand was taken care of but they kept charging me without my knowledge. Luckily, my bank made me aware of the situation. Do not hesitate to report them to your consumer protection agency if that happens.”

Helpful Report

Posted 6 months ago

“I had previously used Screen Time relatively successfully (although the process of installing and pairing seems to be problematic at the best of times). However, this year I bought Premium and, for an entire month, the app didn't work properly. I was constantly in touch with customer services, which compounded the bad experience as at times they would take hours to respond on chat, at other times it would be days! I even sent an email directly through the site's contact form and although I could see that this prompted customer services to pick up the ball they had dropped, I still ended up waiting three days for a response (to the urgent-at-the-time issue of geolocation for my teenage daughter, which - in the end - I never got). When I told them I was canceling my subs, I got "Sorry for the inconvenience". I won't ever use them again.”

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Posted 1 year ago

“Worked well on android devices, but it's pretty much useless on Apple. Doesn't show the app usage, doesnt limit the time allowed. The only item currently working is the schedule to limit when it can be used. was a huge fan of this program on android. On Apple...save your money.”

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Posted 1 year ago

“There is a lag time between the phone turning on and Screentime kicking in that allows anything to happen as another customer has pointed out. i've Emailed in with three separate queries now and they haven't responded to any of them over the last couple of months. There is also no way of disabling Bixby either. Bixby allows settings to be overrode. I'm going to complain to Google Play as the app is substandard and the support non existent.”

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Posted 1 year ago

“If there were negative stars I would put -5 this app keeps disabling my apps after the sleep time settings and is screwing around with my phone and wont let me move any of my apps would NEVER recommend to anyone”

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Posted 2 years ago

“Currently have this app and looking for a new one. My daughter basically re-starts her phone, and then uses the recall button to work her way to settings to turn it off because of the lag time before the app kicks in is very slow. It took 30 secs and I never received a message that it was turned off. It shouldn't be that easy. Costumer service was very nice, but basically told me that an app can only do so much if the child is that determined.”

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Posted 3 years ago

“Tried this app on my iPhone and daughter's iPhone. App appears to be faulty and cancelled apps on my phone instead. Customer service very poor, remains unresolved and deeply regret installing this app. Do not recommend.”

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Posted 3 years ago

“This company has absolutely no customer service if you have any issues you are on your own. They will email you however they just ask for screen shots they never get anything resolved and it was very difficult to cancel this service. I do not recommend this company.”

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Posted 4 years ago

“I used to love this app. My daughter tried to remove it (successfuly) but we were warned. Now, she just uninstalled the protected version with just "system/apps/uninstall". For the time being, I have removed setup from the approved apps, but surely this is not solution... Contacted the support started to answer my first message live.. 15 minutes later and an hour later, I never heard back from them. I guess this is the end of my subscription.”

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Posted 4 years ago

“Works pretty good for android. I paid for the upgrade, but saw no difference in operation. The free version is the same. I tried using the app with an iPhone 6 and iPhone 8. I had issues and contacted support. They said The app does not currently support iPhone. I asked for a refund for the service and I am still waiting on that from them. So far, after asking for the refund no one has continued to communicate with me. I selected refund within 14 days below, but I am still waiting for it.”

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Posted 4 years ago

“Is a good idea, BUT very poorly executed. It took my 11 year old all of 30mins to make this app useless... and he isn't even as tech savvy as his mates. I'm not going to list the deficient areas as even the ones that have not worked it out can also use Google and find this post. Luckily I found this out during the trial period, but i'd be extremely miffed if I'd paid for the upgrade. I also found the pricing very misleading. if you pay for the upgrade, it only includes some features, then you have to pay extra again to get the others such as geolocation.. which incidentally is available for free if you use Google maps and pair your child's phone. I think this app is supposed to give parents piece of mind, but in reality does not and only makes their wallet lighter. I gave it 1 star.. which is very generous.”

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Posted 4 years ago

“If I could give this app a negative star, I would. Worst app ever. I downloaded it on my phone and then on my son's phone. It never asked to pair them together so I never had access to anything, yet it was blocking apps and the internet. Customer support were no help. I couldn't delete the app from my son's phone. I spent hours trying. I even went to T-Mobile. Nothing. This is so frustrating and I do NOT RECCOMMEND it at all.”

Helpful Report

Posted 4 years ago

“We paid for a 1year subscription and we deeply regret it. We first installed in our son's mobile the normal app from the store. He easily uninstalled it without saying a word. We continue to receive the reports as if everything was normal. Basically he made a fool of ourselves. After complaining to customer support we installed the "protected" version available in their website which apparently couldn't be uninstalled. We are now receiving the reports with "0 minutes usage" while just in front of us he is using his mobile. Can we have our money back?”

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Posted 4 years ago

“App is buggy. Customer service is awful. They say they will get back to you in a few hours or a day, but nothing. Then when they do contact you back, there is no understanding of the issues. It almost feels like a bot. I paid for an upgraded package that I never received.”

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Posted 4 years ago

“It worked well when I was not the trial period. After I paid for premium package it is not working. Trying to get in touch with the customer service no response. I would not recommend this app.”

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Posted 4 years ago

“a noxious piece of software and i can’t delete from iphone”

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Posted 5 years ago

“I could not log into my application, it said my email did not exist and the password too. So I uninstalled it and re installed it, and tried to add my son back on. But he already existrd in my previous account. I can not tske off his phone as it said it will lock up. Snd it asked for parental code, but it is not working. I tried to download to his phone again when I opened new account. I just want to uninstall all of it. I sent various emails and got s response. They asked what kind of devise my son had I tild them android. They never got back to me!!! Ehy dont they have a customer service number to call? How do u delete this crap?”

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Posted 5 years ago

“Poor software, even poorer customer service.”

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Posted 5 years ago

“It is BUGGY and the UX is questionable. Shame, as it could be really good. I can get it to work but I have to check it's doing what I want and adjust almost on a daily basis. It isn't very flexible in regard to a school week where I might relax the rules on a Friday and Saturday but tighten time management the rest of the week. I have mine set to limit school week access, restrict new apps, time manage the weekend and lights out ban to avoid overnight play. There are plenty of glitches and due to them not being solved over the last year, I will look for an alternative when my subscription runs out. FIX the glitches, manage time use over not just one, but multiple devices and you would retain me as a customer for 5 years approx, until kids 'should' be self sufficient. For the money I paid, it's just scraped an 'acceptable' from me.”

Helpful Report

Posted 5 years ago

Screen Time Labs is rated 3.3 based on 156 reviews